This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Reporting to the AOG Manager, the AOG Specialist serves as the primary point of contact for all AOG-related material needs. This role is responsible for sourcing, expediting, and coordinating logistics and customs to ensure rapid resolution of Aircraft On Ground situations. The Specialist works closely with the Maintenance Control Center (MCC) to maintain clear, timely communication and support swift decision-making. Success in this role requires a high level of initiative, adaptability, and a results-driven mindset in a fast-paced, dynamic environment.
Key Deliverables:
- Actively source, negotiate, and manage optimal material solutions to support WestJet’s Aircraft-on-Ground (AOG) and MEL requirements, ensuring timely resolution
- Coordinate with Maintenance Control Center (MCC) to gather specifications and communicate AOG status updates and solutions with urgency
- Plan and execute expedited logistics and shipping strategies with third-party providers to meet critical delivery timelinesManage international and domestic shipments, ensuring customs compliance, smooth clearance, and adherence to local and international regulations
- Monitor and expedite open AOG and MEL orders to meet maintenance deadlines; proactively manage reverse logistics and system updates
- Process purchase, loan, exchange, and rental orders in alignment with company policies and quality assurance standards
- Ensure compliance with Dangerous Goods regulations (IATA and TDG) during all shipping activities
- Apply sound judgment and problem-solving skills to complex customs transactions, leveraging experience and creativity to resolve issues
- Prepare reports and metrics to track AOG performance and KPIs; evaluate vendor capabilities and identify service improvement opportunities
- Thrive in a fast-paced, high-pressure environment with the ability to manage multiple time-sensitive tasks independently
Experience & Qualifications:
- Minimum 3 years’ experience in the Transportation Industry, Technical Operations, logistics, supply chain, or procurement (customs experience is a strong asset)
- Strong background in shipping, logistics, and procurement; purchasing or inventory management designation is an asset
- Diploma from a College or Technical School considered a strong asset
- Intermediate proficiency in Microsoft Office Suite (Teams, Word, Excel, Outlook)
- Willingness and ability to work shift schedules, including nights and weekends
- Familiarity with aviation parts, eMRO systems, and technical documentation (e.g., Illustrated Parts Catalogue, Aircraft Maintenance Manuals, Airworthiness Directives, Service Bulletins, MELs)
- IATA Dangerous Goods or Transportation of Dangerous Goods certification is an asset
- Proven ability to multi-task, make sound decisions under pressure, and maintain a calm, respectful work environment
- Proactive, resourceful, and driven approach to sourcing materials
- Strong interpersonal and communication skills in a team-oriented environment
- Excellent organizational, time management, and prioritization skills
- Superior decision-making and problem-solving capabilities
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
