Brampton, On (french/english) patient support representative Jobs – 13 Openings This Week

Case Manager
Bayshore HealthCare —Mississauga, ON
- $52,000–$65,000 a year
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Technical Support Representative
OSI Systems, Inc. —Mississauga, ON
- $75,000–$85,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Up to 50% travel
Manager Commercial Training and Education (Mississauga, Ontario, Canada)
Smith & Nephew —Mississauga, ON
- $120,000–$160,000 a year
- 8 hour shift
- Bilingual
- Sales
- Laboratory experience
- Designated paid holidays
- Dental care
Quick apply
Professional Education Manager - Canada (Hybrid - Ontario, Canada)
Insulet Corporation —Oakville, ON
- $146,050–$187,750 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Medicine
Bilingual Contract Administrator
Fresenius Kabi Canada —Toronto, ON
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Dental care
- Employee assistance program
Quick apply
23h
Nurse Case Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Full-time
- Remote
- Bilingual
- Nursing
- Microsoft Excel
Family Building Consultant/Inside Sales Representative
CooperSurgical —Mississauga, ON
- Up to $90,000 a year
- Full-time
- Bilingual
- Sales
- Marketing
- Paid time off
Quick apply
Food Service Representative -M Nutrition & Food Services
Trillium Health Partners —Mississauga, ON
- Part-time
- Customer service
- Basic math
- English
2h
Associate Director - Business Insights and Analytics
Sun Pharma Canada Inc. —Brampton, ON
- $133,500–$163,000 a year
- Bilingual
- Microsoft Excel
- Sales
- Dental care
- Paid time off
Public Safety - Territory Manager
Zoll Medical Corporation —Mississauga, ON
- $80,000 a year
- Remote
- Bilingual
- English
- Bachelor's
Regional Sales Manager (Central West), Ophthalmics
Sun Pharma Canada Inc. —Brampton, ON
- $125,000–$163,000 a year
- Bilingual
- Sales
- English
- Dental care
- Paid time off
Regional Sales Manager
BioSyent Pharma Inc. —Mississauga, ON
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Disability insurance
- Dental care
Quick apply

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Bilingual Customer Service Representative
Turf Care Products Cana —Newmarket, ON
In this role, you will be responsible for providing exceptional customer service, processing orders and inquiries, and supporting customers with product and…
Quick apply
14d
Bilingual Order & Scheduling Coordinator (Capital Equipment)
INNOVA Medical Ophthalmics Inc —North York, ON
Ensure all orders are complete, compliant, and ready for processing prior to entry; apply checklists consistently. Order fulfillment: 2 years (required).
$50,000–$60,000 a year
Quick apply

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Case Manager

Bayshore HealthCare -
Mississauga, ON

Apply Now

Job details

Full-time
$52,000–$65,000 a year

Qualifications

Bilingual
French
Microsoft Excel
Microsoft Outlook
Post-secondary education
Filing
English
High school diploma or GED
Case management
Computer skills
Communication skills

Full job description

Case Manager(Job Number: 26003705)

Primary Location:ON-Mississauga

Administration

Employee Type:Full-Time

Pay Rate From:$52,000

Pay Rate To:$65,000

Description:

JOB SUMMARY
The Case Manager (CM) is expert point of contact offering case management support services to patients and physicians. The CM will assist the patients, physicians, and nurses with the completion of all program-specific paperwork. The CM will act as a resource to physicians who are prescribing medications and patients who need on-going support. They are instrumental in removing any reimbursement access barriers to treatment for patients, thereby ensuring that they can start on therapy as quickly as possible. They thrive in an environment that emphasizes teamwork and accountability, possesses a deep willingness to serve customers, and drives positive customer experiences in a fast‐paced work environment while showing flexibility to adapt to competing demands across the portfolio as required.

DUTIES AND RESPONSIBILITIES

Ensure patient has been enrolled in the patient support program (PSP). Set the tone for a warm welcome into the program.
Provide direct telephone assistance to patients requiring reimbursement support.
Provide patients and physicians with direct toll-free number.
Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
Facilitate a patient’s access to a particular medication by offering reimbursement navigation services.
Investigate reimbursement options available to the patient and maximize the patient’s coverage via private and public payers, while minimizing the financial assistance offered through the PSP and/or out-of-pocket expenses for the patient.
Represent the patient with private or public insurers to optimize drug coverage and assist

with the completion of Special Authorization (SA) and/or Prior Authorization (PA) forms, when applicable.

Coordinate with pharmacy drug coverage and dispensing. Troubleshoot any filling/billing issues as required
Liaise with PSP team to ensure optimal patient support and communication, if applicable.
Maintain ongoing and transparent communication with the patient’s healthcare team.
Diligent record-keeping to ensure continuous care and exceptional customer and patient experience.
Uncover and proactively identify gaps and opportunities for improvement in patient experience.
Through patient-oriented solutions, manage challenging patient situations with empathy and patience.
Work with the site representatives to support specific customer needs.
Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics.
Provide updates to internal and external stakeholders as requested and required.
Perform data entry, answer inbound calls, make outbound calls, manage e-mail and fax software, and perform general administrative functions including faxing and filing.
Must be able to identify and report Adverse Events to Health Canada and enter into source system and third-party systems, as applicable
Report and document adverse events as per pharmacovigilance requirements.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of pharmaceutical partner(s) and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.

Qualifications:

QUALIFICATIONS

Completion of post-secondary education or equivalent.
Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset
Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders
This position requires bilingual proficiency in French and English (spoken and written) due to operational, client, and regulatory requirements.
Experience in the healthcare, pharmaceutical, or insurance industry would be an asset
Strong customer service, communication, problem-solving and interpersonal skills required.
Demonstrates sensitivity and commitment to utilizing a patient-centric approach; is adept to responding to a patient’s emotional, educational, and health literacy needs
Making decisions using sound judgment, and meeting deadlines.
Ease of working in a paperless environment.
Mindful of accuracy and thoroughness of data entry for reporting requirements.
Strong sense of organization, attention to detail, and ability to multi-task.
Excellent written and verbal communication and interpersonal skills.
Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use
Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
Established high speed internet access from home office.
Flexibility to adapt and learn multiple programs based on demand.

Apply Now

Refine Your Search

(french/english) patient support representative jobs in brampton, on

Case Manager

Technical Support Representative

Manager Commercial Training and Education (Mississauga, Ontario, Canada)

Professional Education Manager - Canada (Hybrid - Ontario, Canada)

Bilingual Contract Administrator

Nurse Case Manager

Family Building Consultant/Inside Sales Representative

Food Service Representative -M Nutrition & Food Services

Associate Director - Business Insights and Analytics

Public Safety - Territory Manager

Regional Sales Manager (Central West), Ophthalmics

Regional Sales Manager

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