Description
The Olympic Oval in the Faculty of Kinesiology is currently seeking a Recurring Part-time Evening Supervisor.
The Olympic Oval is home to the Fastest ice in the world, attracting the best athletes from Canada and around the world to train and compete in our world-class facility. Every year we welcome thousands of visitors, public skaters, high performance athletes and coaches to our building, located on the University of Calgary campus.
An Alberta Union of Provincial Employees (AUPE) position, the Evening Supervisor reports to the Team Lead, Sport Partner & Guest Relations and is responsible for the safety, risk management and guest experience of the Olympic Oval user groups. The successful candidate must be able to think and respond quickly, effectively and creatively in order to provide an exceptional guest service that anticipates needs and exceeds expectations.
This position requires the ability to work weekdays, evenings and weekends. The Oval's peak season is August to March due to extremely high customer volumes, competitions, and high performance athlete training.
As the onsite supervisor, the incumbent will be required to make discretionary decisions that impact daily operations including assigning tasks and directing the efforts of up to 30 P/T staff. The Evening Supervisor is part of the leadership team for Guest Relations and shares responsibility for ensuring that all staff deliver a high-level guest experience.
Summary of Key Responsibilities (job functions include but are not limited to):
Guest Experience Supervision
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Takes the lead role in maintaining a high level of guest experience at the Olympic Oval.
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Engages all clients & partners to set up and/or refine policies and procedures for an exceptional guest experience.
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Effectively coordinate and supervise the workflow of guest experience staff on a daily basis, including setting work priorities, and allocating staff resources.
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Acts as the front-line authority on service recovery or exceptions to policies and procedures.
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Ensures that the physical infrastructure of the front office area, including phones, computers etc., are in a state of readiness for the operation.
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Accurately assess fees, process payments, authorize credit card payments, balance daily deposits, process program & rental refunds and transfers.
Administration
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Ensures accurate cash outs and float counts for employees at the end of each shift.
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Completes end of day cash handling summary documentation.
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Completes in detail end of day report.
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Ensures payment card industry (PCI) compliance in all situations.
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Assists Team Lead, Sport Partner & Guest Relations and Guest Relations Supervisors in front office tasks when necessary.
Qualifications / Requirements:
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Minimum 2 years experience working in high performance sport supervision.
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Must be able to interact with a variety of customers, user groups, students, faculty and staff.
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Must have excellent and effective customer service skills.
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Must have proven conflict resolution skills as well as problem solving skills.
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Ability to complete job duties of all areas within Guest Relations including front office administration, on-ice safety monitor, and performance training facility support.
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Strong interpersonal and communication skills such as diplomacy, punctuality, approachability, calmness during stressful times, the ability to focus, prioritize and multi-task.
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Evening and weekend shifts are a requirement of this position.
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Strong organizational and time management skills, accuracy, and strong attention to detail.
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Knowledge and experience of high performance sport facility operations is required.
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In-depth understanding of policies and procedures as they pertain to Guest Relations at the Olympic Oval.
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Current First Aid / CPR certification.
Application Deadline: July 20, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the General Phase Job Family, Phase 3.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
