Employment Opportunity: Orthopedic Medical Office Assistant - Supporting Dr. Ryan Martin MD FRCS(C)
Are you highly organized, detail-oriented, and passionate about delivering exceptional patient care?
Group23 is looking for a Orthopedic Medical Office Assistant to support Dr. Ryan Martin, MD FRCS(C) and the surgical team by coordinating patient care, managing health information, and ensuring a seamless experience from referral through to post-surgical follow-up, and beyond.
In this role, you’ll work closely with Dr. Martin, patients, and multidisciplinary healthcare teams across multiple systems to support high-quality surgical care and efficient clinic operations.
What We Offer
Join a purpose-driven organization committed to raising the standard of sports medicine in Alberta. At Group23, you will work alongside a collaborative, multidisciplinary team in an environment that values leadership, accountability, and continuous improvement
Some of our benefits:
Inspiring teammates and a value driven work environment
Opportunity to lead and support frontline clinic operations
Strong collaboration with clinical, administrative, and operational leaders
Competitive compensation and benefits package
Professional growth through leadership development and EOS®based operations
The chance to grab tickets to see your favourite teams in action
Position Summary
Working closely with Dr. Ryan Martin, MD FRCS(C) and the Surgical Department Lead, the Orthopedic Medical Office Assistant plays a key role in coordinating patient care, managing health information, and supporting clinical and surgical operations.
This role ensures accurate, timely, and confidential handling of health information while facilitating referrals, diagnostics, and bookings to support high-quality patient experiences and operational efficiency.
Duties and Responsibilities:
Patient Journey & Care Coordination
Support the patient journey from referral through to post-surgical follow-up and beyond, facilitating a safe and effective return to daily activities.
Act as the primary administrative liaison between patients, Dr. Martin’s practice, clinic staff, and external healthcare providers
Communicate clearly and empathetically with patients regarding appointments, diagnostics, and surgical timelines
Support intake, imaging requisitions, and patient preparation within clinic workflows
Surgical Scheduling & Coordination
Coordinate clinic appointments, surgical bookings, and follow-ups for Dr. Martin’s patient roster
Manage referrals and surgical waitlists in alignment with aCATS processes
Liaise with Alberta Health Services (AHS) and private surgical facilities
Adjust schedules based on provider, clinic, or operating room availability
Clinical Information Management
Manage patient health records including data entry, scanning, filing, and secure sharing
Process incoming documentation (faxes, reports, correspondence) and ensure accurate EMR integration
Maintain up-to-date patient records including referrals, requisitions, and clinical communication
Complete EMR tasks and workflows in a timely and accurate manner
System Flow & Issue Resolution
Identify and communicate workflow, documentation, or scheduling gaps that may impact patient care
Proactively address delays affecting surgical timelines and patient experience
Escalate complex or high-impact issues to the Surgical Department Lead as required
Operational & Administrative Support
Respond to patient inquiries via phone and email in a professional and timely manner
Support billing processes including Alberta Health submissions and third-party payors
Maintain clinic organization, supplies, and administrative systems
Contribute to process improvement through documentation and workflow updates
Knowledge, Skills, and Abilities (KSAs)
Knowledge
Healthcare privacy legislation and confidentiality requirements
OHS and Infection Prevention & Control (IPAC) standards
Surgical referral pathways and patient care coordination processes
Electronic medical record systems (Telus CHR, Accuro, Connect Care, Netcare, or similar)
Skills
Strong communication and interpersonal skills
High attention to detail in documentation, scheduling, and data entry
Strong organization and time management in a fast-paced clinical environment
Proficiency in Microsoft Office (Outlook, Teams, Word, Excel)
Ability to manage multiple priorities with accuracy and professionalism
Abilities
Deliver compassionate, patient-centered service
Maintain confidentiality and professionalism at all times
Adapt quickly to changing schedules and priorities
Work independently while contributing to a collaborative team
Apply solutions-based thinking to improve workflows and systems
Qualifications
Certificate or Diploma in Medical Office Assistant, Medical Administration, Health Information Management, or related field
3–5 years of experience in a medical office environment (surgical experience preferred)
Experience supporting high-volume patient workflows
Experience with EMR systems (Telus CHR, Accuro, Connect Care, or similar)
Medical terminology training required
Police Information Check required upon hire
About Us
Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!
Group23 does not consider itself just another sports medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sports medicine at Group23 can and will be done better than anywhere else in the province.
Recruitment Process
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
