HomeFree is looking for an Operations Scheduler to own the schedules for 40+ clients and the caregivers who serve them. You build the monthly schedules, keep coverage steady when things change, and advise Care Managers on how care teams are put together.
HomeFree is growing quickly. We’ve designed systems and processes that we’re extending and improving as our client base and caregiving teams grow. You’ll have room to improve how scheduling works and shape how HomeFree runs as it scales. This is a good fit for a self-motivated, proactive candidate who’s drawn to the idea of helping build a great company.
Compensation and Benefits
- $57,000 to $60,000 per year plus quarterly performance bonus, with room to grow based on performance and impact
- Health Spending Account (HSA)
- Generous vacation time
- Mostly remote work with flexibility in how you structure your day
- Clear paths to advance as the company grows
Schedule
- 40 hours per week
- Core weekday availability of roughly 8:00 AM to 4:00 PM MT, so you’re reachable for real-time scheduling needs
- You structure the rest of your hours in the way that works best for you
- Care runs days, evenings, overnights and weekends, so some flexibility outside core hours is needed
- You’re measured on outcomes, not hours logged
Location
- Based in Calgary
- Mostly remote, with occasional in-person work at HomeFree's offices
- Administrative role — no direct client care
What You'll Do
Schedule Management and Optimization
- Build and maintain monthly schedules for 40+ clients, filling shifts with as little disruption to existing care teams as possible
- Act as the primary administrator of HomeFree's operations platform and keep the scheduling data accurate
- Track caregiver utilization against targets and spread hours so no one is overloaded or underused
- Keep schedules compliant with Alberta regulations, client contracts and company policy
- Report on utilization, overtime, scheduling efficiency and how well the team holds to its schedule commitments
Care Team Construction and Workforce Management
- Propose caregivers for open shifts based on skills, availability, proximity, language, fit and the client's personal care needs
- Keep care teams consistent by limiting how often caregivers rotate on and off a client
- Collect and maintain caregiver availability, and hold caregivers to their commitments
- Spot caregivers at risk of being over-scheduled or burning out
Problem Solving and Contingency Planning
- Handle sick calls, new client intakes and other last-minute changes, reassigning shifts quickly so care continues
- Look ahead for conflicts and coverage gaps and plan for them before they land
- Manage holidays and other high-demand periods
Communication and Collaboration
- Be the first point of contact for caregivers on anything to do with their schedule
- Give Care Managers options and recommendations so they can decide on team changes and staffing
- Pass client issues and schedule changes to Care Managers, who handle client communication
- Work with Resourcing so hiring keeps pace with demand
Documentation and System Management
- Log client schedules, caregiver availability and scheduling communications accurately
- Work in HomeFree's operations platform, HubSpot and Google Sheets
What Success Looks Like
- Caregiver utilization. Utilization meets targets without concentrating hours or burnout risk in a small group of caregivers
- Care team stability. Caregiver rotation per client goes down over time
- Schedule compliance. Schedules meet Alberta regulations, client contracts and company policy
- Operational efficiency. The client base grows without a matching increase in scheduling hours, and preventable errors — double-bookings, availability conflicts, unqualified assignments, missed changes — stay near zero
You’re also expected to catch coverage gaps early, own scheduling problems through to resolution, escalate when you need to, and give Care Managers useful information about staffing risks before they become issues.
Requirements
- 1 to 5 years in a role involving logistics and coordination across teams in an organization
- Comfortable learning and working in software systems
Assets (not required)
- Experience in scheduling, operations coordination, workforce management, customer service, healthcare or caregiving
- Experience with scheduling software, CRM systems and productivity tools
- Experience in high-volume, fast-paced operations with frequent change and competing priorities
- Familiarity with compliance requirements in healthcare or home care
About You
You're a strong fit if you:
- Take a goal and figure out how to reach it, rather than waiting for step-by-step direction
- Are comfortable when things are still taking shape, and see a gap in a process as something to help build
- Stay organized when several scheduling problems land at once
- Communicate clearly and directly with caregivers, Care Managers and the rest of the team
- Treat caregivers fairly, respond quickly, and follow through on what you say you'll do
- Own a problem end to end, and know when to bring in a Care Manager
- Want to help build a company with a clear purpose, and see the company's growth as part of what makes the job worth doing
About HomeFree
HomeFree is a physician-led, premium homecare company built around a caregiver-centered philosophy. We build simple, reliable systems for scheduling, communication, and care planning, and our caregivers are supported by a dedicated Care Manager and an extended clinical network of registered nurses, licensed practical nurses, and specialists.
We’re an early-stage company in a period of fast growth. Our client base and our caregiving team are expanding, and the people who join us now will help shape how the company works as it scales.
Our work is guided by our core values:
- Human-Centeredness: We always prioritize people first
- Excellence: We hold ourselves to the highest standards in both care and conduct
- Ingenuity: We embrace creative problem-solving and new ways of improving the care experience
- Ownership: We take responsibility for our actions, communication, and follow-through
Why Work With HomeFree
- Real influence over how a growing company builds its operations
- A role where your decisions directly affect the quality of care clients receive and the working lives of caregivers
- Support from Care Managers and a clinical team of physicians
- Simple systems that keep administrative load low
- Room to advance as the company grows
- A culture that values excellence, ingenuity, ownership and human-centered problem solving
How to Apply
Send your resume and cover letter to [email protected]. Shortlisted candidates will be contacted for an interview with our recruitment team.
Pay: $57,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Extended health care
- Flexible schedule
- Paid time off
- Work from home
Work Location: Hybrid remote in Calgary, AB
