We’re hiring a Night Audit/Janitor to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote location accessed by water taxi from the town of Campbell River on Vancouver Island. This is a Seasonal position that works on site at the Resort in shift work rotations.
Sonora Resort is located on a remote island between Vancouver Island and the west coast of beautiful British Columbia. The resort is approximately 1 hour and 15 minutes by boat from the nearest town, Campbell River, and there are no additional amenities on Sonora Island. Our luxury resort operates seasonally from May 1 through October 15, and we are seeking applicants who can commit through to late October.
All staff are provided with private bedroom accommodations and meals on all working days. Each room is fully furnished and includes a TV, Wi-Fi, phone, and mini-fridge, with a bathroom shared between two rooms. Our dedicated staff facilities include a lounge with a big-screen TV, games area, exercise facility, and an outdoor space with a hot tub.
We are seeking a dependable, motivated, and adaptable individual to join our team in a unique hybrid role combining Night Janitor and Night Auditor responsibilities. This position follows a two-week on, one-week off rotation. This role follows a rotating schedule:
- Week 1: Night Janitor 8-hour Shift (9:00 PM – 5:30 AM)
- Week 2: Night Auditor 10-hour Shift (9:00 PM – 7:00 AM)
During your two working weeks, you will reside on the island. At the end of your rotation, staff transportation is provided to Campbell River. Employees are required to leave the island during their week off and arrange their own accommodations and travel during that time. Extended rotations may occasionally be required during high occupancy periods.
Qualifications
- Must be dependable and self-motivated
- Strong computer literacy
- Experience with property management systems (Opera Cloud is an asset)
- Basic understanding of accounting and fiscal procedures
- Previous guest service experience
- Operate small electric resort vehicles
- Applicants must be legally eligible to work in Canada
- First Aid & AED certificates are an asset.
The Night Auditor shift involves working a 10-hour overnight shift from 9:00PM to 7:00AM and is responsible for reconciling daily financial transactions while ensuring the safety, security, and overall care of the resort and its guests overnight.
Night Audit Administrative Responsibilities
- Reconcile receipts, balance cash and credit card transactions nightly
- Close and balance property management system modules.
- Investigate and resolve out-of-balance situations; notify Operations Manager as required
- Data entry (guest profiles, fishing licenses, etc.)
- Issue nightly occupancy manifest to management.
- Complete night security report.
Night Audit Security & Janitorial
- Lock and secure resort buildings
- Answer hourly security calls.
- Conduct routine patrols of guest, public, staff, and peripheral areas (including wildlife monitoring)
- Monitor resort cameras.
- Monitor noise levels in staff areas.
- Identify and report maintenance or safety concerns
- Perform light janitorial tasks as required
- Assist with minor event or dining room setup
- Reopen buildings in preparation for the next business day
Night Audit Guest Care
- Answer main phone line and assist with guest inquiries
- Create and deliver keycards
- Ensure wake up calls are booked where required.
- Be ready for guests at any time during shift – handle enquiries or complaints calmly and effectively.
- Working with Health & Safety officer on any medical related issues.
- Informing Operations Manager of any unusual guest activity, requests or complaints.
- Serve as a professional and welcoming front-line representative of the resort
The Night Janitor position involves working an 8-hour overnight shift from 9:00PM to 5:30AM and supports the cleanliness and presentation of the resort’s public spaces, working independently throughout the overnight shift while coordinating with the Night Auditor.
Night Janitor Job Duties
- Deep clean all common areas to ensure the highest level of hygiene and sanitation is met.
- Deep clean all common areas to maintain exceptional hygiene standards
- Clean dining lodge floors, spa areas, and public washrooms
- Sweep, scrub, vacuum, and mop floors throughout the resort
- Manage garbage and recycling in accordance with environmental initiatives
- Provide laundry services including sorting, folding, and pressing linens
- Respond promptly to guest requests (cots, cribs, extra towels, etc.)
Compensation & Perks
- Hourly Wage: $22.50/hour while working as a Night Audit, and $21.00/hour while working as a Night Janitor.
- Participation in shared guest gratuities
- Overtime paid at time-and-a-half after 8.5 hours per day or 40 hours per week
- Staff water taxi transportation to and from Campbell River at the start and end of each rotation
- Opportunity to save money while living in a remote setting
While the season can be demanding, this role offers a rare opportunity to live and work in a truly unique island environment. We are looking for flexible, hardworking individuals who thrive in independent overnight roles and are excited to spend a season in an extraordinary setting.
Thank you,
Sonora Resort Team
