Barrie On Customer experience leader Jobs – 279 Openings This Week

Sales Floor Manager
Jackson's Toyota —Barrie, ON
- $100,000–$190,000 a year
- Full-time
- CRM software
- In-person
- Training & development
- Dental care
- Paid time off
Quick apply
12d
BDC / Lease Renewal Representative (Bayfield Ford Lincoln)
The Humberview Group —Barrie, ON
- $60,000–$80,000 a year
- CRM software
- Sales
- Databases
- Dental care
- Employee assistance program
Store Manager
Trespass —Cookstown, ON
- $40,000–$43,000 a year
- Weekends as needed
- Inventory management
- Recruiting
- Cleaning
- Designated paid holidays
- Employee assistance program
Quick apply
9d
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $160,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Sales
Quick apply
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Merchandising
Quick apply
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Outlook
- Sales
- Inventory management
Quick apply
Supplement Advisor
Naturopathic Labs —Barrie, ON
- $20–$23 an hour
- Weekends as needed
- Customer service
- Computer skills
- In-person
- Store discount
Quick apply
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Relocation assistance
Quick apply
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
General Manager
Cadre Staffing Inc. —Barrie, ON
- Inventory management
- Team management
- Quality Control
Work from Office Collections Agent
Bill Gosling Outsourcing —Barrie, ON
- From $17.60 an hour
- Full-time
- CRM software
- Writing skills
- Finance
Quick apply
Business Development Specialist - Energy and E-mobility
Graybar —Ontario
- $75,000–$85,000 a year
- No weekends
- Microsoft Word
- Engineering
- Business development
- Profit sharing
- Disability insurance
General Manager
Wingstop Canada Inc. —Barrie, ON
- $60,000–$70,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Brewing/ Distilling Equipment Specialist
North Stills Inc —Barrie, ON
- $22–$25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Flexible schedule
Quick apply
Store Manager - Northern Canada
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Outlook
- Sales
- Inventory management
Assistant Controller
Garaga —Barrie, ON
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Inventory management
- Profit sharing
- Wellness program
Quick apply
Director of Golf
Heritage Hills Golf Club —Barrie, ON
- Full-time
- Inventory management
- Customer service
- Merchandising
Quick apply
4d
Business Development Specialist - Utility Power
Graybar —Ontario
- $85,000–$95,000 a year
- Microsoft Word
- Customer service
- Engineering
- Profit sharing
- Disability insurance
Department Manager, General Merchandise - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Outlook
- Inventory control
- Sales
- Relocation assistance
313A Refrigeration Technician – Apprentice or Journeyman – Barrie
Neelands —Barrie, ON
- $47.80–$65.06 an hour
- Full-time
- English
- Employee assistance program
Quick apply

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Sales Floor Manager

Jackson's Toyota -
Barrie, ON

Quick apply

Job details

Full-time
$100,000–$190,000 a year
12 days ago

Qualifications

CRM software
Customer communication
Pricing
Customer appointment booking
Coaching
Client communication
Prospecting
Sales pipeline management
Appointment scheduling
Training & development
Guest services
Motor vehicle sales experience
OMVIC
On-the-job coaching
Guest issue resolution
Team motivation
Communication skills
Team coordination
Negotiation

Full job description

Join the Team at Jackson’s Toyota | Barrie, ON

At Jackson’s Toyota, we believe exceptional sales results begin with strong leadership, consistent processes and a team that is supported, coached and held accountable.

We are looking for an experienced Sales Floor Manager to provide visible, hands-on leadership to our Sales Team and lead the day-to-day execution of the sales floor.

Working closely with our General Sales Manager and Desk Manager, you will focus on developing our Sales Consultants, strengthening CRM execution, managing sales activity and ensuring every guest receives the professional and welcoming experience they have come to expect from The Family Store.

While the Desk Manager primarily owns deal structure, pricing and desking, the Sales Floor Manager owns the people, process and execution on the floor.

Your Responsibilities

Provide active, visible leadership on the sales floor.
Lead, coach and hold Sales Consultants accountable to established expectations, processes and results.
Conduct regular one-on-one meetings, coaching sessions and performance conversations.
Lead daily sales huddles and communicate priorities, appointments, deliveries and opportunities.
Ensure the dealership’s sales process is followed consistently.
Monitor customer engagement, needs assessments, vehicle presentations, demonstrations, trade discussions and turnovers.
Ensure Manager TOs and Exits are completed on every applicable opportunity.
Ensure Next Up procedures are followed consistently.
Step into customer interactions when management support can improve the guest experience or help close the sale.
Ensure lost opportunities are properly documented and followed up.
Support appropriate management coverage of the sales floor during dealership operating hours.

Lead the Process

The Sales Floor Manager will live and breathe the CRM while ensuring the Sales Team does the same.

You will:

Monitor appointments, leads, tasks, no-shows, unreplied opportunities and overdue follow-up.
Coach Sales Consultants on pipeline quality, customer communication and next actions.
Maintain a clean, accurate and actionable sales pipeline.
Ensure customer information, appointments, vehicle interests and deal statuses are recorded accurately.
Review sales activity and results with the team each day.
Identify performance gaps early and respond with coaching, clear expectations and accountability.

Develop the Team

Great sales leadership is about more than reviewing numbers. It means being present, coaching in real time and helping people develop the skills they need to succeed.

The Sales Floor Manager will:

Conduct ongoing sales training and role-playing.
Coach prospecting, appointment setting, needs assessment, product presentation, negotiation, closing and follow-up skills.
Identify individual development opportunities and establish coaching plans.
Support the onboarding and development of new Sales Consultants.
Recognize strong performance and address performance or behavioural concerns promptly.
Build a culture of learning, accountability and continuous improvement.

Drive the Experience

At Jackson’s Toyota, every guest deserves a professional, consistent and welcoming experience.

Our Sales Floor Manager will:

Monitor Toyota guest experience and TPR performance.
Ensure delivery standards and delivery checklists are followed.
Reinforce Service Introductions and Manager Exits.
Support the prompt and professional resolution of guest concerns.
Create urgency without compromising the guest experience.
Reinforce the expectation of Going the Extra Mile throughout the sales process.

Working in Partnership

The Sales Floor Manager and Desk Manager work together to ensure every customer opportunity is properly supported.

The Sales Floor Manager primarily leads:

Sales Consultants and sales floor activity
CRM and pipeline management
Coaching, training and accountability
Next Up procedures
Manager TOs and Exits
Appointments and follow-up
Guest experience
Sales process compliance

The Desk Manager primarily leads:

Desking and deal structure
Pricing and manufacturer programs
Trade appraisals
Inventory matching and allocation
Deal approvals
Gross management
New and Pre-Owned inventory decisions

Customer opportunities are dealership opportunities, and both managers are expected to collaborate and support one another.

Our Core Values

We hire and recognize team members who live our values every day:

Our Brand is Our People

You understand that strong results begin with a supported, well-trained and accountable team.

No Lemons

You pay attention to the details, protect the sales process and address concerns before they become bigger problems.

No Finish Line

You are competitive, coachable and always looking for ways to help yourself and your team improve.

Going the Extra Mile

You believe exceptional guest experiences happen when we do more than what is expected.

What We’re Looking For

Previous automotive sales leadership or management experience.
A proven ability to coach, develop and motivate a sales team.
Strong knowledge of dealership sales processes and CRM pipeline management.
A hands-on leadership style with the ability to coach in real time.
Strong communication, organization and problem-solving skills.
The ability to create urgency while maintaining a professional guest experience.
Confidence handling customer concerns, escalations and closing opportunities.
A results-focused approach balanced with professionalism and team development.
OMVIC registration or eligibility to become registered.
Valid Ontario driver’s licence with a clean driving record.
Availability to work dealership hours, including evenings and Saturdays, as required.

What We Offer

Competitive compensation package.
Benefits package.
Growth and advancement opportunities.
Supportive leadership team and strong dealership culture.
The opportunity to directly influence sales performance, team development and guest experience at one of Central Ontario’s leading Toyota dealerships.

If you are an engaged sales leader who enjoys developing people, strengthening processes and creating exceptional guest experiences, we’d love to meet you.

Join Jackson’s Toyota and help us continue to Drive the Experience.

Benefits

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Vision care

Pay: $100,000.00-$190,000.00 per year

Benefits:

Dental care
Life insurance
On-site parking
Paid time off
Vision care

Licence/Certification:

OMVIC Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in barrie on

Sales Floor Manager

BDC / Lease Renewal Representative (Bayfield Ford Lincoln)

Store Manager

NetSuite Service Delivery Consultant

Department Manager, Grocery - Northern Ontario 15887540

Experienced Retail Store Manager - Northern Ontario 16517309

Supplement Advisor

Department Manager, Food Services- Northern Canada 16175321

Director of Patient Care, Fort Albany, ON

General Manager

Work from Office Collections Agent

Business Development Specialist - Energy and E-mobility

General Manager

Brewing/ Distilling Equipment Specialist

Store Manager - Northern Canada

Assistant Controller

Director of Golf

Business Development Specialist - Utility Power

Department Manager, General Merchandise - Northern Canada

313A Refrigeration Technician – Apprentice or Journeyman – Barrie

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