canada desktop support technician Jobs – 312 Openings This Week

Level 3 Technician - Service Desk and Projects
Infinity Network Solutions —Owen Sound, ON
- $33.66–$40.87 an hour
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Software troubleshooting
- Dental care
- Tuition reimbursement
Quick apply
2d
IT Service Technician
Drewlo Holdings —London, ON
- $24–$30 an hour
- Full-time
- Heavy lifting
- Travel
- Computer networking
- Dental care
- Life insurance
Quick apply
IT Support Technician L2
Tangerine Technology —Parksville, BC
- $85,000–$95,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Travel
- Disability insurance
- Dental care
Quick apply
IT Support Technician L2
MSP OPERATIONAL CORP —London, ON
- $65,000–$75,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
Desktop Support Technician
Robert Half —Prince George, BC
- $25–$28 an hour
- Temporary
- Customer service
- Computer networking
- Communication skills
Quick apply
6d
Technician L1
MSP OPERATIONAL CORP —Edmonton, AB
- $45,000–$60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Technician
ARES Staffing Solutions —Barrie, ON
- Weekends as needed
- Customer service
- POS
- Communication skills
Quick apply
13h
Senior Client Services IT Technician
Robert Half —Calgary, AB
- $70,000–$80,000 a year
- Customer service
- Windows
- In-person
Quick apply
Senior Client Services IT Technician
Robert Half —Edmonton, AB
- $70,000–$80,000 a year
- Windows
- Computer networking
- In-person
Quick apply
IT Administrative Assistant/ Field Technician
Real Fruit Bubble Tea Inc. —Markham, ON
- From $20 an hour
- Weekends as needed
- Customer service
- Travel
- IT
- Dental care
- Vision care
Quick apply
14d
IT Helpdesk Technician
O-Netrix Solutions Inc. —Williams Lake, BC
- From $25 an hour
- Full-time
- Customer service
- English
- In-person
- Store discount
- Mileage reimbursement
Quick apply
IT Generalist / Field Service Technician
Confidential —St. John's, NL
- Weekends as needed
- Software troubleshooting
- Analysis skills
- Travel
- Dental care
Quick apply
Bilingual Service Desk Technician
CQ Search Group Ltd. —Ottawa, ON
- $33–$37 an hour
- Contract
- Bilingual
- Bachelor's
- Computer networking
Quick apply
5d
Customer Service/Tech Support Rep - Software (On-Site)
Concentrix —Belleville, ON
- $19.35 an hour
- Immediate opening
- Customer service
- In-person
- Dental care
- Paid time off
TECHNICIEN INFORMATIQUE N2-3 - IT TECHNICIAN LEVEL 2–3
Transport-Bourassa —Saint-Jean-sur-Richelieu, QC
- Full-time
- Computer Science
- English
- Windows
- Dental care
- Paid sick leave
Quick apply
Field Service Technician - IT Field
YEG MEDIA INC —Winnipeg, MB
- $55,000–$65,000 a year
- Temporary
- Driving
- Hand tools
- Communication skills
Quick apply
IT Technician
Kelly —Duncan, BC
- $26–$28 an hour
- Part-time
- Customer service
- No university degree
- Travel
- Mileage reimbursement
Quick apply
1d
IT Technician
SMRT Computer Solutions —Powassan, ON
- $20–$25 an hour
- Part-time
- Customer service
- English
- Windows
- Paid time off
- Flexible schedule
Quick apply
1d
Level 2 IT Services Technician
ABM Integrated Solutions —Calgary, AB
- From $60,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Mileage reimbursement
- Disability insurance
Quick apply
Help Desk Technician III
Camis —Guelph, ON
- $50,000–$58,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Dental care
Quick apply

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desktop support technician jobs near canada

Level 3 Technician - Service Desk and Projects

Infinity Network Solutions -
Owen Sound, ON

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Job details

Full-time
$33.66–$40.87 an hour
2 days ago

Qualifications

ConnectWise
Microsoft Access
Azure
Operating systems
Incident management
Software troubleshooting
Customer service
LAN
Windows
Technical support
Microsoft Office
Network infrastructure
Bash (Unix shell)
Firewall
IDS
Computer networking
MacOS
Linux
Cybersecurity
Communication skills
Python
PowerShell
VPN

Full job description

Job Overview
Infinity Network Solutions is seeking a skilled and dedicated Level 3 Technician to join our Service Desk and Projects team. This role involves providing advanced technical support, managing complex IT issues, and supporting project implementations across diverse environments. The ideal candidate will possess strong troubleshooting skills, a deep understanding of operating systems and network infrastructure, and excellent communication abilities to deliver exceptional customer service. This position offers an opportunity to work in a dynamic environment where technical expertise and problem-solving are highly valued.

Responsibilities

Provide advanced technical support for desktop, hardware, software, and network issues across Windows, macOS, Linux, and other operating systems.
Troubleshoot and resolve complex problems related to computer hardware, operating systems, software applications, and network connectivity.
Manage and resolve incidents using ConnectWise PSA with a focus on timely resolution and customer satisfaction.
Support VPN configurations, firewall settings, LAN connectivity, and other network-related concerns.
Assist with software troubleshooting including Microsoft Office suite and specialized enterprise applications.
Support Service Desk operations by prioritizing tickets, escalating issues when necessary, and ensuring effective communication with end-users.
Collaborate on IT projects involving system upgrades, migrations, or new deployments to ensure smooth implementation.
Maintain documentation of technical procedures and solutions for future reference.
Monitor system performance and security to proactively identify potential issues.
Participate in on-call activities as a Tier 2 resource on a rotating basis.

Skills

Strong knowledge of operating systems including Windows, macOS, and Linux.
Experience with computer networking concepts such as LAN/WAN configurations, firewalls, VPNs, and network troubleshooting.
Proficiency with ConnectWise PSA for Incident Management preferred.
Expertise in hardware troubleshooting including desktops, laptops, peripherals, and servers.
Familiarity with software troubleshooting across various platforms including Microsoft Office applications.
Ability to support remote access solutions and virtual private networks (VPN).
Knowledge of security protocols such as firewall management and basic cybersecurity practices.
Excellent communication skills for effective customer service and technical support delivery.
Experience working in Service Desk and/or Project Management environments providing desktop support and IT assistance. This role is ideal for a technically proficient professional committed to delivering high-quality IT support while contributing to ongoing projects within a collaborative team environment
Advanced Troubleshooting and Escalation:
Resolve complex technical issues escalated from L1 and L2 technicians, including (but not limited to) server, networking, and application problems.
Perform root cause analysis on Major Incidents and document remediations.
Coordinate with external vendors/partners to remediate issues.
Infrastructure Design and Maintenance:
Assist in the design, implementation, and optimization of IT infrastructure, including servers, networks, and storage systems.
Manage virtualized environments (Hyper-V, Azure) to ensure system stability/performance.
Oversee configuration and maintenance of advanced network devices, including firewalls, routers, switches, and access points.
Security and Compliance:
Implement/troubleshoot IT security measures such as firewalls, intrusion detection systems, and endpoint protection solutions.
Ensure compliance with industry standards and client-specific requirements for data protection and security.
Conduct regular security audits and provide recommendations to maximize client security.
Automation and Scripting:
Develop scripts and/or workflows to automate tasks and improve efficiency.
Employ tools and programming languages including PowerShell, Python, and Bash for administration.
Client Advisory and Strategic Support:
Function as “Primary Technician” to assist in planning and implementing client infrastructure upgrades, migrations, and new technology deployments as well as act as a trusted technical advisor for clients; providing recommendations for IT improvements and scalability.
Participate in client reviews to align system performance with IT strategies and business goals.
Conduct routine audits of client systems related to users, security, licensing to assist in capacity planning, prioritization, and reporting.
Prepare detailed documentation and reports on system health, project status, and recommendations.
Knowledge Sharing and Team Collaboration:
Provide mentorship and training to L1 and L2 Technicians to enhance team capabilities and build team cohesiveness.
Document advanced Knowledgebase procedures, configurations, and solutions.
Collaborate with internal teams to develop/refine IT processes and best practices.
Monitoring and Optimization:
Utilize Remote Monitoring and Management (RMM) tools to oversee client systems and proactively address potential issues.
Optimize system performance and implement preventive measures to reduce downtime.
Continuing Education:
Maintain current certifications and obtain new certifications to supplement skills.

Pay: $33.66-$40.87 per hour

Benefits:

Casual dress
Dental care
On-site parking
Tuition reimbursement

Work Location: Hybrid remote in Owen Sound, ON N4K 1X8

Quick apply

Refine Your Search

desktop support technician jobs in canada

Level 3 Technician - Service Desk and Projects

IT Service Technician

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IT Support Technician L2

Desktop Support Technician

Technician L1

IT Technician

Senior Client Services IT Technician

Senior Client Services IT Technician

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IT Helpdesk Technician

IT Generalist / Field Service Technician

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Customer Service/Tech Support Rep - Software (On-Site)

TECHNICIEN INFORMATIQUE N2-3 - IT TECHNICIAN LEVEL 2–3

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IT Technician

Level 2 IT Services Technician

Help Desk Technician III

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