Edmonton Ab Helpdesk support Jobs – 29 Openings This Week

Technician L1
MSP OPERATIONAL CORP —Edmonton, AB
- $45,000–$60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Support Technician
Quadra Group —Edmonton, AB
- $52,300–$78,515 a year
- Full-time
- Computer Science
- English
- Windows
- Dental care
- Paid time off
Quick apply
9d
Customer Support Specialist
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Salesforce
- Dental care
IT Support Technician
IT Organizers Inc. —Edmonton, AB
- $45,000–$50,000 a year
- Contract
- Hybrid work
- Azure
- Computer networking
- In-person
Quick apply
3d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Edmonton, AB
- Customer service
- Windows
- Communication skills
Part-time Receptionist
Alberta Honda —Edmonton, AB
- From $15 an hour
- Part-time
- Customer service
- Administrative experience
- Data entry
Quick apply
2d
Application Help Desk Analyst
Cloudtrend Inc. —Edmonton, AB
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
IT Support Engineer
General Bank of Canada —Edmonton, AB
- $69,094.81–$93,481.21 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Dental care
- Paid time off
Quick apply
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Analyst, Solution Management
Canadian National Railway —Edmonton, AB
- Monday to Friday
- Computer Science
- SQL
- Bachelor's
Manager, Information Technology & Business
Formations Inc —Edmonton, AB
- PMP
- ERP systems
- SharePoint
- Dental care
Quick apply
8d
Construction Administrative Support
COLAS CANADA INC. —Edmonton, AB
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Software Developer I
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Azure
- Computer Science
- DevOps
- Dental care
3d
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Construction Administrative Support
COLAS —Edmonton, AB
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Product Owner
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Analysis skills
- Bachelor's
- Agile
- Dental care
Business Analyst
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Microsoft Excel
- Finance
- SQL
- Dental care
Data Migration Specialist — 12- month contract
Catalis Holdco Inc —Edmonton, AB
- Contract
- ERP systems
- SQL
- AWS
- Dental care
Global Service Desk Team Lead
Long View Systems —Edmonton, AB
- $60,000–$79,847 a year
- Hybrid work
- Organizational skills
4d
Help Desk Technician - Level 1 (Bilingual - English/French)
Star POS —Edmonton, AB
- $44,000–$46,000 a year
- Full-time
- Bilingual
- English
- Windows
- Disability insurance
- Dental care
Quick apply

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helpdesk support jobs near edmonton ab

Technician L1

MSP OPERATIONAL CORP
Edmonton, AB

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Job details

Full-time
$45,000–$60,000 a year

Qualifications

Microsoft Windows Server
Microsoft Powerpoint
Microsoft Word
ConnectWise
Microsoft Excel
Microsoft Outlook
Technical support
Microsoft Office
DHCP
Analysis skills
Remote access software
DNS
SharePoint
Communication skills
Active Directory
Time management
Help desk
Mobile devices
VPN

Full job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for an IT Support Technician L1 to join MSP Corp Prairies team.

About the Role

As IT Support Technician L1, you will be an integral player for our team. You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing fast, courteous, and efficient service to maintain a high level of user satisfaction. We are looking for a bright, passionate, and motivated IT Support Technician L1. This role requires someone with an ambitious nature for continuous learning who has 1-3 years of experience working in a help desk environment with a Managed Services company.

Schedule: Monday to Friday, 40 hours per week, 8:00am-5:00pm
Location: Edmonton, AB
Work Mode: Hybrid

What You Will Do

Provide first point of contact for all client requests by phone and email ensuring response SLA targets are met
Follow-up on tickets (requests and incidents) closely with end-users and ensure ticket lifecycle does not exceed defined standard
Maintain constant communication with clients for assigned tickets
Identify recurring issues and propose improvements to reduce ticket volume and enhance user experience
Provide technical support for users and devices (PCs, laptops, Macs, smartphones), including troubleshooting, resolution, and escalation of issues.
Coordinate IT onboarding and offboarding processes, including provisioning/deprovisioning of hardware, software, account access, and licensing
Monitor and investigate NOC alerts
Prioritize and manage multiple requests based on urgency/impact of request
Perform administration across various applications and systems
Work closely with other IT team members to ensure the highest possible level of service
Ensure documentation is regularly updated and accessible, including standard operating procedures and troubleshooting guides

What We Are Looking For

Minimum 1-3 years experience in a similar position with a Managed Services provider.
Ability to help users install and configure smartphones (IOS, Android)
Extensive experience with Windows (10/11) and Mac devices (Desktop and Laptops)
Strong knowledge of on-premise active directory, EntraID, Office 365 cloud administration, SharePoint, Teams, Onedrive for business, Remote Desktop environments, VPN connections.
In-depth knowledge of the Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong knowledge of windows server and associated services such as DNS, DHCP, Print and File services
Strong interpersonal and communication skills, both verbal and written with the ability to communicate and articulate technical information simply with a customer-first mindset
Experience with ticketing systems (ConnectWise is an asset)
Strong analytical and problem-solving skills
Able to adapt and quickly develop an in-depth technical understanding of new technologies, systems, and applications.
Strong ability to analyze situations, diagnose problems, and develop and implement solutions
Ability to prioritize and multi-task several requests in parallel
Able to work independently or in a team with minimal supervision
Exceptional time management and self-management skills.
Self-motivated and directed
Extremely detail oriented

Why Work at MSP Corp

Benefits package.
Dynamic work environment.
Corporate gym discounts.
Wellness day.
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Quick apply

Refine Your Search

helpdesk support jobs in edmonton ab

Technician L1

IT Support Technician

Customer Support Specialist

IT Support Technician

Desktop Support Engineer (Dispatch /Part-Time)

Part-time Receptionist

Application Help Desk Analyst

IT Support Engineer

Tier 2 Help Desk Analyst

Analyst, Solution Management

Manager, Information Technology & Business

Construction Administrative Support

Software Developer I

Help Desk Analyst

Construction Administrative Support

Product Owner

Business Analyst

Data Migration Specialist — 12- month contract

Global Service Desk Team Lead

Help Desk Technician - Level 1 (Bilingual - English/French)

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