THE COMPANY:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio
ACTIVITIES:
The duties and responsibilities for the Assistant Housekeeping Manager include, but are not limited to the following:
· Create 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
· Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house. Oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
· Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
· Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
· Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
· Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
· Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
· Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
· Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
· Follows company policies and procedures and is able to effectively communicate them to subordinates.
· Conducts training regarding safety, security, department procedures and service guidelines.
· Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
· Other duties as assigned by Executive Housekeeper and General Manager.
COMPETENCIES WE ARE SEEKING:
· Minimum 2 years’ experience as a Housekeeping Supervisor
· Proficiency with computers
· A team member with a positive attitude and a proven track record in results.
· Superior time management, organizational, problem resolution, and communication skills
· Strong leadership, supervisory and decision-making skills
· Strong commitment to quality & guest service orientation
· Must be efficient. Ability to multitask in a fast-paced environment and maintain a high-level attention to detail. Self-motivated and able to manage people and processes.
· Must have strong customer support orientation (for internal/external customers) and demonstrate professional demeanor at all times
Preferred
-
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
-
Leader: Inspires teammates to follow them
-
Functional Expert: Considered a thought leader on a subject
-
Thought Provoking: Capable of making others think deeply on a subject
-
Enthusiastic: Shows intense and eager enjoyment and interest
Preferred
-
Financial: Inspired to perform well by monetary reimbursement
-
Goal Completion: Inspired to perform well by the completion of tasks
-
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
