Calgary, Ab Hotel & accommodations guest services staff Jobs – 40 Openings This Week

Switchboard Agent
Pomeroy Lodging LP —Calgary, AB
- From $18 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick apply
Front Desk Agent/Night Auditor
Divya Sutra Plaza & Confrence Centre —Calgary, AB
- From $31,200 a year
- Weekends as needed
- Hospitality
- Customer service
- English
- Wellness program
- Relocation assistance
Quick apply
Guest Service Agent
Best Western Plus Port O'Call —Calgary, AB
- Full-time
- Customer service
- Hotel
- Front desk
- Dental care
Quick apply
14d
Guest Service Agent
Holiday Inn Express & Suites —Calgary, AB
- $17–$18 an hour
- Full-time
- Customer service
- Hotel
- In-person
- Dental care
- Vision care
Quick apply
22h
Front Desk Agent
Days Inn Calgary NW —Calgary, AB
- $16–$18 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
Quick apply
4d
Front Desk Agent
Pomeroy Lodging LP —Calgary, AB
- $18 an hour
- Weekends as needed
- Serving
- Bar
- Hotel
Quick apply
Night Guest Agent (Part-time)
FAIRMONT —Calgary, AB
- Part-time
- Hospitality
- Customer service
- Basic math
- Disability insurance
- Dental care
Quick apply
Reservations Agent
Lake Louise Inn —Alberta
- $21.25–$23.25 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Wellness program
- Dental care
Quick apply
6d
Guest Service Agent
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Campground Attendant
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Front Desk Agent
Marriott International, Inc —Calgary, AB
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
3d
Front Desk Agent
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Weekends as needed
- Customer service
- Hotel
- Phone etiquette
Quick apply
Guest Service Agent/Night Auditor
Hampton Inn by Hilton Calgary Airport North —Calgary, AB
- From $17 an hour
- Weekends as needed
- Customer service
- Microsoft Office
- Hotel
Quick apply
14d
Front Desk Receptionist / Guest Experience Coordinator
Hammam Retreat & Spa —Calgary, AB
- $16–$18 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
4d
Guest Service Manager
Sandman Hotel Group —Calgary, AB
- Full-time
- Microsoft Office
- Hotel
- Computer skills
- Dental care
- Employee assistance program
Quick apply
Reservations Agent
Grey Eagle Resort & Casino —Calgary, AB
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Hotel
Quick apply
10d
Front Desk Agent
Canadian Hostelling Association —Calgary, AB
- $18.14 an hour
- Hotel
- Front desk
- In-person
Quick apply
Front Desk Agent
Holiday Inn & Suites Calgary Airport North —Calgary, AB
- $16–$17 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
Quick apply
3d
Lounge Attendant and Concierge Service
Village Centre —Calgary, AB
- $18–$20 an hour
- Part-time
- Microsoft Word
- Bar
- Microsoft Excel
Quick apply
Lead Front Desk Agent
The Element by Westin Calgary Downtown —Calgary, AB
- Weekends as needed
- Microsoft Office
- Hotel
- Front desk
Quick apply
16h

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hotel & accommodations guest services staff jobs near calgary, ab

Switchboard Agent

Pomeroy Lodging LP -
Calgary, AB

Quick apply

Job details

Full-time
From $18 an hour

Qualifications

Microsoft Excel
Microsoft Outlook
Inventory management
Hospitality Management
Organizational skills
Communication skills
Office experience

Full job description

Switchboard Agent

Rate of Pay: Starting at $18/hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.

In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.

Job Duties:

Answering internal & external phone calls in professional manner.
Provide courteous, professional and attentive guest service at all times.
Promote the Lodge and surrounding area and activities.
Maintain a good working relationship with all departments.
Establishing a personal rapport with the guest in order to learn about their needs and expectations.
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery.
A personalized touch during all guest interactions to ensure they feel welcome and special.
Must be able to work a variety of shifts as this a 24-hour operation.
Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Room assignment and inventory management for all guests, including groups, tours and VIP guests.
Good knowledge to handle cash/debit/credit transactions. Help guest with any billing inquires they have from their past or future stay.

Employment Experience and Educational Requirements:

Previous experience working within a Front Office environment is an asset.
Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
Previously demonstrated commitment to exceeding guests' expectations at all times.
Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
Professional in presentation and demeanor.
Self-motivated, excellent organizational skills and the proven ability to work well under pressure.

Physical Demands:

Ability to maintain focus and concentration while managing multiple incoming calls and requests.
Multitasking and working under pressure in a fast-paced environment.
Visual demands include, extended screen time and reading detailed information accurately.
Prolonged periods of sitting at a workstation throughout the shift.
Frequent use of hands and fingers for operating a multi-line telephone system, keyboard, and computer,
Able to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in calgary, ab

Switchboard Agent

Front Desk Agent/Night Auditor

Guest Service Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent

Night Guest Agent (Part-time)

Reservations Agent

Guest Service Agent

Campground Attendant

Front Desk Agent

Front Desk Agent

Guest Service Agent/Night Auditor

Front Desk Receptionist / Guest Experience Coordinator

Guest Service Manager

Reservations Agent

Front Desk Agent

Front Desk Agent

Lounge Attendant and Concierge Service

Lead Front Desk Agent

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