Office of the Vice Provost, Academic – International
CUPE, Regular, Full-time
Internal applicants from CUPE Local 3799 will be given priority consideration.
Reporting to the Director, International (DI), the International Student Administrative Coordinator (ISAC) is the functional supervisor for international student services at the University of Northern British Columbia (UNBC). The ISAC acts as the International Centre’s subject matter expert on international student services, coordinates and supports the work of international team members, and leads on escalated international student concerns.
The ISAC liaises with the university community and provides guidance on processes related to visiting international students, researchers, faculty, exchange and short-term students, including support on business processes and institutional responsibilities. The ISAC coordinates projects within the International Centre that relate to international student experience, ensuring collaborative efforts are made to support students from recruitment through to degree completion.
The ISAC is responsible for administering the International Exchange Program including, overseeing inbound and outbound applications and coordinating supports and services for students from admission to departure.
Responsibilities
Working collaboratively with the International team, Office of the Registrar, academic units, and external partners, the ISAC will be responsible for:
Leadership and Coordination
- Providing day-to-day functional supervision for international staff. Monitoring team workload, setting priorities, assigning tasks, and ensuring deadlines are met;
- Serving as lead contact for escalated international student concerns, triaging matters, coordinating responses, and ensuring timely resolution;
- Collaborating with the DI on department planning, scheduling, training, and coverage to meet cyclical demands;
- Monitoring and recommending business practice enhancements to support operational efficiency and productivity in international service delivery to meet university and departmental needs;
- Coordinating International Centre projects that enhance the international student experience; and
- Overseeing communication plans, website content, manuals, forms, and templates, to ensure consistency and alignment with other Enrolment Services teams.
International Exchange Program Administration
- Coordinating and supporting the inbound and outbound exchange process, ensuring applications are received, providing registration guidance, ensuring transcripts are received, and transfer credits are applied;
- Leading promotional campaigns and events to increase UNBC student participation in exchange; ensuring comprehensive onboarding for inbound and outbound participants
- Monitoring reciprocity across agreements and supporting the administration of exchange related awards and funding; and
- Supporting the International Partnership Lead in evaluating and reporting on exchange agreements.
Compliance, Reporting & Institutional Accountability
- Providing administrative oversight into government and sector reporting, including:
- BC Education Quality Assurance (EQA) annual reporting;
- Designated Learning Institution (DLI) biannual reporting;
- Letter of Admission and Confirmation of Enrolment reporting; and
- Providing guidance and peer support to other Regulated Canadian Immigration Consultants (RCIC)/ Regulated International Student Immigration Advisor (RISIA) trained staff to ensure immigration advice provided to students is accurate and compliant with applicable regulations and institutional policies.
Qualifications
An undergraduate degree is required. Certification as a (RISIA) or (RCIC) is required. Candidates who do not currently hold RISIA or RCIC certification are expected to complete the International Students and Immigration Education Program (ISIEP) and successfully pass the RISIA entry-to-practice exam.
The successful candidate will possess a minimum of five years of progressive experience working within international student services, exchange program administration, or similar post-secondary environments, along with demonstrated experience supervising or functionally leading staff and delivering services in fast paced settings.
Demonstrated cultural awareness is essential. Lived experience as an international student, or experience working or studying abroad is considered an asset and contributes to an informed and empathetic understanding of international student needs.
An equivalent combination of education and experience will be considered, relevant experience will demonstrate:
A strong understanding of the Microsoft suite and UNBC applications are required (including, but not limited to: Banner, Student Online Services, Drupal, ARGOS, FAST). They must be able to synthesize student information, policies, procedures, regulations, and admission requirements.
Exceptional oral, written, and listening communication skills, strong judgment, interpersonal effectiveness, and cross-cultural sensitivity. They must possess planning, organization, and time management abilities, and be able to prioritize within environments that involve multiple deadlines.
A substantive background in equity, diversity, and inclusion (EDI), which may include relevant work experience, formal training, or education, and an ability to apply inclusive and culturally responsive practices in supporting international students.
Experience in an Office of the Registrar or similar office in a role that has a significant component of work providing services to international students.
As a team leader, the coordinator must be able to foster positive working relationships, build cohesion, and act as a steady first point of support for the unit. Strong conflict management and de-escalation skills are essential, along with the ability to navigate complex or sensitive situations with professionalism and empathy.
They will require thorough knowledge of confidentiality, records management practices and the Freedom of Information and Protection of Privacy Act (FIPPA).
In addition, the successful candidate will demonstrate a strong commitment to teamwork, the ability to anticipate issues, respond to crises appropriately, and escalate when necessary.
Salary
This position has been classified at Grade 12. The annual salary range for this position is $81,590.60 to $84,957.60 and the normal starting salary will be $81,590.60.
UNBC offers employee tuition waivers (including spouse and dependents), excellent benefit and pension
packages, employee training and development opportunities, as well as relocation assistance. For more details please see:
http://www.unbc.ca/human-resources/employee-benefits
http://www.unbc.ca/human-resources/unbc-pension-plan
Normal hours of work will be 8:00am – 4:00pm, Monday through Friday.
Our Commitment to Diversity and Employment Equity
The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.
Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
About UNBC
Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.
Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.
UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.
With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http://www.unbc.ca/experience and https://moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.
To Apply
Applicants should create an applicant profile and apply on this position by uploading and submitting a cover letter and resume. This position is part of CUPE Local 3799 and is an on-campus position, based at the Prince George Campus.
The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.
Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.
All qualified candidates are encouraged to apply, however, Canadians and permanent residents will be given priority. We thank all applicants for their interest in UNBC however, only those applicants selected for further consideration will be contacted.
UNBC does not use artificial intelligence to screen candidate applications.
Applications will be accepted until 4:30 PM on June 4, 2026.
