Calgary, Ab Procedure solutions management Jobs – 983 Openings This Week

General Manager - Operations
Total Communication Services Inc. —Calgary, AB
- $120,000 a year
- Full-time
- Management
- English
- High school diploma or GED
- Dental care
Quick apply
Branch Manager
Marathon Hardware —Calgary, AB
- Overtime
- Management
- Sales
- ERP systems
- Dental care
- Tuition reimbursement
Quick apply
Terminal Manager
D&W Forwarders Inc. —Calgary, AB
- $105,000–$120,000 a year
- Full-time
- Customer service
- Microsoft Office
- No university degree
- Disability insurance
- Dental care
Quick apply
ACCOUNT EXECUTIVE (INTERNATIONAL FREIGHT FORWARDING)
Yusen Logistics (Canada) Inc. —Calgary, AB
- $90,000–$100,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- Disability insurance
Quick apply
Senior IT Support Specialist
Calitso IT Solutions —Calgary, AB
- $65,000–$80,000 a year
- Full-time
- Azure
- Customer service
- English
- Dental care
- Paid time off
Quick apply
Insurance Administrator
Moraine Wealth Advisory —Calgary, AB
- $70,000–$85,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Paid time off
- Life insurance
Quick apply
13d
Learning & Development Administrator
Black Diamond Group —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Assistant General Manager
About Staffing —Calgary, AB
- $50,000–$60,000 a year
- Weekends as needed
- Microsoft Word
- CRM software
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
5d
Information Processing Clerk
West Canadian Digital Imaging —Calgary, AB
- Full-time
- English
- High school diploma or GED
- Quality Control
Quick apply
IT Support Technician
AGAT Laboratories —Calgary, AB
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7d
Airport Dispatch Coordinator - YYC (PT)
Unifi Aviation Canada, Inc. —Calgary, AB
- $28.98 an hour
- Overtime
- High school diploma or GED
- Designated paid holidays
- Paid time off
Information Services Technician
Osler, Hoskin & Harcourt LLP —Calgary, AB
- On call
- Customer service
- Windows
- Microsoft Office
Operations & Compliance Administrator
Borealis Fuels & Logistics —Calgary, AB
- $55,000–$65,000 a year
- Full-time
- Google Suite
- ERP systems
- Microsoft Office
Quick apply
7d
Operation Team Lead
WELL Health Technologies Corp —Calgary, AB
- $67,000–$70,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Quick apply
5d
Production Associate - Calgary (90 Day Role)
Tersus Solutions —Calgary, AB
- $16–$23 an hour
- 8 hour shift
- Quality Control
- Organizational skills
- Computer skills
Quick apply
Logistics Specialist
Cascades —Calgary, AB
- $65,000–$85,000 a year
- Remote
- Analysis skills
- Travel
- Leadership
- Profit sharing
- Wellness program
Quick apply
12d
Officer, Delivery Services - Temporary Assignment
Canada Post —Calgary, AB
- From $78,961 a year
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Microsoft Excel
20h
business systems analyst
Focus Business Solutions —Calgary, AB
- $48.08 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Customer Service Representative
BMO Financial Group —Calgary, AB
- $34,750–$47,250 a year
- Part-time
- Sales
- No experience needed
- Communication skills
- Tuition reimbursement
- Life insurance
Community Peace Officer I -Traffic
Rocky View County —Rocky View County, AB
- $90,995 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- First Aid Certification
- Paid sick leave
Quick apply

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procedure solutions management jobs near calgary, ab

General Manager - Operations

Total Communication Services Inc.
Calgary, AB

Quick apply

Job details

Permanent | Full-time
$120,000 a year

Qualifications

ConnectWise
Management
English
High school diploma or GED
Continuous improvement
Leadership
Communication skills

Full job description

About TotalComm

TotalComm is a proudly Canadian, Indigenous owned managed technology company serving businesses nationwide since 1996. We deliver voice, connectivity, structured cabling, and physical security solutions with a strong focus on relationships, service quality, and long-term partnerships.

We are entering a stage of rapid growth, and we’re investing in leadership to ensure our operations, teams, and customer experience scale the right way.

Role Overview

The General Manager is a newly created leadership role responsible for the overall performance, alignment, and operational maturity of TotalComm’s Sales, Customer Care, and Support teams.

Reporting directly to ownership, the General Manager is a leader of people, process, and execution, translating business plans into daily action, strengthening collaboration across teams, and ensuring the organization is positioned to support rapid, sustainable growth.

This is a leader-only role, focused on enabling teams to succeed through clarity, accountability, and strong leadership. Technical fluency is an asset, but success in this role is driven by people leadership, operational discipline, and execution excellence.

Key Responsibilities

Leadership & Culture

Serve as the primary people leader for Sales, Customer Care, and Support teams.
Build a people-first, high-accountability culture rooted in trust, clarity, and collaboration.
Coach, mentor, and support managers and team members to reach their full potential.
Set clear expectations and maintain consistent performance management.
Drive team engagement, alignment, and ownership through visible, hands-on leadership.

Operational Execution & Business Management

Translate ownership direction and business plans into clear, executable priorities.
Own day-to-day operations across customer-facing and revenue-generating teams.
Identify gaps, inefficiencies, or friction and implement practical process improvements.
Act as the escalation point for complex internal or customer issues.
Ensure the organization operates smoothly, efficiently, and consistently.

Sales Leadership & Enablement

Lead and support the sales team to achieve revenue and growth targets.
Ensure consistent use of a structured, repeatable sales process.
Maintain visibility and accountability around pipeline health and forecasting.
Strengthen collaboration between Sales, Customer Care, and Support to ensure seamless customer transitions.

Customer Experience & Support Oversight

Champion a customer-first mindset across all teams.
Ensure support and customer care teams deliver timely, high-quality service.
Monitor service performance, response times, and customer experience metrics.
Drive continuous improvement in service delivery and customer communication.

Process, Systems & Accountability

Create, document, and enforce standard operating procedures.
Track KPIs and operational metrics to support performance and decision-making.
Build structure and discipline without unnecessary complexity.
Support scalability by ensuring processes are repeatable, clear, and resilient.

Qualifications & Experience

5+ years of leadership experience in operations, general management, or multi-team leadership roles.
Proven success leading both sales and service-oriented teams.
Strong people leadership skills with a coaching and development mindset.
Experience improving operational maturity in a growing organization.
Comfort operating between strategy and execution.
Technically fluent; telecom or technology experience is an asset.
Excellent communication, organization, and follow-through.
Experience with CRM/PSA platforms such as ConnectWise is beneficial.
Willingness to travel occasionally within Canada to support distributed teams.

What Success Looks Like

Teams are aligned, engaged, and accountable.
Growth is supported by strong execution and operational discipline.
Sales, Customer Care, and Support function as one cohesive organization.
Customers experience consistent, high-quality service.
Ownership can focus on strategy, confident that execution is handled.
The business scales without sacrificing culture or customer experience.

Pay: $120,000.00 per year

Benefits:

Dental care
On-site parking

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

Given the leadership scope and growth objectives of this General Manager position, what are your annual salary expectations to take on this level of responsibility?

Education:

Secondary School (preferred)

Experience:

Management: 5 years (required)

Language:

Fluent English (required)

Location:

Calgary, AB (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

Refine Your Search

procedure solutions management jobs in calgary, ab

General Manager - Operations

Branch Manager

Terminal Manager

ACCOUNT EXECUTIVE (INTERNATIONAL FREIGHT FORWARDING)

Senior IT Support Specialist

Insurance Administrator

Learning & Development Administrator

Assistant General Manager

Information Processing Clerk

IT Support Technician

Airport Dispatch Coordinator - YYC (PT)

Information Services Technician

Operations & Compliance Administrator

Operation Team Lead

Production Associate - Calgary (90 Day Role)

Logistics Specialist

Officer, Delivery Services - Temporary Assignment

business systems analyst

Customer Service Representative

Community Peace Officer I -Traffic

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