Guelph, On Customer support & client services managers Jobs – 14 Openings This Week

Supervisor, Client Care Centre
Equitable CA —Waterloo, ON
- $60,000–$91,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
5d
Customer Service Manager
Intellijoint Surgical —Kitchener, ON
- $87,000–$100,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
14d
Customer Service Manager (CSM)
AAMCO —Kitchener, ON
- $50,000–$85,000 a year
- Full-time
- Spanish
- Sales
- Customer service
- Store discount
- Dental care
Quick apply
4d
Senior Manager, Enablement & Knowledge Systems
Jobber —Kitchener-Waterloo, ON
- $132,400–$179,100 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- AI
Service Delivery Director
Lone Wolf Technologies —Cambridge, ON
- $145,000–$165,000 a year
- Full-time
- Remote
- Management
- Bachelor's
- Business
Quick apply
Customer Success Manager – Canadian Customs
Descartes —Waterloo, ON
- $65,000–$75,000 a year
- Full-time
- Spanish
- Sales
- English
- Flexible schedule
6d
Medium Voltage Products Supervisor, Remote Support
Rockwell Automation —Cambridge, ON
- $92,080–$128,120 a year
- Full-time
- Hybrid work
- Bachelor's
- Dental care
- Paid time off
Service Manager
All-Risks Insurance Brokers Limited —Kitchener, ON
- English
- Communication skills
Customer Experience Strategist - Automotive Auction
EBlock Inc. —Canada
- $90,000–$110,000 a year
- Full-time
- Remote
- Sales
- Mileage reimbursement
- Dental care

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Supervisor, Client Care Centre

Equitable CA -
Waterloo, ON

Quick apply

Job details

Full-time
$60,000–$91,000 a year
5 days ago

Qualifications

Microsoft Word
Microsoft Excel
Management
Call center
Post-secondary education
Process improvement
Organizational skills
Leadership
Negotiation

Full job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Equitable is growing, and we’re looking for a Client Care Centre Supervisor to join our team. In this role, you will lead a high-performing team in a fast-paced contact centre environment, ensuring exceptional service delivery across multiple channels. You will play a key role in driving operational efficiency, developing your team, and enhancing the overall client experience.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Lead, coach, and support a team to deliver a superior client experience
Manage day-to-day Client Care Centre operations, ensuring service standards and performance targets are met
Monitor contact volumes and allocate resources effectively in partnership with Workforce Analysts
Track and analyze performance metrics (quality, productivity, service levels) and implement improvements
Handle escalated client issues and resolve complex administrative concerns
Build and maintain strong relationships with internal and external stakeholders to address service needs
Conduct performance reviews, provide coaching, and support employee development and engagement
Recruit, interview, and recommend candidates in collaboration with HR
Identify and implement process improvements to increase efficiency and reduce costs
Conduct quality audits and identify training gaps
Oversee reporting of daily, weekly, and monthly performance metrics
Contribute to projects, system improvements, and product initiatives
Support budget monitoring and provide regular commentary
Oversee training programs and support cross-training to enhance team capability and flexibility
Identify and mitigate operational risks by ensuring processes and controls are effective
Collaborate with internal teams to improve reporting, systems, and contact centre technology
Promote employee engagement and retention through development and recognition initiatives

What you’ll bring:

Post-secondary education or equivalent experience
Proven leadership experience in a contact/call centre environment
Knowledge of workforce planning, capacity management, and contact centre operations
Strong leadership, coaching, and people management skills
Excellent communication, analytical, and problem-solving abilities
Strong listening, negotiation, and influencing skills
Experience with performance metrics, reporting, and process improvement
Understanding of budget management and cost control
Strong organizational skills with the ability to manage competing priorities in a fast-paced environment
Strong attention to detail with a focus on accuracy and quality
Ability to build strong relationships and foster teamwork and collaboration
Proficiency in Excel, Word, and contact centre technologies

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected]. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included

Reports To: Manager, Individual Wealth Operations
Department: Individual Wealth
Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.
#LI-Hybrid

Quick apply

Refine Your Search

customer support & client services managers jobs in guelph, on

Supervisor, Client Care Centre

Customer Service Manager

Customer Service Manager (CSM)

Senior Manager, Enablement & Knowledge Systems

Service Delivery Director

Customer Success Manager – Canadian Customs

Medium Voltage Products Supervisor, Remote Support

Service Manager

Customer Experience Strategist - Automotive Auction

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