General Manager, Rogers Business Sales & Operations
Kinetic Wireless is a premium, authorized dealer for Rogers Communications in British Columbia, with over 20 plus years in the telecom industry and a Rogers partnership since 1999.We are seeking a hands-on and sales-driven General Manager, Rogers Business Sales & Operations to lead and grow our Rogers Business sales channel.
This is a senior sales leadership role responsible for leading an existing business sales team in British Columbia, along with a large remote contractor footprint in Ontario. The role will focus on driving sales growth, improving team performance, strengthening pipeline discipline, building better sales processes, and bringing a fresh set of eyes to an established but growing business sales operation.
Our B2B channel includes wireless, wireline, Rogers Business products, fleet solutions, internet, fibre, and related business solutions. The successful candidate must be able to understand a broad telecom sales environment, coach sales leaders and representatives, support larger opportunities, build strong relationships, and create a more consistent sales operating rhythm across regions and teams.
This role is not for someone who only wants to review reports or manage from a distance. We are looking for someone who can be strategic, but also hands-on. The right person will be involved in sales activity, team coaching, pipeline reviews, partner relationships, customer opportunities, and day-to-day execution.
The ideal candidate is a strong people leader, sales operator, relationship builder, and business developer. They can motivate teams, improve process, build trust with partners and customers, and drive results across both local and remote sales teams.
- Lead the Rogers Business Sales channel across British Columbia and Ontario remote contractor teams
- Drive sales growth across wireless, wireline, Rogers Business products, fleet, internet, fibre, and related business solutions
- Work closely with sales leads, account executives, business sales representatives, contractors, and support teams to improve performance
- Improve pipeline discipline, sales activity, lead generation, follow-up, proposals, closing, and account growth
- Coach sales leaders and representatives to improve customer conversations, productivity, conversion rates, and business outcomes
- Review sales KPIs, pipeline activity, forecasting, conversion rates, revenue trends, and customer acquisition performance
- Bring a fresh perspective to the current sales structure, processes, reporting, territory coverage, and team accountability
- Support larger business opportunities, strategic customer relationships, and important partner discussions where required
- Strengthen recruiting, onboarding, training, coaching, retention, and performance management for business sales roles
- Build a stronger sales operating rhythm across prospecting, pipeline reviews, sales meetings, account planning, and performance follow-up
- Maintain strong working relationships with Rogers Business and other key partners
- Support execution of Rogers Business programs, campaigns, product launches, and growth initiatives
- Ensure accurate customer communication, ethical selling, promotional accuracy, contract clarity, privacy compliance, and responsible business practices
- Work closely with Retail, Finance, HR, Training, Compliance, Operations, and Executive Leadership to align priorities and support growth
- Provide senior leadership with clear reporting, insights, forecasts, and recommendations to improve sales results
- 5+ years of senior leadership experience in B2B sales, telecom sales, wireless business sales, Rogers Business, field sales, business development, or a related sales-driven industry
- Proven experience leading sales teams, account executives, business development representatives, contractors, or remote sales teams
- Strong understanding of pipeline management, prospecting, lead generation, account acquisition, sales coaching, and performance management
- Experience managing both local and remote teams is considered a strong asset
- Ability to motivate sales teams, build relationships, and drive performance across different regions
- Strong sales instincts with the ability to support larger opportunities and coach teams through complex customer conversations
- Comfortable using CRM data, pipeline reports, sales activity, forecasts, and customer feedback to manage performance
- Strong communication, presentation, relationship-building, and people leadership skills
- Ability to bring structure, accountability, and consistency to an existing sales channel
- Experience improving sales processes, reporting, forecasting, and team operating rhythm
- Strong understanding of customer experience, ethical selling, contract clarity, and business risk
- Telecom, wireless, wireline, Rogers Business, fleet, fibre, internet, or related business solutions experience is strongly preferred
- Post-secondary education in business, sales, marketing, operations, or a related field is an asset, but hands-on B2B sales leadership experience will be valued heavily
In this role, success means stronger sales growth, better team performance, improved pipeline discipline, and a more scalable B2B sales channel.
- Improved B2B sales performance, revenue growth, and business customer acquisition
- Stronger pipeline visibility, forecasting, and sales activity discipline
- Better coordination between BC leadership, Ontario remote contractors, Rogers Business, and internal teams
- Improved coaching rhythm and accountability across the business sales channel
- Better consistency in prospecting, follow-up, proposals, closing, and account management
- Stronger recruiting, onboarding, retention, and sales development processes
- Improved reporting discipline and visibility into business sales performance
- Stronger execution of Rogers Business programs, campaigns, and product initiatives
- A stronger sales leadership bench capable of supporting continued growth
This role requires regular interaction with sales leaders, business sales representatives, contractors, customers, internal teams, and Rogers Business stakeholders. Travel may be required for customer meetings, sales coaching, business reviews, field activity, and regional growth initiatives.
The successful candidate must be comfortable balancing office-based leadership, remote team management, field sales support, customer engagement, stakeholder meetings, performance reviews, and hands-on coaching.
Base salary range: $185,000 to $215,000 per year
This role also includes eligibility for performance bonuses and a car allowance.
The final compensation package will depend on experience, leadership capability, B2B sales background, wireless or telecom experience, and overall fit for the role.
