columbus remote hotel customer service Jobs – 2 Openings This Week

Bilingual Claims & Accommodation Coordinator - Remote
Beyond Bilingual Inc. —Ontario
- Up to $56,000 a year
- Overtime
- Remote
- Bilingual
- Hospitality
- Customer service
- Dental care
- Vision care
Quick apply
1d
REMOTE - Trilingual (French, English and Arabic) Lifestyle Manager
Beyond Bilingual Inc. —Canada
- $49,000–$54,500 a year
- Full-time
- Hybrid work
- Bilingual
- Hospitality
- Customer service
- Tuition reimbursement
- Paid time off
Quick apply

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Remote Bilingual Travel Customer Service Representative
Aspire Lifestyles Americas, Inc. —Scarborough, ON
Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits.
$24–$26 an hour
Quick apply
20h
Bilingual Claims & Accommodation Coordinator - Remote
Beyond Bilingual Inc. —Ontario
SureBucks internal rewards program for eligible non-management Operations and Finance team members. Banking discounts through BMO Bank at Work, including waived…
Up to $56,000 a year
Quick apply
1d

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Bilingual Claims & Accommodation Coordinator - Remote

Beyond Bilingual Inc.
Ontario

Quick apply

Job details

Permanent | Full-time
Up to $56,000 a year
1 day ago

Qualifications

Bilingual
French
Hospitality
Customer service
English
Microsoft Office
Communication skills
Property management

Full job description

Bilingual Claims & Accommodation Coordinator – REMOTE
Full-Time, Permanent

Location: Remote - Anywhere in Canada
Remote candidates must be available to travel to Calgary, Alberta for one week of paid company training.
Hours: Monday to Friday, 8:00 AM – 4:30 PM
Salary: Up to $56,000

Language Requirement: Fluent in English and French, written and verbal.

Position Overview

As the Bilingual Claims & Accommodation Coordinator, you will play a key role in moving insurance claims forward while sourcing and coordinating temporary accommodation solutions for policyholders displaced by property insurance claims.

The ideal candidate is highly organized, solution-oriented, bilingual in English and French, comfortable managing multiple priorities, and able to balance compassionate customer service with the urgency required in a fast-paced claims environment.

Perks

Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, wellness support, and life coverage.
Vacation: 10 days, with flexibility up to 15 days.
On-call and overtime: approximately 1 in 8 weeks, with a few hours of work paid at 1.5 times the regular rate.
Positive team culture and company environment described as a happy family.
BBQs, staff parties, and summer and winter events in Calgary following Town Halls, with partners welcome at the winter celebration.
Exclusive dry-cleaning discounts through a sister company.
Banking discounts through BMO Bank at Work, including waived fees, credit benefits, mortgage discounts, and more.
SureBucks internal rewards program for eligible non-management Operations and Finance team members.
IATA Discount Card providing global hotel savings with exclusive rates at major hotel chains worldwide.

Key Responsibilities

Manage new claims from intake through completion, including gathering requirements, entering information into the CRM, and keeping files moving forward.
Support policyholders throughout the temporary housing process with professionalism, empathy, and clear communication.
Source and coordinate suitable accommodation options based on client needs, urgency, location, and available inventory.
Communicate with policyholders, adjusters, landlords, suppliers, property managers, and internal teams to resolve issues and move claims forward.
Prepare and coordinate documentation such as leases, contracts, payment authorizations, and claim-related paperwork.
Monitor claim details, billing information, and documentation to ensure accuracy and timely follow-up.
Manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.
Adapt to changing requirements, repair timelines, and urgent client needs.

Experience & Requirements

Fluently bilingual in English and French, both written and verbal.
Previous experience in customer service, hospitality, real estate, insurance, travel, property management, or a related service-based role is an asset.
1 to 2 years of experience in customer service or a service-based industry such as hospitality, real estate, travel and tourism, insurance, claims support, or property management is highly preferred.
Strong organizational, multitasking, and problem-solving skills.
Comfortable communicating with multiple stakeholders, including clients, vendors, adjusters, landlords, and internal teams.
Ability to remain calm, professional, and solution-focused in urgent or sensitive situations.
Strong attention to detail with the ability to maintain accurate records and documentation.
Proficiency with Microsoft Office and the ability to quickly learn CRM or internal systems.

Core Competencies

Customer-focused and empathetic
Highly organized and detail-oriented
Strong written and verbal communicator
Solution-driven and proactive
Comfortable working under pressure
Adaptable in a fast-changing environment

Collaborative and professional

Work Location: Remote

Quick apply

Refine Your Search

remote hotel customer service jobs in columbus

Bilingual Claims & Accommodation Coordinator - Remote

REMOTE - Trilingual (French, English and Arabic) Lifestyle Manager

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