King City Physiotherapy is an established and busy clinic located in King City. We are looking for a friendly Front Desk Administrator, preferably with a kinesiology or other related healthcare background, to join our dynamic clinical team in a part-time, permanent role. We’ve built a great reputation in the community over the past 10 years, and we’re excited to add a committed and customer-service oriented member to our company. You'll be working with a passionate group of physiotherapists and massage therapists who have created a supportive and professional work environment, conducive to learning and a strong work ethic. As the Front Desk Administrator, and having knowledge in the rehabilitation field, you will be a key element in representing our company’s values and mission. We strive to provide the best service to our clients, and every day, you'll have new and exciting opportunities to help us showcase that.
Our ideal Front Desk Administrator will demonstrate skill in the following areas:
Evidence of a committed and quality work ethic and initiative-taking
o Eagerness and perseverance to learn
o Ability to work autonomously in a supportive environment but also able to follow direction when provided
o Ability to be self-directed in learning new tasks/skills
o Multi-tasking, organizational skills, and attention to detail a must
Exceptional customer service skills
o Excellent and professional communication skills, written and verbal
o Maximizing the client experience
o Conflict resolution
o Ability to convert client leads (either phone, email, or DM inquires) into appointment bookings
Ability to work with a team of professionals while demonstrating both leadership and collaboration with colleagues
The roles and responsibilities include, but are not limited to:
· Greeting clients entering and leaving the office
· Carrying out clinic policies and procedures and ensure standards are being adhered to by all staff and clients
· Carrying out modalities and exercise demonstration
· Routine opening/closing tasks of the office
· Maintaining clean, sanitized, and tidy clinic space
· Computer literacy (ease and comfort navigating Microsoft Office 365, email, scanning, faxing, etc)
· Invoicing and taking payments for appointments; experience with scheduling software an asset
· Responding to inquiries over the phone and by email
· Maintaining therapists’ schedules
· Keeping inventory of products and supplies, and place orders as required
· Basic knowledge of bookkeeping, such as daily sales reconciliation process and management of accounts receivables
As Front Desk Administrator, having prior experience in a health care setting is an asset (Physiotherapy is preferred, but not necessary), as well Customer Service industry experience is also an asset.
We look forward to offering you an autonomous work environment and ability to grow and contribute your skillset with our great team. Thank you for showing interest in the Front Desk Administrator position with King City Physiotherapy. We will be contacting only those selected for an interview.
Job Type: Part-time
Work Location: In person
Pay: $19.00-$25.00 per hour
Work Location: In person
Pay: $19.00-$25.00 per hour
Work Location: In person
