At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
S'more about the team:
Reporting into the Senior Director of National Production, you will oversee all fulfillment processes (warehouse, portioning, and pick & pack) within a HF Distribution Centre. Your focus is to ensure that our customers receive a perfect box on time; create, develop, and manage a high-performing team; and drive continuous improvement initiatives and process rollouts to achieve cost and operational targets.
As part of the Leadership Team, you will play a key role in shaping and building HelloFresh’s operational scale and capability of the future, as we strive to win our customers with high levels of service, quality and choice.
Lettuce share what this role will be responsible for:
- Lead a team multi-department team consisting of Operations Managers, Supervisors, and Coordinators/Team Leaders
- Build and develop a high-performing culture, with focus on leadership, accountability, engagement, continuous learning and speed/agility
- Set up, manage, and be accountable for key performance indicators and targets, with focus on employee safety, food safety, quality, order accuracy, cost, and on-time delivery
- Build strong relationships with Planning, Supply Chain, and Logistics leaders and teams to deliver production plans that optimize product freshness, on-time delivery, while delivering on DC targets
- Make tomorrow better than today! Drive continuous improvement by collaborating with teams/Ops Excellence in identifying, scoping, and delivering initiatives and leading/coaching teams through positive and focused change
- Facilitate root-cause analysis and implement corrective actions to prevent recurring product and performance issues
- Define, improve, and setup standard processes, onboarding, and training in all fulfillment processes - Warehouse, Portioning, and Pick & Pack
- Ensure that the DC achieves and/or exceeds the Global DC Audit and regional Occupational Health & Safety standards; oversee facility and equipment upgrades and maintenance to achieve and/or exceed standards
- Work with Ops Excellence, SCM Tech, and other CA/global resources to enable our team and deliver on system, data, and process improvements within the DC
- Lead and build a work environment focused on Health & Safety. Work in compliance with OH&S acts and regulations.
- Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
- Other duties as assigned
Sound a-peeling? Here's what we're looking for:
- 10+ years of Manufacturing and/or Supply Chain experience with a Bachelor’s and/or Master’s degree in Engineering, Business or a related field
- Strong understanding of OHS and Food Safety and its application in a warehouse and production environment
- Experience with managing a large scale operations with multiple management tiers and large employee headcount
- Energy, enthusiasm, and a can-do attitude. Used to working in a high pressure, fast paced, and constantly changing environment
- Drive and self-motivation. We seek a leader who competes to win and have the burning desire to make a meaningful difference in our business and lives of our employees
- An authentic leader, who’s able to build strong relationships, clearly communicate and motivate, and drive accountability in all levels
- An effective collaborator, who empowers and enables others to share ideas, raises awareness, gets buy-in, and and delivers fast and well-rounded solutions to complex problems
- Strong understanding of manufacturing and warehouse systems and controls
- Ability to handle multiple projects and assignments able to prioritize and meet budgets deadlines and achieve objectives;
- Ability to maintain sensitive and confidential information;
- Professional certifications and/or licenses with Lean Six Sigma preferred
- Availability to travel within Canada up to 20% of the time
Let’s cut to the cheese, this is why you'll love it here:
- Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
- Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
- RRSP Matching - Competitive RRSP matching program offered
- Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
- Family Benefits - A parental leave top-up program for expectant parents.
- Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
- Work Hard & Have Fun - From team socials to engaging company days, you'll have plenty of opportunity to experience the fun!
- Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
- Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!
Working Conditions:
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.
If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!
HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.
This is a posting for an existing vacancy. We are actively seeking to fill this position.
On top of base salary and amazing benefits, this role is also eligible for the HelloFresh equity program
#JD1003
Mississauga, ON Pay Range
$130,000—$140,000 CAD
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
