Calgary, Ab Senior technical support Jobs – 8 Openings This Week

Senior Technical Support Manager – Agricultural Equipment(Deutz‑Fahr Dealer Network)
MRG Canada inc. —Calgary, AB
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- English
- Travel
- In-person
Quick apply
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Senior Technical Support Manager – Agricultural Equipment(Deutz‑Fahr Dealer Network)
MRG Canada inc. —Calgary, AB
Diagnose complex mechanical, hydraulic, electrical, and electronic issues. Deliver remote technical assistance and occasional on-site field support.
$90,000–$120,000 a year
Quick apply

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senior technical support jobs near calgary, ab

Senior Technical Support Manager – Agricultural Equipment(Deutz‑Fahr Dealer Network)

MRG Canada inc.
Calgary, AB

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Job details

Permanent | Full-time
$90,000–$120,000 a year

Qualifications

French
English
Leadership
Communication skills

Full job description

Senior Technical Support Manager – Agricultural Equipment(Deutz‑Fahr Dealer Network)

Location: Alberta (ideally Calgary area)
Territory: Western Canada (British Columbia, Alberta, Saskatchewan)
Employment Type: Full-time, Permanent
Company: MRG Canada

Company Overview

MRG Canada is the official Canadian importer of several agricultural equipment brands, including Deutz‑Fahr (Same Deutz‑Fahr – SDF).

We support a national dealer network by providing advanced technical support, structured warranty management, and strong product expertise, acting as the key technical link between dealers and the manufacturer.

As part of our continued growth in Western Canada, we are seeking a Senior Technical Support Manager – Deutz‑Fahr to serve as the primary technical reference for our dealer network and for the manufacturer.

Position Summary

The Senior Technical Support Manager – Deutz‑Fahr provides advanced diagnostic and technical support for Deutz‑Fahr tractors across BC, Alberta, and Saskatchewan.

This role acts as the main technical liaison between dealer technicians and managers, MRG Canada, and the manufacturer Same Deutz‑Fahr (SDF).

The position works closely with other MRG Canada Service Managers based in Ontario and Quebec to ensure consistent national technical practices, warranty processes, and manufacturer communication.

This role does not include direct people management and is focused on technical leadership rather than team supervision.

This position is NOT for you if:

You are looking for a shop-based or 100% hands-on technician role
You come primarily from large industrial plants, oil & gas, or power generation
You are seeking a director-level or corporate management position
You are not comfortable providing technical support by phone and remote diagnostics

✅ Profile that succeeds in this role:

Former senior technician or service manager ready to move beyond the shop
Strong diagnostic background with agricultural tractors or similar mobile equipment
Comfortable communicating with dealer technicians and service managers
Able to make technical decisions without physically seeing the machine
Enjoys being the technical reference rather than managing staff

What this role really looks like day-to-day:

70–80% remote technical support (phone, diagnostics, troubleshooting)
20–30% travel for dealer support, training, and complex field cases
Very limited hands-on wrench work
Strong focus on diagnostic analysis, communication, documentation, and follow‑up

Key Responsibilities

Provide advanced technical support to Deutz‑Fahr dealers
Diagnose complex mechanical, hydraulic, electrical, and electronic issues
Deliver remote technical assistance and occasional on-site field support
Perform root‑cause analysis and recommend long-term corrective actions
Manage and validate warranty claims
Coordinate and support recalls and technical campaigns
Act as the primary technical contact with Same Deutz‑Fahr (SDF)
Interpret, distribute, and explain technical service bulletins
Provide structured technical feedback to the manufacturer
Train and support dealer technicians
Support new product launches and technology introduction

Qualifications and Experience

Minimum 8 years of experience in agricultural or mobile heavy equipment service

(including time as a senior technician, technical specialist, or service support role)

Experience in an OEM, importer, or dealer technical support environment
Strong hands-on diagnostic experience with agricultural tractors or similar equipment
Solid knowledge of diesel engines, transmissions, hydraulics, and electronics
Ability to use OEM diagnostic tools and follow structured troubleshooting processes
Strong communication, organizational, and technical decision-making skills
Ability to work independently with a high level of accountability

Language Requirements

English: required (advanced technical level)
French: an asset

What We Offer

Competitive salary based on experience
Comprehensive benefits package
Company vehicle or travel allowance based on travel requirements
Strategic role with high autonomy and national impact

Job Types: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Experience:

Agricultur: 5 years (required)

Language:

English (preferred)

Willingness to travel:

25% (preferred)

Work Location: Hybrid remote in Calgary, AB

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senior technical support jobs in calgary, ab

Senior Technical Support Manager – Agricultural Equipment(Deutz‑Fahr Dealer Network)

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