columbus service delivery manager Jobs – 28 Openings This Week

Manager, IT Service Desk
Ontario Power Generation —Oshawa, ON
- $111,000–$161,000 a year
- Full-time
- Computer Science
- Bachelor's
- Continuous improvement
13d
General Manager Transit, GTA and Central Ontario
Voyago —Ajax, ON
- $90,000–$120,000 a year
- Immediate opening
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
Project & Control Engineer/Officer
Ontario Power Generation —Oshawa, ON
- $1,704.68–$2,924.93 a week
- Contract
- Hybrid work
- Microsoft Excel
- Engineering
- Finance
Program Manager, Development
Safran Landing Systems Canada Inc. —Ajax, ON
- $90,500–$113,000 a year
- Full-time
- PMP
- Customer service
- Engineering
Quick apply
Housing Administrator
Pro Edge Management Inc. —Oshawa, ON
- From $42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
5d
Software Application Manager
Swegon North America —Ajax, ON
- $120,000–$132,000 a year
- Hybrid work
- Computer Science
- DevOps
- ERP systems
Quick apply
Manager, Program Management
360insights —Whitby, ON
- $75,000–$85,000 a year
- Full-time
- Remote
- Microsoft Excel
- Presentation skills
- Team management
Quick apply
10d
Manager, Talent Acquisition
Ontario Tech University —Oshawa, ON
- $104,500–$130,900 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's
- No university degree
14d
Human Resources Manager: 16-Month Contract Maternity Leave Coverage
Deighton Associates Ltd. —Whitby, ON
- $95,000–$115,000 a year
- Management
- Human resources
- Recruiting
5d
Training Superintendent
Kiewit Corporation —Darlington, ON
- $120,000–$140,000 a year
- Overtime
- Project management
- Organizational skills
- Welding
- Dental care
- Paid time off
Strategy Management Consultant
Lakeridge Health —Whitby, ON
- $47.38–$64.61 an hour
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Series Training Coordinator Series Training Coordinator Construction Pickering, ON, CA May 21, 2026
Aecon Group —Pickering, ON
- $60,000–$75,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Project Manager - Tooling
AtkinsRéalis —Pickering, ON
- Full-time
- Hybrid work
9d
Automotive In-Dealership Trainer (Central Region)
Durham College —Whitby, ON
- $87,240–$109,049 a year
- Full-time
- Bilingual
- Sales
- English
New Nuclear Development Director - Türkiye
AtkinsRéalis —Pickering, ON
- Full-time
- Hybrid work
- Management
- PMP
- Engineering
Technical After Sales Trainer (f/m/d)
Volkswagen —Ajax, ON
- Full-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Administrative experience
- Dental care
- Tuition reimbursement

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Manager, IT Service Desk
Ontario Power Generation —Oshawa, ON
Education Level: Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or…
$111,000–$161,000 a year
13d

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Manager, IT Service Desk

Ontario Power Generation -
Oshawa, ON

Apply Now

Job details

Full-time
$111,000–$161,000 a year
13 days ago

Qualifications

Computer Science
Post-secondary education
Bachelor's
Continuous improvement
College diploma
Leadership

Full job description

Location: Oshawa, ON, CA, L1H 8W8

Req ID: 56812

Status: Permanent Full Time

Working Conditions: On-site

Education Level: Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or university degree).

Base Location: Oshawa, ON

Shift: Days

Travel: 10%

Deadline to Apply: June 4 , 2026

Salary Range: $111,000.00 - $161,000.00 Per Year

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on - and off - the job.

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Manager, IT Service Desk.

Reporting to the Senior Manager IT Services, this position is responsible to lead and continuously improve Service Desk operations and ITSM capabilities by managing resources, SLAs, performance metrics, process governance, automation, and customer satisfaction to deliver consistent, high-quality service outcomes.

KEY ACCOUNTABILITIES

Manage day-to-day Service Desk operations and assigned resources to ensure timely, effective issue resolution aligned to SLAs and OPG objectives.
Lead Service Desk strategy and continuous initiatives, overseeing escalations and service impact communications.
Own Service Desk performance management, reporting, and productivity targets to ensure consistent service delivery.
Analyze service analytics, trends, patterns, and customer satisfaction metrics to improve existing channels and develop new service channels.
Ensure Service Desk processes are fully documented, consistently followed, regularly audited, and continuously improved.
Identify and implement automation opportunities to streamline repeatable tasks and improve operational efficiency.
Responsible for client satisfaction by reviewing post-ticket survey feedback, addressing concerns, and driving corrective actions.
Develop and execute an ITSM/Service Desk roadmap, including process/tool improvements and integration with CMDB, Discovery, Asset Management, and HR onboarding/offboarding.

QUALIFICATIONS

Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or university degree).
Minimum 8 years of progressive experience in an IT Service Desk / ITSM environment, including at least 3–5 years in a leadership role (e.g., Service Desk Lead/Manager) with accountability for operations, SLAs, escalations, performance reporting, and continuous improvement/automation.
Demonstrated experience leading Service Desk operations, including resource management, ticket flow oversight, and meeting SLA/OLA targets.
Strong knowledge of ITSM best practices (e.g., Incident, Request, Problem, Change, Knowledge) and experience improving and governing service processes.
Proven ability to use service analytics (KPIs, trends, CSAT) to drive performance improvements, reporting, and strategic decision-making.
Hands-on experience with Service Desk/ITSM tools and automation capabilities (workflows, self-service, integrations) to streamline repeatable tasks.
Solid understanding of CMDB, Discovery, and Asset Management concepts and their dependencies within an ITSM environment.
Experience coordinating cross-functional integrations and operational workflows, such as HR onboarding/offboarding, and managing escalations and stakeholder communications.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact [email protected]

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

Please submit your application online at https://jobs.opg.com/. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

#LI-Onsite

Please note: All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.

Apply Now

Refine Your Search

service delivery manager jobs in columbus

Manager, IT Service Desk

General Manager Transit, GTA and Central Ontario

Project & Control Engineer/Officer

Program Manager, Development

Housing Administrator

Software Application Manager

Manager, Program Management

Manager, Talent Acquisition

Human Resources Manager: 16-Month Contract Maternity Leave Coverage

Training Superintendent

Strategy Management Consultant

Series Training Coordinator Series Training Coordinator Construction Pickering, ON, CA May 21, 2026

Project Manager - Tooling

Automotive In-Dealership Trainer (Central Region)

New Nuclear Development Director - Türkiye

Technical After Sales Trainer (f/m/d)

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