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Part-time Ticketing Services Supervisor

The Corp.of Massey Hall & Roy Thomson Hall
Toronto, ON

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Job details

Part-time
$28.75 an hour
2 days ago

Qualifications

Customer service
Microsoft Office
Databases
High school diploma or GED
Leadership
Communication skills

Full job description

Part-time Ticketing Services Supervisor

Reports To: Manager, Ticketing Operations & Patron Experience
Direct Reports: None

Department: Box Office

Location: Downtown Toronto

Vacancy Status:This posting is for a current vacancy on our team

Hourly Wage: $28.75

Application Deadline: June 21st, 2026

About Us

The Corporation of Massey Hall and Roy Thomson Hall is a registered charity that operates two of Toronto’s most iconic venues: Roy Thomson Hall and Allied Music Centre—home to legendary Massey Hall, TD Music Hall, Allied Music Centre Theatre, Deane Cameron Recording Studio, and more. Guided by a professional management team and volunteer Board of Governors, the Corporation is dedicated to enriching communities through the cultural, social, and economic power of music. The Corporation is actively engaged in Artist Development and Education & Community Engagement initiatives as an investment in the next generation of artists and audiences.

Position Overview

The Part-Time Ticketing Services Supervisor oversees box office operations and ticketing services for events at Roy Thomson Hall and the Allied Music Centre, ensuring smooth ticket sales and a high standard of patron service. The role involves supervising front-line staff, resolving customer issues, coordinating with internal teams and clients, maintaining accurate reporting, and supporting efficient event execution in a fast-paced, live entertainment environment.

Key Responsibilities

Patron Service

Ensure exemplary patron service is provided by staff at all times
Ensure staff are knowledgeable about the specific details of each event
Identify opportunities to improve service levels and make recommendations
Resolve patron complaints
Provide back-up to Customer Service Representatives (CSRs) when required

Event Ticketing

Provide reports and event settlements to box office management, internal clients and external clients as required and ensure accuracy in reporting
Discuss unique client requirements with box office management team
Oversee sales and distribution of tickets to public and private (promoter) sales
Maintain positive, open lines of communication with promoters, clients and internal departments with respect to box office issues
Maintain and update show notes and end of shift messages to ensure complete event history

Administrative Support

Act as a resource for internal departments and external clients
Provide input to development of policies
Provide feedback to management with respect to client and patron comments and concerns
Work in collaboration with department management team to optimize operational processes and procedures
Monitor ticketing system and liaise with ticketing system support staff and department management to resolve problems

Leadership

Provide ongoing direction and coaching to CSRs when needed
Create a positive working environment through establishing open communication with staff and role modeling the desired standards of professionalism, teamwork and patron service
Communicate corporate, health and safety and human resources policies
Identify potential problems and report to management, developing solutions wherever possible

Qualifications

Minimum of 2-3 years Ticketing experience
Completion of High School
Knowledge of the Tessitura database or other ticketing software is considered an asset
Must have the ability to work flexible hours, weekends, evenings as required
Demonstrated ability to deliver superior customer service
Excellent interpersonal, communication, analytical and problem-solving skills
Ability to prioritize workload and work independently
Excellent written and verbal communication skills
Proficiency with MS office software
Experience working within the performing arts industry
Self-motivated team player with high energy and ability to work independently

Core Competencies

Leadership & Team Development

Communication & Customer Focus
Adaptability & Stress Management
Problem Solving & Decision Making
Creativity & Innovation
Accountability, Ethics & Integrity
Results & Quality Orientation
Coaching, Mentoring & Staff Management
Negotiation & Stakeholder support
Regulatory Compliance
Analytical & Mathematical Reasoning

Work Conditions

Work flexible schedule, including day, evening, weekend hours and holidays, as required
Manual dexterity required to operate computer and peripherals

Interacts with patrons, employees and management
Competing priorities with medium-high control over individual priorities
Moderate-high levels of considerable mental concentration
Sitting, standing, lifting and walking on occasions to both venues

Additional Information (if applicable): This role is based in Toronto with a combination of remote work and on-site presence at Roy Thomson Hall, and Allied Music Centre. Evening and weekend availability will be required depending on event schedules.

The Corporation of Massey Hall and Roy Thomson Hall values diversity and is an equal opportunity employer. Applicants requiring accommodation at any stage of the recruitment process should contact the Human Resources Department. The Corporation is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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Part-time Ticketing Services Supervisor

Reports To: Manager, Ticketing Operations & Patron Experience
Direct Reports: None

Department: Box Office

Location: Downtown Toronto

Vacancy Status:This posting is for a current vacancy on our team

Hourly Wage: $28.75

About Us

Position Overview

Administrative Support

Leadership

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I want to receive the latest job alerts for part time ticketing services supervisor

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Part-time Ticketing Services Supervisor

Reports To: Manager, Ticketing Operations & Patron Experience Direct Reports: None

Department: Box Office

Location: Downtown Toronto

Vacancy Status:This posting is for a current vacancy on our team

Hourly Wage: $28.75

About Us

Position Overview

Administrative Support

Leadership

Reports To: Manager, Ticketing Operations & Patron Experience
Direct Reports: None