Operator i customer support center Jobs

Station Operator - Day & Overnight (ONSITE)
a.p.i Alarm Inc —North York, ON
- From $19 an hour
- 12 hour shift
- Customer service
- English
- Analysis skills
- Dental care
- Paid time off
Quick apply
Parking Reservation Clerk - Pearson Airport - Toronto
Indigo Park Canada —Mississauga, ON
- $38,000–$40,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Operator I - Customer Support Center
NRT Technology Corp. —Toronto, ON
- Full-time
- Computer Science
- Customer service
- Bachelor's
- Dental care
- Paid time off
Quick apply
Customer Care Representative
Metergy Solutions —Toronto, ON
- $25 an hour
- Monday to Friday
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
9d
Call Center Operator Full Time
Compass Group Canada Ltd —Burlington, ON
- $27 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Call Centre - Team Leader
Pizza Nova Take Out Ltd —North York, ON
- From $19.75 an hour
- Weekends as needed
- Customer service
- English
- Analysis skills
- Dental care
- Life insurance
Quick apply
Surveillance Operator - Calgary, AB
Zedcor Security Solutions —Calgary, AB
- $23 an hour
- 12 hour shift
- Communication skills
- Disability insurance
- Dental care
Quick apply
Operator II - Customer Support Center
NRT Technology Corp. —Toronto, ON
- Full-time
- Computer Science
- Customer service
- Analysis skills
- Dental care
- Paid time off
Quick apply
Security Operations Center Operator (SOC) - Full Time
Securiguard —Burnaby, BC
- $23–$24 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Customer Service Representative and Administrative Support
Blue Line Transportation —Hamilton, ON
- $17.50–$20.00 an hour
- Part-time
- Hybrid work
- Customer service
- High school diploma or GED
- AWS
- Work from home
- Flexible schedule
Quick apply
Warehouse & Production Sorter
Savers/Value Village —Aldergrove, BC
- $20.05–$27.19 an hour
- Part-time
- Paid time off
Quick apply
Global Wholesale Partner Support Agent
Vail Resorts Corporate —British Columbia
- $20.00–$22.19 an hour
- Weekends as needed
- Remote
- Hospitality
- English
- Microsoft Office
- Dental care
- Employee assistance program
3d
Customer Service Experience Representative
Aviso Wealth —Vancouver, BC
- $53,000–$63,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Dental care
Quick apply
6d
Parking Administrative Assistant | Customer Service Representative | Casual Part-Time
Precise ParkLink (West) Ltd. —Edmonton, AB
- $18–$20 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Administrative Services
Government of New Brunswick —Fredericton, NB
- $4,007.72–$4,866.20 a month
- Full-time
- Customer service
- English
- High school diploma or GED
- Disability insurance
- Dental care
Warehouse Associate
Savers/Value Village —Aldergrove, BC
- $20.05–$27.19 an hour
- Part-time
- Dental care
- Paid time off
Quick apply
Rédacteur Technique -Technical Writer - Customer Response Centre (CRC)
Airbus Canada Limited Partnership —Mirabel, QC
- Full-time
- Hybrid work
- Schematics
- English
- Communication skills
- Employee assistance program
Manager, Airside Standards and Compliance
Vancouver Airport Authority —Vancouver, BC
- $105,680–$158,520 a year
- Full-time
- Bilingual
- Bachelor's
- Communication skills
3PH Transformer Assembly - Core Lapping
Carte International —Winnipeg, MB
- From $17.38 an hour
- Full-time
- English
- Forklift
- High school diploma or GED
- Profit sharing
- Disability insurance
Quick apply
Superviseur des opérations/Operations Supervisor
Ciot Inc. —Montréal, QC
- $55,000–$70,000 a year
- Full-time
- Bilingual
- Customer service
- ERP systems
- Dental care
Quick apply

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Station Operator - Day & Overnight (ONSITE)

a.p.i Alarm Inc
North York, ON

Quick apply

Job details

Permanent | Full-time
From $19 an hour

Qualifications

Customer service
Call center
English
Analysis skills
Computer skills
Customer support
Typing
Communication skills

Full job description

a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast.

We are looking for mature, dedicated team members to provide alarm monitoring and verification services in our world-class monitoring station located at 5775 Yonge Street, North York, Ontario (immediately north of Finch Subway Station).

A successful candidate will act as a communication point for emergency and non-emergency calls. You must be an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

You will receive extensive on the job training on how to speak with customers and emergency services from across North America. As a Station Operator, you will be involved in keeping communities safe and saving lives while providing exceptional customer service.

If you are enjoying new challenges, variety in your daily work, are detail oriented, and are interested in continuous learning, then we want you to join our team.

Responsibilities

Monitor fire, medical and security alarm systems using specialized monitoring software and equipment
Process inbound calls relating to our customer's fire, medical and security systems efficiently and in a professional manner
Handling inbound medical alert/2-way calls, GPS medical alarm response
Handling inbound telephone calls relating to varied alarm signals/customer requests
Handling our full range of alarm signals
Place outbound calls to notify or verify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner
Follow central station procedures, regulations and guidelines
Receive emergency and non-emergency calls and record significant information
Manage large amounts of inbound and outbound calls in a timely manner
Meet personal/team qualitative and quantitative targets
Utilize excellent customer service skills and exceed customers’ expectations

Requirements

The candidates we are looking for are mature self-starters that are able to work well in a team environment and/or independently.
Must be available for day shift exclusively (7am to 7pm & 7pm to 7am)
Must be available to work 2-3 consecutive 12-hour shifts
Must be able to work at any time including weekends and holidays
Must be able to legally work in Canada
Only full-time positions are available
Be an active listener with excellent telephone and communication skills, having verbal and written fluency in English
Have computer proficiency with a minimum of 40 wpm typing speed
Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers’ specific needs
Ability to multitask successfully while under pressure in a fast-paced environment
Ability to sit for extended periods of time while responding to emergencies
Ability to always remain alert during working hours
Have sound judgement, strong analytical, critical thinking and decision-making skills
Be self-motivated and committed to continued learning
Previous experience in an alarm monitoring, call center environment or customer support role, involving considerable judgement and detail orientation is an asset

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 38.5 per week

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
Vision care

Ability to commute/relocate:

North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you know anyone working at a.p.i. alarm?
Are you able to pass a criminal record check?

Experience:

Call center: 1 year (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

Station Operator - Day & Overnight (ONSITE)

Parking Reservation Clerk - Pearson Airport - Toronto

Operator I - Customer Support Center

Customer Care Representative

Call Center Operator Full Time

Call Centre - Team Leader

Surveillance Operator - Calgary, AB

Operator II - Customer Support Center

Security Operations Center Operator (SOC) - Full Time

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Global Wholesale Partner Support Agent

Customer Service Experience Representative

Parking Administrative Assistant | Customer Service Representative | Casual Part-Time

Administrative Services

Warehouse Associate

Rédacteur Technique -Technical Writer - Customer Response Centre (CRC)

Manager, Airside Standards and Compliance

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Superviseur des opérations/Operations Supervisor

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