Calgary, Ab Customer advocate Jobs – 96 Openings This Week

Customer Success Manager - ENT and SMB
Energy Toolbase Software Inc. —Calgary, AB
- CRM software
- Salesforce
- Engineering
Quick apply
5d
Client Experience Specialist (Inside Sales)
OSP Microcheck —Calgary, AB
- $70,000–$85,000 a year
- Full-time
- CRM software
- Sales
- ERP systems
- Disability insurance
- Dental care
Quick apply
Invigilator
Immigrant Services Calgary —Calgary, AB
- Weekends as needed
- Customer service
- English
- Data entry
Quick apply
4d
Talent Consultant
TAG Adecco —Calgary, AB
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Health Promotion Facilitator
Mosaic Primary Care Network —Calgary, AB
- $43.17–$56.86 an hour
- Weekends as needed
- Customer service
- Data analysis skills
- Research
- Dental care
- Paid time off
Quick apply
6d
HEAL Wellness - Alberta Block - Downtown
HEAL —Calgary, AB
- $15–$17 an hour
- Part-time
- Medication administration
- Organizational skills
- In-person
- Flexible schedule
Quick apply
Recruitment Specialist
1438690 Alberta Ltd o/a Mosaic Primary C —Calgary, AB
- $68,000–$90,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
4d
Gateway Newcomer Planner
Immigrant Services Calgary —Calgary, AB
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
Quick apply
3d
HEAL Wellness - Country Hills - Team Lead
HEAL —Calgary, AB
- $21–$22 an hour
- Full-time
- Customer service
- Supervising experience
- Organizational skills
Quick apply
4d
Community Access - Community Support Worker
Columbia Training Centre —Calgary, AB
- $21.42–$23.46 an hour
- Part-time
- CPR Certification
- Microsoft Excel
- Microsoft Access
- Employee assistance program
Quick apply
Customer Experience Analyst
NRG —Calgary, AB
- Overtime
- Microsoft Excel
- Customer service
- Salesforce
Quick apply
Customer Advocacy and Engagement Manager
Absorb —Calgary, AB
- Full-time
- Remote
- Communication skills
- Marketing
- Dental care
- Paid time off
Customer Care Coordinator
Mattamy Homes —Calgary, AB
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Bilingual, Fleet Services Administrator - Accident Management
Jim Pattison Lease —Calgary, AB
- Full-time
- Bilingual
- Microsoft Excel
- English
- Disability insurance
- Dental care
Quick apply
Equipment Mechanic - Field (Red Seal Required)
Altec Industries, Inc. —Calgary, AB
- $34–$50 an hour
- Overtime
- Schematics
- Customer service
- Microsoft Office
- Wellness program
- Dental care
Quick apply
Construction Project Manager
Mid-West Design & Construction —Calgary, AB
- Overtime
- Engineering
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
Bilingual Talent Acquisition Specialist
Canadian Cancer Society —Calgary, AB
- $67,000–$73,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
10d
Distribution Manager
ECCO Heating Products Ltd. —Calgary, AB
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Dental care
- Vision care
Quick apply
4d
Talent Consultant
Adecco Group —Calgary, AB
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Medical Office Assistant
Mosaic Primary Care Network —Calgary, AB
- $20.22–$26.63 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
8d

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Customer Success Manager - ENT and SMB

Energy Toolbase Software Inc. -
Calgary, AB

Quick apply

Job details

Permanent
5 days ago

Qualifications

CRM software
Salesforce
Engineering
Microsoft Office
Bachelor's
Certified Scrum Master
Communications
IT
SaaS
Business
Account management
Communication skills

Full job description

Essential Duties and Responsibilities

Serve as the primary post‑sale point of contact for assigned customer accounts, ensuring successful adoption and ongoing usage of Developer, Controller, and Monitor.
Monitor customer behavior, performance metrics, and product engagement to proactively identify churn risks and develop mitigation strategies; scope of engagement may include managing a larger portfolio of SMB customers or fewer, more complex Enterprise accounts.
Drive renewal processes for SaaS contracts by communicating value, addressing customer concerns, and ensuring timely execution of renewal documentation.
Forecast Net Revenue Retention (NRR) opportunities within assigned accounts by identifying expansion, upsell, and cross‑sell potential.
Conduct regular customer engagements, which may range from scaled check‑ins and cadence‑based outreach (SMB) to structured business reviews and strategic planning sessions (Enterprise).
Coordinate with Onboarding Managers to ensure a smooth transition from implementation to long‑term customer success.
Partner with Regional Sales Managers and Project Development Advisors to support customer initiatives, resolve product issues, and strengthen account relationships.
Maintain accurate customer data, interaction history, and renewal forecasting within Salesforce.
Collaborate cross‑functionally with Sales, Operations, Engineering, Support, and Product teams to resolve customer challenges and advocate for customer needs.
Deliver product education to customers to drive adoption and enhance user proficiency; approach may emphasize self‑serve enablement for SMB customers and high‑touch enablement for Enterprise customers.
Track customer feedback and recurring themes, providing actionable insights to inform product enhancements and process improvements.
Contribute to the development of scalable customer success resources, such as Knowledge Base articles, FAQs, and enablement materials, particularly in support of SMB customers.
Ensure customer inquiries and issues are handled by appropriate internal teams, escalating when necessary.
Represent Customer Success at customer‑facing meetings, events, or industry functions as needed, with Enterprise accounts requiring more frequent external engagement.
Ensure compliance with company policies and support the continuous improvement of customer success processes and tools.

Knowledge, Skills, and Abilities

Strong relationship-building skills with a customer-first mindset.
Excellent verbal and written communication abilities.
Ability to analyze customer data and identify trends, risks, and opportunities.
Strong problem-solving skills with the ability to navigate complex account situations.
Proficiency with CRM tools (Salesforce preferred).
High attention to detail, accuracy, and documentation quality.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Proficient in Microsoft Office Suite; familiarity with Zoom preferred.
Ability to work independently with sound judgment and proactive initiative
This role requires travel in the US and Cananda (up to 25%)

Education and Experience

Education:

Bachelor’s degree in Business Administration, Communications, Engineering, Information Technology, or a related field preferred.
Equivalent combination of education and relevant professional experience will be considered.

Experience:

SMB CSM track: 1–3 years of experience in customer success, account management, SaaS operations, or a related customer‑facing role
Enterprise CSM track: 3–5+ years of experience managing strategic or enterprise SaaS customers
Experience driving renewals, forecasting retention, and reducing churn
Familiarity with energy management systems, distributed energy resources, or SaaS platforms is an asset
Proven success managing customer relationships while meeting engagement, renewal, and satisfaction targets

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick apply

Refine Your Search

customer advocate jobs in calgary, ab

Customer Success Manager - ENT and SMB

Client Experience Specialist (Inside Sales)

Invigilator

Talent Consultant

Health Promotion Facilitator

HEAL Wellness - Alberta Block - Downtown

Recruitment Specialist

Gateway Newcomer Planner

HEAL Wellness - Country Hills - Team Lead

Community Access - Community Support Worker

Customer Experience Analyst

Customer Advocacy and Engagement Manager

Customer Care Coordinator

Bilingual, Fleet Services Administrator - Accident Management

Equipment Mechanic - Field (Red Seal Required)

Construction Project Manager

Bilingual Talent Acquisition Specialist

Distribution Manager

Talent Consultant

Medical Office Assistant

I want to receive the latest job alerts for customer advocate in calgary, ab

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