Calgary Ab Justice centre Jobs – 17 Openings This Week

Customer Service Rep & Office Service Support
Law Society of Alberta —Calgary, AB
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
3d
Network Analyst
Government of Alberta —Calgary, AB
- $83,258–$114,316 a year
- Monday to Friday
- Computer science
- Azure
- Computer Science
6d
Public Safety Investigator
Government of Alberta —Calgary, AB
- $76,613–$100,492 a year
- Monday to Friday
- CPR Certification
- Administrative experience
- Bachelor's
8d
Youth & Family Counsellor I / II
Wood's Homes —Calgary, AB
- Full-time
- CPR Certification
- First Aid Certification
- Psychology
Quick apply
Case Manager
Alexandra Comm Hlth Ctr —Calgary, AB
- $58,715–$65,228 a year
- Full-time
- Bachelor's
- First Aid Certification
- Driving
- Mileage reimbursement
- Dental care
Quick apply
1d
Receptionist/Intake
The Indigenous Justice Centre of Alberta —Calgary, AB
- $43,720–$45,995 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Dental care
- Paid time off
Quick apply
9d
Social Worker
Alexandra Comm Hlth Ctr —Calgary, AB
- $58,715–$65,228 a year
- Full-time
- Bachelor's
- First Aid Certification
- Driving
- Mileage reimbursement
- Dental care
Quick apply
3d
Indigenous Engagement & Reconciliation Specialist, Faculties of Law and Social Work
The University of Calgary —Calgary, AB
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director of Operations
Knox United Church —Calgary, AB
- $45,000–$50,000 a year
- Part-time
- Supervising experience
- Project management
- Budgeting
- Disability insurance
- Dental care
Quick apply
2d
Social and Community Service Worker - Canada Summer Job
The Mustard Seed Society —Calgary, AB
- $20 an hour
- Part-time
- Communication skills
Quick apply
7d
Social Worker III - Forensic Assessment Outpatient Service
Recovery Alberta —Calgary, AB
- $47.40–$62.97 an hour
- Temporary
- Master's degree
- Social Work
- Communication skills
1d
Security & Engagement Officer
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
Quick apply
Sessional Instructor(s), Biology
St. Mary's University —Calgary, AB
- Doctoral degree
- Laboratory experience
- Master's degree
- Store discount
- Paid time off
Quick apply
Occupational Therapist
Alexandra Comm Hlth Ctr —Calgary, AB
- $71,994–$83,987 a year
- Weekends as needed
- Bachelor's
- First Aid Certification
- Communication skills
- Mileage reimbursement
- Dental care
Quick apply
6d
Assistant or Associate Professor (Teaching), Faculty of Social Work
The University of Calgary —Calgary, AB
- Full-time
- Doctoral degree
- Research
- Master's degree
7d
LAA-26-30- Duty Counsel Lawyer- Calgary
Legal Aid Alberta —Calgary, AB
- $93,000–$160,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
Assistant or Associate Professor (Research and Teaching), Faculty of Social Work
The University of Calgary —Calgary, AB
- Full-time
- Doctoral degree
- Research
- Master's degree
7d

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Customer Service Rep & Office Service Support

Law Society of Alberta -
Calgary, AB

Apply Now

Job details

Permanent
3 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Filing
E-commerce
Administrative experience
Analysis skills
First Aid Certification
Data entry
SharePoint
Communication skills
Time management

Full job description

The Law Society of Alberta (Law Society) regulates the legal profession in the public interest.

In alignment with the Law Society’s vision, mission, and strategic plan, the Contact Centre provides support while handling inquiries internally & externally related to Law Society Members and Students-at-Law, Legal Professional Staff and the public.

When assigned to the Contact Centre, responsibilities as the Customer Service Representative (CSR) include providing information, guidance, and available resources to customers. The Contact Center works closely with all Law Society departments to support business processes and initiatives. The CSR uses sound judgment and knowledge of departmental processes and Law Society policies to determine the appropriateness of resolution or when to escalate contacts for further assistance.

The Office Services department provides a high standard of customer service to all Law Society business groups, departments, staff, and volunteers. It also interacts with and provides support and assistance to external clients such as lawyers, vendors, and service providers. The Office Services team works closely with the Corporate Services and Business Technology teams to deliver well-coordinated and cost-effective services to fully support the Law Society’s regulatory mission and protect public interest.

When assigned to Office Services, responsibilities as the Officer Services Technician include a multitude of tasks in the areas of business processes and office technologies. The Office Services Support will develop a sound understanding of the business processes and requirements of other Law Society departments in order to deliver superior customer service.

Success in this position requires excellent communication, analytical and judgement skills, organizational, and time management skills with strong attention to detail and ability to work both independently and as part of a team. A strong aptitude to provide exceptional customer service is essential. The work is performed in a standard office environment, and involves a combination of phone work, independent computer work, reception duties and performing office services tasks. While some assigned duties are sedentary, others involve standing; walking; bending and twisting; pushing and pulling of service carts; and occasional floor-to-waist lifting up to 50lbs.

Key Responsibilities

When assigned work as a part of the Contact Centre team you will:

Provide customer service support and resolution around key Law Society initiatives and programs as well as well as technical support for the Lawyer Portal.
Respond professionally to all inquiries.
Assess and triage incoming information according to established guidelines.
Make informed decisions about appropriate next steps relative to process and needs.
Demonstrate patience and knowledge, anticipate needs and manage expectations,
Support the overall functioning of the department and Contact Centre
Develop & maintain professional working relationships across multiple departments.
Support data stewardship practices.
Interact efficiently and effectively with key internal and external stakeholders.
Support change.
Provide customer service support and resolve customer concerns, including technical issues involving key transactions and initiatives.
Work directly with customers either by telephone or electronically and respond promptly and professionally to customer inquiries.
Reception duties
Properly escalate unresolved queries to the next level.
Evaluate the level of front-line support to be provided for key transactions and triage as appropriate.
Record details of inquiries, comments and complaints and keep records of actions taken.
Communicate and coordinate with Law Society staff, Managers and key internal and external stakeholders.
Follow up on customer interactions.
Collect and distribute email, mail, faxes and courier packages.
Apply accurate database management and support
Attend meetings as required.
Monitor email inboxes and respond to or follow-up on requests for information.
Provide support for online transactions.
Participate in continuous improvement initiatives. Identify, recommend, and implement process improvements related to the contact center function.
Remain interested in, and capable of, growing to meet changes and additional challenges that may be added to this position over time.
Operate office equipment such as photocopiers, voicemail messaging systems and computer scanning equipment.
Support the operation of video conference facilities.
Other tasks as assigned.

When assigned work as part of the Office Services team you will:

Maintain strong working relationships with internal customers.
Mitigate business technology issues.
Maintain functionality of office equipment.
Make informed decisions relative to process and needs.
Support the operation of video conference facilities.
Ensure all boardrooms and kitchens are stocked and prepared accordingly. This includes emptying recycling, garbage carts and bottle recycling
Apply accurate database management and support
Assist all departments in basic administration duties including photocopying/stocking materials, filing etc.
Plan, coordinate, and execute the maintenance of printer, photocopier, fax, secure shredding and mailroom equipment fleet.
Ensure incoming mail (including courier) and faxes are distributed to the relevant parties in an accurate and timely manner.
Coordinate with various departments the completion administrative activities and errands.
Act as backup for reception as required.
Other tasks as assigned.

Qualifications

Minimum two years of work experience in progressively more responsible customer service and/or administrative roles.
Experience in the legal profession considered an asset.
Strong written, verbal and listening communication skills.
Excellent interpersonal skills and customer service orientation.
Solid customer service, time management, organizational, and telephone skills.
Strong attention to detail and accuracy around data entry
Solid knowledge of relevant computer applications (Word, Outlook, Excel, etc). and web content management systems (SharePoint).
Standard First Aid Certificate (or agreement to take certification)
Self-starter, able to work independently with minimal supervision
Ability to work in a fast-paced environment and handle large volumes of information, both electronic and paper
Ability to meet deadlines under pressure, exercising solid judgement at all times
Experience in an e-commerce environment is considered an asset.
Demonstrate professionalism and respect at all times in accordance with a respectful workplace.
Able to work overtime as required.
An aptitude for explaining technology to users with diverse experience levels.
Adaptability and willing to take initiative.
Demonstrates a high level of stress tolerance.
Understand core Law Society Programs and how they interact with the Contact Centre (i.e.) professional liability indemnity & Continuing Professional Development (CPD) program.
Team player.
Experience with providing reception services.
Interested in and capable of growing to meet additional challenges that may be added to this position over time
Ability to bend, twist, push, pull and occasional floor-to-waist lifting of up to 50lbs.

About the Law Society of Alberta

The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.

We derive our authority from the Legal Profession Act (http://www.qp.alberta.ca/documents/Acts/l08.pdf)of Alberta and set out standards through a Code of Conduct (https://documents.lawsociety.ab.ca/wp-content/uploads/2017/01/14211909/Code.pdf) and the Rules of the Law Society of Alberta (https://documents.lawsociety.ab.ca/wp-content/uploads/2017/01/04144612/Rules.pdf).

While we do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.

Apply Now

Refine Your Search

justice centre jobs in calgary ab

Customer Service Rep & Office Service Support

Network Analyst

Public Safety Investigator

Youth & Family Counsellor I / II

Case Manager

Receptionist/Intake

Social Worker

Indigenous Engagement & Reconciliation Specialist, Faculties of Law and Social Work

Director of Operations

Social and Community Service Worker - Canada Summer Job

Social Worker III - Forensic Assessment Outpatient Service

Security & Engagement Officer

Sessional Instructor(s), Biology

Occupational Therapist

Assistant or Associate Professor (Teaching), Faculty of Social Work

LAA-26-30- Duty Counsel Lawyer- Calgary

Assistant or Associate Professor (Research and Teaching), Faculty of Social Work

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