calgary, ab natural gas Jobs – 376 Openings This Week

Real Time Analyst
ATCO Corporate —Calgary, AB
- Full-time
- Microsoft Excel
- Salesforce
- Communication skills
- Wellness program
Control Centre Operator
Pembina Pipeline Corporation —Calgary, AB
- Rotating shift
- Communication skills
11d
Natural Gas Fundamentals Analyst
Macquarie Group Limited —Calgary, AB
- Full-time
- SQL
- Presentation skills
- Communication skills
Pharmacist (Oakridge)
Calgary Co-Op —Calgary, AB
- Full-time
- Bachelor's
- Dental care
- Vision care
Clinical Pharmacist
Calgary Co-Op —Calgary, AB
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Dental care
- Vision care
Pharmacist (Forest Lawn)
Calgary Co-Op —Calgary, AB
- Full-time
- Bachelor's
- Dental care
- Vision care
Electrical Engineering Specialist
Enbridge —Calgary, AB
- Full-time
- Hybrid work
- Engineering
- Bachelor's
- Driving
- Wellness program
- Dental care
13d
Field Service Technician
Collicutt Energy Services Inc. —Calgary, AB
- Overtime
- Microsoft Word
- Microsoft Excel
- Heavy lifting
- Disability insurance
- Dental care
Quick apply
7h
Advisor, Regulatory
Inter Pipeline Ltd. —Calgary, AB
- Full-time
- Engineering
- Communication skills
1d
Industrial Refrigeration Mechanic
Specialty Refrigeration Services Ltd. —Calgary, AB
- $51–$60 an hour
- Full-time
- Dental care
- Paid time off
Quick apply
Bakery Decorator (Deer Valley)
Calgary Co-Op —Calgary, AB
- High school diploma or GED
- Supervising experience
- Bakery
CNC Machinist
Exchanger Industries Ltd. —Calgary, AB
- $39.19–$52.00 an hour
- Full-time
- Heavy lifting
- CAD
- English
- COVID-19 protective measures
- Dental care
Quick apply
Senior Completions Engineer
Cavvy Energy Ltd. —Calgary, AB
- $87,222.64–$179,584.50 a year
- Full-time
- Schematics
- CAD
- Engineering
- Wellness program
- Disability insurance
Quick apply
Gasfitter - Remote Camp Position
Humming Bee Inc. —Calgary, AB
- $40–$50 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Dental care
- Vision care
Quick apply
5d
Logistics Analyst
Pembina Pipeline Corporation —Calgary, AB
- Weekends as needed
- Microsoft Excel
- Analysis skills
- Accounting
5h
Workshare Coordinator
Equinox Engineering Ltd. —Calgary, AB
- Full-time
- Engineering
- Organizational skills
- Communication skills
Quick apply
Engineer, QA - FFS
Canadian Natural —Calgary, AB
- 8 hour shift
- CAD
- Engineering
- Bachelor's
Quick apply
12d
B2B Energy Consultant – Commercial Sales (Calgary)
Evolution Merchant Solutions —Calgary, AB
- $60,000–$120,000 a year
- Part-time
- Remote
- Sales
- Communication skills
Quick apply
Civil Structural Design Checker
Equinox Engineering Ltd. —Calgary, AB
- Full-time
- Engineering
- Communication skills
Quick apply
Process Engineering Discipline Lead - Gas Processing
Equinox Engineering —Calgary, AB
- Full-time
- Engineering
- Leadership
- Communication skills
Quick apply

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natural gas jobs near calgary, ab

Real Time Analyst

ATCO Corporate -
Calgary, AB

Apply Now

Job details

Full-time

Qualifications

Power BI
Microsoft Excel
Salesforce
Communication skills

Full job description

We’re looking for a Real Time Analyst to join our diverse & vibrant team and become part of the ATCO family. ATCO Energy operates 2 lines of business comprising of its Energy and Home Services division and the Blue Flame Kitchen. We like to call ourselves the A-Team!

ATCO Energy is a leading electricity and natural gas retailer in Alberta, providing energy solutions for homes and businesses across the province. We’re committed to delivering exceptional customer experiences—and behind every great experience is a team that keeps operations running smoothly.

Reporting to the Senior Workforce Analyst, the Real Time Analyst plays a critical role in monitoring real-time service levels across telephony and digital channels. This role partners closely with contact centre leadership, workforce management, and advisors to balance demand and capacity, mitigate risks to service performance, and ensure a positive customer experience.

On a Daily Basis, You’ll Be Responsible For

Agent and Queue Management:

Continuously monitor operations in real-time, ensuring adherence to service level agreements, KPIs, and predefined metrics, involving closely tracking call volumes, queue lengths, call wait times, and agent availability.
Monitor agent behavior and adherence to standard contact center management applications and take appropriate action as needed. Provide timely reporting and escalation.
Make real-time adjustments to staffing levels, routing rules, and call distributions based on observed trends and call volume fluctuations. This may involve reassigning agents, changing routing algorithms, or deploying additional resources to meet service level objectives.
Approve requests for time-off, and all shift related activities · Schedule appropriate meetings, training, and all shift activities. Accurately code in all affected systems and provide proper notification to interested parties
Handle all daily sick notifications and provide appropriate reporting
Answer emails and requests from agents and leadership – respond to future dated requests using forecasted models and data
Manage outage notification process. Prime the real-time relationship with ENMAX Power to ensure timely notification of client and queue affecting outages are managed appropriately

Manage Outbound dialer:

Create weekly outbound dialer plans, ensuring various campaigns are completed within targeted timelines.
Assign agents to dialer work as required and as business allow

Reporting:

Prepare and distribute regular performance reports, highlighting contact center performance, key metrics, and any significant deviations from targets. Document actions taken, issues resolved, and recommendations for process improvement.
Provide detailed statistics related to outbound campaign results

Who You Are

Highly analytical with a strong attention to detail
Comfortable making quick decisions in a fast-paced environment
A clear and confident communicator with colleagues at all levels
Organized, adaptable, and able to manage multiple priorities
A collaborative team player who can also work independently
Highly analytical with a strong attention to detail
Comfortable making quick decisions in a fast-paced environment
A clear and confident communicator with colleagues at all levels
Organized, adaptable, and able to manage multiple priorities
A collaborative team player who can also work independently

What You have

Diploma with 4 years of related experience, or a degree with 2 years of related experience
Experience in real-time analysis or workforce management within a contact centre (asset)
Experience with Genesys, Salesforce, or other contact centre monitoring tools (asset)
Advanced Microsoft Excel skills and experience with Power BI
Strong written and verbal communication skills
Ability to remain flexible as job responsibilities evolve

Why ATCO Energy

If you’re not yet convinced that ATCO Energy could be the smartest career move you make, we also offer:

Competitive compensation, pension matching, and employee share options
Volunteer programs during work hours and charitable donation matching
Hybrid work arrangements, meeting‑free Fridays, and Work from Anywhere August
Well‑Being @ ATCO Health & Wellness Program
Wellness and psychologist coverage up to $3,000 per family
Fertility, adoption, and family‑support benefits
Flexible public holidays and your birthday off
And so much more!

At ATCO Energy, we’re purpose‑driven to help customers feel comfortable and confident in their homes and businesses. Guided by our core values, we’re shaping the future of our industry with a trailblazing mindset in a fast‑paced, agile environment. We are committed to diversity, equity, and inclusion and seek team members who thrive in collaborative problem‑solving and share a passion for making a difference.

This role is based in Calgary.

Apply Now

Refine Your Search

natural gas jobs in calgary, ab

Real Time Analyst

Control Centre Operator

Natural Gas Fundamentals Analyst

Pharmacist (Oakridge)

Clinical Pharmacist

Pharmacist (Forest Lawn)

Electrical Engineering Specialist

Field Service Technician

Advisor, Regulatory

Industrial Refrigeration Mechanic

Bakery Decorator (Deer Valley)

CNC Machinist

Senior Completions Engineer

Gasfitter - Remote Camp Position

Logistics Analyst

Workshare Coordinator

Engineer, QA - FFS

B2B Energy Consultant – Commercial Sales (Calgary)

Civil Structural Design Checker

Process Engineering Discipline Lead - Gas Processing

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