Dundas, On Dispatcher Jobs – 27 Openings This Week

Dispatcher / Customer Service Coordinator
Lancaster Group Inc —Hamilton, ON
- $50,000–$58,000 a year
- Full-time
- Customer service
- Administrative experience
- Plumbing
- Dental care
- Paid time off
Quick apply
Transportation Safety & Compliance Coordinator
Confidential —Puslinch, ON
- Up to $70,000 a year
- Full-time
- Microsoft Office
- First Aid Certification
- Organizational skills
- Dental care
- Paid time off
Quick apply
1d
US Short Haul Logistics Coordinator
Ippolito Group —Burlington, ON
- Weekends as needed
- Customer service
- High school diploma or GED
- In-person
Quick apply
4d
Cross Border Truck Dispatcher
Star Van Systems —Stoney Creek, ON
- $60,000–$100,000 a year
- Full-time
- Analysis skills
- Data entry
- Organizational skills
Quick apply
DISPATCHER
Grand Rapids Steel —Hamilton, ON
- $23–$26 an hour
- Full-time
- Analysis skills
- Data entry
- Computer skills
Quick apply
4d
Dispatcher
WTMVII CLEANING TECHNOLOGIES CANADA —Burlington, ON
- $24–$26 an hour
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Operations Supervisor / Senior Dispatcher
Transport Sales and Service —Caledonia, ON
- $65,000–$85,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Dental care
- Paid time off
Quick apply
7d
Dispatcher/Logistics Coordinator - Flat Division
Joseph Transportation Group —Hamilton, ON
- $50,000–$60,000 a year
- Overtime
- High school diploma or GED
- In-person
- Dental care
Quick apply
Tracing Coordinator
Traffic Tech Inc. —Hamilton, ON
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Disability insurance
- Dental care
Quick apply
1d
Dispatcher
Seaboard Transport Group —Hamilton, ON
- Full-time
- Microsoft Office
- No university degree
- Organizational skills
- Dental care
Quick apply
7d
Driver Manager
Paddock Transport International —Stoney Creek, ON
- Microsoft Excel
- Microsoft Office
- Bachelor's
Quick apply
Traffic Coordinator Marine
Mckeil Marine Limited —Burlington, ON
- Immediate opening
- CRM software
- Microsoft Excel
- Customer service
Quick apply
Auto Parts Store Shipper/Receiver/Dispatcher
Auto Parts Centres (APC) —Hamilton, ON
- From $19 an hour
- Full-time
- Microsoft Outlook
- Heavy lifting
- Sales
- Profit sharing
- Disability insurance
Quick apply
Logistics Coordinator
GFL Environmental —Hamilton, ON
- Travel
- Business
- Communication skills
Schedule Coordinator
Konecranes —Burlington, ON
- $60,000–$70,000 a year
- Full-time
- Bachelor's
- Communication skills
- Designated paid holidays
- Disability insurance
Quick apply
8d
Dispatch Operator
Gavro Freight —Stoney Creek, ON
- Weekends as needed
- Data entry
- Typing
- Phone etiquette
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Burlington, ON
- Customer service
- Windows
- Communication skills
Flight Dispatcher
Cargojet Airways Ltd. —Hamilton, ON
- Overtime
- Analysis skills
- Communication skills
- Time management
Quick apply
Truck Yard Associate Ref#4339
Cargojet Airways Ltd. —Hamilton, ON
- Overtime
- Microsoft Office
- High school diploma or GED
- Communication skills
Quick apply
Night Dispatcher
Canuck Express —Burlington, ON
- $20–$24 an hour
- Full-time
- Microsoft Office
Quick apply
14h

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Dispatcher / Customer Service Coordinator

Lancaster Group Inc
Hamilton, ON

Quick apply

Job details

Full-time
$50,000–$58,000 a year

Qualifications

Computer operation
Customer service
Administrative experience
Schedule management
Plumbing
HVAC
Construction experience
Phone etiquette
Communication skills

Full job description

Company Overview

Lancaster Heating & Cooling Inc. is a trusted heating, ventilation, and air conditioning company based in Hamilton, Ontario. As part of Lancaster Group Inc., LHCI provides professional HVAC service, repair, installation, and maintenance for residential and light commercial customers across Hamilton and surrounding communities.

Our team is committed to delivering reliable service, quality workmanship, and a positive customer experience from the first phone call to the completion of each job. We are looking for a highly organized, customer-focused Dispatcher / Customer Service Coordinator to join our busy heating and cooling team.

Position Summary

Lancaster Heating & Cooling Inc. is seeking a dependable and detail-oriented Dispatcher / Customer Service Coordinator to support the daily scheduling and coordination of HVAC service calls, maintenance appointments, installations, and technician dispatching.

This is a fast-paced role that requires excellent communication, strong organization, the ability to prioritize changing demands, and a calm, professional approach when dealing with customers, technicians, and internal team members.

The successful candidate will be responsible for answering customer calls, booking appointments, dispatching technicians, updating schedules, communicating job details, and ensuring service calls are handled efficiently and professionally.

Key Responsibilities

· Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner.

· Schedule and coordinate service calls, maintenance appointments, estimates, and installation-related appointments.

· Dispatch HVAC technicians based on availability, skill set, location, urgency, and job requirements.

· Prioritize emergency service calls and adjust schedules as needed throughout the day.

· Communicate clearly with technicians regarding job details, customer concerns, access instructions, parts requirements, and schedule changes.

· Keep customers informed regarding appointment timing, technician arrival windows, delays, and follow-up requirements.

· Accurately enter customer information, job notes, appointment details, and service updates into the company system.

· Monitor daily schedules to ensure technicians are assigned efficiently and routes are organized effectively.

· Coordinate with service managers, installers, sales staff, and administrative team members to support smooth daily operations.

· Follow up on incomplete calls, return visits, parts orders, maintenance agreements, and customer requests.

· Assist with preparing work orders, invoices, estimates, and service documentation as required.

· Help maintain accurate customer records, service history, and equipment information.

· Support seasonal call volume during busy heating and cooling periods.

· Provide excellent customer service while representing Lancaster Heating & Cooling in a professional manner.

Qualifications

· Previous dispatching, customer service, scheduling, or administrative experience is preferred.

· Experience in HVAC, plumbing, electrical, construction, trades, or a service-based business is considered a strong asset.

· Strong phone etiquette and customer service skills.

· Ability to manage multiple calls, schedules, and priorities in a busy environment.

· Comfortable using computers, scheduling software, email, and Google Workspace.

· Strong attention to detail and accurate data-entry skills.

· Ability to remain calm, professional, and solutions-focused under pressure.

· Strong verbal and written communication skills.

· Ability to work independently and as part of a team.

· Knowledge of Hamilton and surrounding service areas is considered an asset.

· Experience working with technicians, installers, or field staff is considered an asset.

Skills and Attributes

· Highly organized and able to manage changing priorities.

· Friendly, professional, and customer-focused.

· Strong problem-solving and decision-making skills.

· Able to communicate clearly with both customers and technicians.

· Reliable, punctual, and accountable.

· Able to work in a fast-paced office environment.

· Strong attention to detail.

· Positive attitude and willingness to learn.

· Team-oriented with a willingness to support others.

· Able to handle stressful situations with patience and professionalism.

What We Offer

· Competitive compensation based on experience.

· Full-time, stable employment.

· Monday to Friday schedule.

· Health and dental benefits.

· Paid vacation and paid time off.

· On-site parking.

· Supportive, team-oriented work environment.

· Opportunity to work with an established, family-owned company.

· Training and support to help you succeed in the role.

· Long-term career opportunity within Lancaster Heating & Cooling and Lancaster Group Inc.

Why Join Lancaster Heating & Cooling?

At Lancaster Heating & Cooling, our dispatch and office team play an essential role in delivering a great customer experience. As the first point of contact for many customers, you will help ensure service calls are handled efficiently, technicians are supported, and customers feel confident they are in good hands.

This is an excellent opportunity for someone who enjoys helping people, staying organized, solving problems, and working in a busy service environment.

Pay: $50,000.00-$58,000.00 per year

Benefits:

Casual dress
Dental care
On-site parking
Paid time off

Experience:

Dispatch : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

dispatcher jobs in dundas, on

Dispatcher / Customer Service Coordinator

Transportation Safety & Compliance Coordinator

US Short Haul Logistics Coordinator

Cross Border Truck Dispatcher

DISPATCHER

Dispatcher

Operations Supervisor / Senior Dispatcher

Dispatcher/Logistics Coordinator - Flat Division

Tracing Coordinator

Dispatcher

Driver Manager

Traffic Coordinator Marine

Auto Parts Store Shipper/Receiver/Dispatcher

Logistics Coordinator

Schedule Coordinator

Dispatch Operator

Desktop Support Engineer (Dispatch /Part-Time)

Flight Dispatcher

Truck Yard Associate Ref#4339

Night Dispatcher

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