Alberta It help desk Jobs – 82 Openings This Week

Senior IT Service Desk Technician
Reis Informatica Inc. —Calgary, AB
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
5d
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
IT Helpdesk Analyst
Running Room —Edmonton, AB
- 8 hour shift
- Windows
- SQL
- Scripting
6d
IT Support Specialist - New Elementary Campus
Edmonton Islamic Academy —Edmonton, AB
- Full-time
- Azure
- Computer Science
- Customer service
- Dental care
1d
Help Desk Intern
Contego Tech Solutions Inc. —Calgary, AB
- $18–$25 an hour
- Temporary
- Computer Science
- Microsoft Office
- Computer networking
Quick apply
IT Help Desk & Customer Support Technician
TM Ag Tuning —Medicine Hat, AB
- From $20 an hour
- Weekends as needed
- Construction experience
- Automotive diagnostics
- Communication skills
- Paid time off
- Work from home
Quick apply
IT Specialist III
WCB Alberta —Edmonton, AB
- $85,182–$110,542 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Windows
- Flexible schedule
6d
Client Delivery Specialist
Convverge Inc. —Calgary, AB
- Full-time
- Azure
- PMP
- Project management
Quick apply
2d
System Administrator (Tier 2 & Tier 3 System and Application Support) - Calgary, AB
Keolis Canada —Calgary, AB
- On call
- Azure
- Computer Science
- Engineering
Quick apply
6d
Systems & Infrastructure Administrator
SOLV4EX Group —Calgary, AB
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's
- Dental care
Quick apply
District Administrative Specialist
Westburne —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Help Desk Intern
A&A Consulting —Calgary, AB
- $18–$25 an hour
- Full-time
- Computer Science
- Microsoft Office
- Computer networking
Quick apply
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Computer Technician II (FT) - Digital Services & Innovation
CSS —Red Deer, AB
- $64,415–$72,500 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Software Developer – Automation & Systems Integration
Parkwood Master Builder —Edmonton, AB
- $75,000–$95,000 a year
- Full-time
- DevOps
- ERP systems
- SQL
- Disability insurance
- Dental care
Quick apply
5d
Service Desk Analyst
Compugen Inc —Calgary, AB
- Customer service
- Microsoft Office
- IT
9d
L1 Support Hero
GAM Technical Services —Calgary, AB
- $40,000–$60,000 a year
- Weekends as needed
- Azure
- Customer service
- Microsoft Office
- Dental care
Quick apply
Intermediate IT Tech
PSICORP Group —Calgary, AB
- $42,000–$55,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
11d
Contact Center Platform - Data Analyst
Government of Alberta —Edmonton, AB
- $83,258–$114,316 a year
- Remote
- Computer science
- Computer Science
- No experience needed
9d
Desktop Support Landesk - Alberta, Canada
Info-Ways —Calgary, AB
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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it help desk jobs near alberta

Senior IT Service Desk Technician

Reis Informatica Inc. -
Calgary, AB

Quick apply

Job details

Permanent | Full-time
5 days ago

Qualifications

Microsoft Windows Server
Azure
iOS
Microsoft Office
DNS
SharePoint
Active Directory
Driving Licence

Full job description

Job Title
Senior Service Desk Technician

Location
Kitchener, ON,

Role Overview
You are a senior technician who thrives in a fast-moving service desk environment. You handle real client issues every day, not just edge cases. You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.

This role is part of our main Service Desk team. The work is primarily reactionary client support, with the expectation that you apply senior-level thinking to every ticket you touch.

You are trusted to do things properly the first time.

What You Will Do
You will:

Respond to client service requests and incidents as part of the Service Desk
Troubleshoot and resolve complex issues across cloud, server, network, and endpoint systems
Execute and support on-prem to Microsoft 365 email migrations and setups
Support Microsoft cloud environments and identity systems
Assist clients with MFA rollout, troubleshooting, and adoption
Support Apple, Windows, and mobile environments
Maintain accurate, detailed ticket updates and documentation
Follow and enforce IT best practices consistently
Desktop and application support
Maintain technical documentation, create how-to procedures for future use
Go to client offices if required

Technical Expertise Required
You must be highly skilled in:

Microsoft 365, Office 365, Entra ID, Azure
Windows Server, Active Directory, DNS
On-prem to Microsoft 365 email migrations
SharePoint, OneDrive, Google Workspace
MFA systems and client support
Firewalls, switches, routers, Cisco and Meraki equipment
Enterprise and SMB WiFi systems
File servers and storage
macOS, iOS, iPhone, iPad
Android devices

You are expected to understand root cause, not just symptoms.

Service Desk Expectations
You:

Keep tickets updated in real time
Document clearly and consistently
Leave environments better than you found them
Communicate clearly with clients by phone and in person
Manage your time and priorities without constant oversight

If you dislike documentation or ticket hygiene, this role is not a fit.

Experience Profile

Senior-level IT experience required
Prior MSP experience strongly preferred
Broad generalist skill set with deep hands-on experience

Professional Mindset
You:

Are curious and driven to figure things out
Test changes before deploying them
Care about standards, structure, and best practices
Take ownership of your work and your communication

Having a home lab is an asset. We can help you build one.

What We Offer

Competitive compensation
Benefits package
Paid time off
A team that values doing things properly

Hiring Process Notice
AI-based tools will be used to assist in screening and evaluating candidates as part of our hiring process.

Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
On-site parking
Paid time off

Experience:

IT: 10 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

it help desk jobs in alberta

Senior IT Service Desk Technician

Tier 2 Help Desk Analyst

IT Helpdesk Analyst

IT Support Specialist - New Elementary Campus

Help Desk Intern

IT Help Desk & Customer Support Technician

IT Specialist III

Client Delivery Specialist

System Administrator (Tier 2 & Tier 3 System and Application Support) - Calgary, AB

Systems & Infrastructure Administrator

District Administrative Specialist

Help Desk Intern

Help Desk Analyst

Computer Technician II (FT) - Digital Services & Innovation

Software Developer – Automation & Systems Integration

Service Desk Analyst

L1 Support Hero

Intermediate IT Tech

Contact Center Platform - Data Analyst

Desktop Support Landesk - Alberta, Canada

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