British Columbia Remote sales Jobs – 741 Openings This Week

Customer Care Manager
Sundays Company —Vancouver, BC
- $70,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- SQL
- Store discount
- Dental care
Quick apply
1d
Remote Inbound Closer
Shine Property Services —Victoria, BC
- $70,000–$120,000 a year
- Full-time
- Remote
- CRM software
- Profit sharing
- Dental care
Quick apply
Inside Sales Representative
Surrey Cedar Ltd. —Langley, BC
- $49,000–$55,000 a year
- Full-time
- Inventory control
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
Guest Relations Manager
Gostlin Keefer Lake Lodge —Keefer Lake, BC
- $32–$40 an hour
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Dental care
- Work from home
Quick apply
Senior Logistics Coordinator
Speedee Transport —Surrey, BC
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Dental care
- Work from home
Quick apply
Sales Trainer – Travel & Hospitality Industry
Odenza Vacations —Burnaby, BC
- $65,000–$70,000 a year
- Full-time
- Hospitality
- Hotel
- Mentoring
Quick apply
13d
Artistic Director
Arts On View Society / Hermann's Jazz Club —Victoria, BC
- $65,000–$75,000 a year
- Full-time
- Hybrid work
- Research
- Organizational skills
- Contracts
Quick apply
Foodservice Sales Representative
Islands West Manufacturers —Nanaimo, BC
- $55,000–$60,000 a year
- Weekends as needed
- Hospitality
- Customer service
- Computer literacy
Quick apply
Wellness Sales Representative (Commission Only)
Sun Health and Wellness Inc. —Richmond, BC
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Store discount
- Work from home
Quick apply
Sales Development Representative
TelemetryTV —Vancouver, BC
- $55,000–$100,000 a year
- Full-time
- Hybrid work
- Sales
- Research
- Business development
- Disability insurance
- Dental care
Partnership Manager
TelemetryTV —Vancouver, BC
- $90,000–$170,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Project management
- Disability insurance
- Dental care
Growth Marketing Specialist/-Leader
Raute Canada Ltd —Delta, BC
- $75,000–$95,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- In-person
Guest Relations Sales Associate
Gostlin Keefer Lake Lodge —Keefer Lake, BC
- $27–$32 an hour
- Weekends as needed
- Hybrid work
- CRM software
- English
- Travel
- Store discount
Quick apply
Sales Trainee
Cranbrook Dodge —Cranbrook, BC
- $40,000–$60,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Dental care
- Vision care
Quick apply
TELUS Sales Representative (100% Commission Position)
Telus —Victoria, BC
- $34,692–$70,066 a year
- Weekends as needed
- Bilingual
- Customer service
- Data analysis skills
- Employee assistance program
Quick apply
9d
Certified Irrigation Designer (Drip System and MicroSpray)
Delta Irrigation Products Ltd —Okanagan, BC
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
Quick apply
Sales Strategy Lead
Pakage Apparel Inc. DBA: BN3TH —North Vancouver, BC
- $95,000–$115,000 a year
- Temporary
- Hybrid work
- Business development
- Analysis skills
- Team management
- Dental care
- Paid time off
Quick apply
Location Acquisition & Growth Manager
Artopia —Vancouver, BC
- $67,000–$73,000 a year
- Full-time
- Hybrid work
- Research
- Negotiation
- Dental care
- Paid time off
Quick apply
1d
Account Executive, Commercial Team
Hullo Ferries —Vancouver, BC
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Hospitality
- Business development
- Presentation skills
- Wellness program
- Paid time off
Quick apply
1d
Travel Sales Consultant
Goway Travel —Vancouver, BC
- $48,000 a year
- Hybrid work
- Sales
- Customer service
- Salesforce
- Disability insurance
- Dental care
Quick apply
6d

I want to receive the latest job alerts for remote sales in british columbia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote sales jobs near british columbia

Customer Care Manager

Sundays Company -
Vancouver, BC

Quick apply

Job details

Permanent | Full-time
$70,000–$95,000 a year
1 day ago

Qualifications

Live chat
Sales support
Microsoft Outlook
Operations management
Marketing
SAP
Coaching
Logistics
Process improvement
Shopify
Visio
E-commerce
Performance management
SQL
Hiring
Schedule management
Warranty claims processing
Team management
Client services
Mentoring
Customer service orientation
Data analytics
Recruiting
Typing
Training & development
Order processing
Cross-functional collaboration
Leadership
Team coordination
Cross-functional communication

Full job description

OVERVIEW:

Sundays was founded in Vancouver in 2019 by four friends with deep roots in furniture and retail. We design West Coast modern pieces: warm, functional, built to last. We sell direct to customers across the US and Canada, online and through showrooms in New York, Pasadena, Santa Monica, Vancouver, Toronto, and Calgary. Our sister brand Hetta takes a more refined, traditional approach, while upholding the same commitment to quality.

The mission of the Customer Care team is to provide exceptional service and support to our customers, delivering a responsive, seamless experience from start to finish. Reporting to the Director, Customer Operations, the Customer Care Manager is accountable for ensuring the Customer Care team is delivering high quality and efficient customer interactions and supporting customers with orders from receipt to shipment. The manager is accountable for leading the department across all areas, including Customer Care, Resolutions and Trade.

We take pride in our Customer Care Team providing exceptional customer service to help expand our brand. Our team members are experts at turning customer concerns into opportunities, solving problems, and ensuring we deliver the kind of customer service people rave about.

You are organized, detail-oriented, authentic and passionate about customer care.

DUTIES & RESPONSIBILITIES:

DEPARTMENT MANAGEMENT (60%)

Coach, mentor and develop team members
Recruit, hire, and train new team members
Create/manage team schedules to maximize coverage and team performance
Manage team workload/headcount to ensure team efficiency and effectiveness and meet business need
Run and analyze team reporting, ensuring all members are aware of and meeting department metrics and KPIs
Handle customer escalations as needed to maintain an excellent customer experience
Approve escalations from Customer Care Associates related to orders
Support Customer Care Associates with questions relating to orders, processes, product and escalations
Evaluate performance and conduct regular reviews of Customer Care staff
Collaborate with Product and Marketing teams to ensure Customer Care associates have Product Knowledge training and references
Ensure all Customer Care Product Knowledge pages and references are up to date
Ensure all department processes are updated and/or lead building new department processes, as required
Lead department projects to improve operational efficiency and effectiveness, as required

DAY-TO-DAY (40%)

Customer Care

Support the team in providing exceptional customer service through chat, email and phone communication ensuring customer expectations are met and exceeded
Support customers with managing orders as needed throughout the purchase process, as needed
Provide customers with timely communication on updates to existing orders as needed
Review/approve bulk communication to customers on order updates, as needed
Support the team to drive sales transactions with customers
Support the team in providing customers with logistics execution and problem solving
Support retail with inquiries from customers in the showroom, as needed
Approve product return requests from customers
Ensure customer reviews are managed on external platforms

Resolutions

Support the Resolutions Specialist in managing claims across logistics, product and/or warranty
Ensure resolutions are finalized within SLAs, minimize product returns where possible, and ensure customers are satisfied with outcomes
Act as escalation point for cross-functional resolutions on claims issues
Review claims data and reports and highlight any key trends to cross-functional partners and leadership
Approve requests for credit or facilitate replacement orders for customers

Trade

Partner with Retail Trade Sales and Account Management to ensure Customer Care is meeting Trade Customers’ needs
Support the Trade Specialist in providing exceptional customer service through chat, email and phone communication ensuring trade customer expectations are met and exceeded
Support Trade customers with managing orders as needed throughout the purchase process, as needed
Support in providing trade customers with timely communication on updates to existing orders as needed
Support the Trade Specialist in providing customers with logistics execution and problem solving, as needed
Support the Trade Specialist in managing Trade claims logistics, product and/or warranty
Ensure resolutions are finalized within SLAs, minimize product returns where possible, and ensure customers are satisfied with outcomes
Act as escalation point for cross-functional resolutions on claims issues
Review claims data and reports and highlight any key trends to cross-functional partners and leadership
Approve requests for credit or facilitate replacement orders for customers

QUALIFICATIONS & REQUIREMENTS:

Minimum 3-5 years of progressive leadership experience working in a customer service environment
Excellent communication (oral, written) and interpersonal skills with people at any level of an organization
Experience implementing and planning complex processes in an omnichannel retail environment across cross-functional teams
Driven by results with proven experience setting and meeting targets and KPIs
Work independently with little day-to-day supervision
Intermediate to advanced computer skills including Microsoft Office programs (Excel, Outlook, Access, Visio), navigating the web and the ability to type 50+wpm
Experience with Shopify or e-commerce platform an asset
Data Analytics, SQL and experience working with SAP would be considered significant assets

WHAT WE OFFER:

Competitive salary plus bonus.
Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
Hybrid work environment that supports work-life balance.
Modern, casual office with views of downtown Vancouver and the North Shore mountains.
Stocked kitchen with snacks, fresh fruit, coffee, and tea.
Ergonomic workstations with sit-stand desks.
Free electric vehicle charging at our head office.
Generous product discounts for yourself, friends, and family.
Professional development opportunities.
In-office employee gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).

The salary range for this role is $70,000–$95,000 annually, plus eligibility for our quarterly bonus program.

We appreciate hearing from all candidates; however, only those selected for an interview will be contacted. Sunday's is proud to be an equal opportunity employer committed to inclusive hiring practices.

Pay: $70,000.00-$95,000.00 per year

Benefits:

Casual dress
Company events
Dental care
On-site gym
On-site parking
Paid time off
Store discount
Vision care
Work from home

Application question(s):

What are your salary expectations?
This position requires 3 days per week from our office. Is this a schedule you are comfortable with?

Work Location: Hybrid remote in Vancouver, BC V6A 4L5

Quick apply

Refine Your Search

remote sales jobs in british columbia

Customer Care Manager

Remote Inbound Closer

Inside Sales Representative

Guest Relations Manager

Senior Logistics Coordinator

Sales Trainer – Travel & Hospitality Industry

Artistic Director

Foodservice Sales Representative

Wellness Sales Representative (Commission Only)

Sales Development Representative

Partnership Manager

Growth Marketing Specialist/-Leader

Guest Relations Sales Associate

Sales Trainee

TELUS Sales Representative (100% Commission Position)

Certified Irrigation Designer (Drip System and MicroSpray)

Sales Strategy Lead

Location Acquisition & Growth Manager

Account Executive, Commercial Team

Travel Sales Consultant

I want to receive the latest job alerts for remote sales in british columbia

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected