Type of Employment: Full Time
Department: Operations & Supply Chain
Reporting To: Merchandising Processing Supervisor and Assistant General Manager
Who We Are
Talize – Where Passion Meets Purpose
At Talize, we’re more than a workplace, we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe opportunity is always in style. Whether you're on the floor or behind the scenes, you’ll grow, thrive, and make a difference for your future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts.
Why Join Us? We reward great work with great benefits — supporting your well-being on and off the clock.
Our Core Values
- Do the Right Thing: For the customer, for your teammate, for a sustainable future.
- Collaborative Teamwork – Better Together: We succeed when we work together.
- Results Driven: We achieve our goals & celebrate our success.
Ready to make an impact? Let’s do it together.
Who You Are
The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.
The Role
The Merchandise Processing Team Member plays a critical role in preparing high-quality donated items for the sales floor. Responsible for sorting, inspecting, tagging, and organizing merchandise, this team member ensures that products meet Talize’s quality and presentation standards. Working in a fast-paced, back-of-house environment, the role supports store readiness, inventory flow, and the overall customer experience. The ideal candidate is detail-oriented, physically capable, and committed to maintaining a clean, safe, and efficient processing area. As a core part of the store’s operations team, this role contributes directly to Talize’s mission of sustainability, value, and community impact.
Availability Requirements
Full Time Availability Requirement:
Candidates are required to have open availability between 7:30am to 5:30pm from Monday to Friday with a possibility of having shifts during weekends, holidays, and closing shifts.
What the Role Owns
- Perform quality inspections on incoming merchandise to identify rips, stains, odors, and other issues that make items unsellable.
- Properly dispose of unsellable merchandise and sort acceptable items into appropriate sub-department bins.
- Tag, grade, and price items accurately following standards and company guidelines.
- Hang inspected garments on the correct hangers and place them on the designated lines.
- Organize tagged merchandise onto rolling racks by category, size, and colour.
- Maintain an organized, clean, and hazard-free processing area that meets company housekeeping standards.
- Wear PPE at all times and follow safety procedures when lifting, handling, or processing merchandise.
- Collaborate with peers and leadership to ensure continuous merchandise flow and backstock replenishment.
- Assist with floor changes, sale day preparation, and in-store stock replenishment.
- Roll racks to the retail floor and assist with general housekeeping (removing hangers, correcting misplaced items, etc.).
What the Role Executes
- Accurately sort and categorize merchandise to align with sub-department guidelines and inventory needs.
- Ensure department bins are clearly labeled with vendor code, date, and product weight.
- Follow colour tag ragging routines to maintain stock rotation and floor readiness.
- Participate in daily workflow routines, including pricing, tagging, grading, and organizing merchandise on racks.
- Complete tasks to support processing speed and efficiency while maintaining quality control standards.
- Identify and report safety hazards or incidents to management and the Joint Health & Safety Committee.
- Adhere to lifting protocols and use equipment safely to minimize risk of injury.
- Maintain cleanliness and safe access throughout processing areas at all times.
- Support donation flow and back-stock organization as directed by supervisors.
- Participate in team huddles and communicate effectively with fellow team members and leadership.
What the Role Contributes to the Business
- Ensure a clean, efficient merchandise processing area that enables smooth flow of product to the retail floor.
- Maintain consistently high-quality standards across processed merchandise, supporting a positive customer experience.
- Support strong floor fullness through timely tagging, grading, and transfer of merchandise.
- Contribute to reduced waste and enhanced sustainability by minimizing rags and optimizing resource use.
- Demonstrate alignment with Talize values by working efficiently, respectfully, and collaboratively.
- Enable successful sale day readiness and inventory transition through reliable execution of ragging and restocking.
- Reinforce Talize’s reputation for value and sustainability through attention to product quality and presentation.
- Foster a safe and inclusive work environment by adhering to safety procedures and supporting team engagement.
- Adapt to fast-paced, shifting priorities while maintaining accuracy and accountability.
- Contribute to a consistent, well-organized in-store experience by ensuring back-end processing meets daily goals.
Key Performance Indicators and How Success is Measured
- Pounds of Merchandise/ Items Processed Per Hour
- Processing Accuracy Rate (%)
- Daily Output Achievement
- Processing Area Audit Scores
- Schedule Adherence Rate
Core Competencies
- Communication: effective verbal and written communication skills are crucial for conveying ideas, collaborating with colleagues, and presenting information clearly.
- Adaptability: the ability to quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
- Problem Solving: the capacity to identify challenges, analyze them, and develop practical solutions.
- Time Management: efficiently managing one's own time and tasks to meet deadlines and goals.
- Teamwork: collaborating with others, valuing diversity of perspectives, and contributing to group success.
- Technical Proficiency: proficiency in the necessary tools, software, and equipment relevant to the individual's role.
- Critical Thinking: the ability to evaluate information and make informed decisions based on evidence and logic.
- Self-Motivation: taking initiative and being proactive in pursuing personal and professional development.
- Emotional Intelligence: understanding and managing one's emotions and effectively relating to others in the workplace.
- Ethical and Professional Behavior: demonstrating integrity, honesty, and professionalism in all interactions.
Education, Experience and Requirements
Must have:
- Strong attention to detail and consistency
- Ability to work in a fast-paced, physically demanding environment
- Teamwork and communication skills
Good to have:
- Previous experience in inventory processing, warehouse, or back-of-house retail operations.
- Knowledge of second-hand or thrift merchandise categories (e.g., clothing types, condition grading).
- Familiarity with PPE usage and basic health & safety standards.
Physical Requirements and Work Environment
While performing the responsibilities of the job, the Team Member is required to stand and walk for the duration of their shift. Team Members are required to be able to lift and carry up to and including 50 lbs, and pushing and pulling merchandise containers on wheels weighing up to 500 lbs. Constant standing, bending, reaching, twisting, lifting, pushing, pulling, and moving items is required.
While performing the duties of this job, the Team member is exposed to dust, dirt, insects, garbage, and rodents throughout their designated shift. The working environment can be noisy at times, with periodic temperature fluctuations and noise levels. Working hours includes days, evenings, weekends, and holidays. Team Members interact with customers, clients, and the public.
Our Commitment to Inclusion & Accessibility
Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
