halifax, ns guest experience manager Jobs – 198 Openings This Week

Manager, Customer Experience & Fitness
Canada Games Centre —Halifax, NS
- $71,000–$92,000 a year
- Weekends as needed
- CPR Certification
- Management
- Customer service
- Disability insurance
- Dental care
Quick apply
1d
Aquatics Coordinator, Programs
Canada Games Centre —Halifax, NS
- $42,000–$60,000 a year
- Overtime
- Customer service
- Supervising experience
- First Aid Certification
- Disability insurance
- Dental care
Quick apply
12d
Back of House Managers
Lecours Group Hospitality Recruitment —Halifax, NS
- $65,000–$80,000 a year
- Full-time
- Hotel
- Organizational skills
- In-person
- Relocation assistance
Quick apply
Human Resources Manager
The Bertossi Group —Halifax, NS
- $90,000–$110,000 a year
- Full-time
- Hospitality
- Bachelor's
- Human resources
- Store discount
- Dental care
Quick apply
5d
Little Caesars Manager
Little Caesar | North Sun Energy —Timberlea, NS
- Full-time
- Restaurant management
- Bachelor's
- In-person
- Dental care
- Paid time off
Quick apply
Front of House Managers
Lecours Group Hospitality Recruitment —Halifax, NS
- $50,000–$60,000 a year
- Weekends as needed
- Serving
- Bar
- Recruiting
- Relocation assistance
Quick apply
Assistant Manager Moxies Nova Centre
Moxie's Atlantic —Halifax, NS
- $52,000–$56,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Store discount
- Disability insurance
Quick apply
Shift Manager
Pizza Hut Canada - FMI Group —Dartmouth, NS
- Weekends as needed
- Leadership
- Dental care
Quick apply
6d
Shift Manager
Pizza Hut Canada - FMI Group —Halifax, NS
- Weekends as needed
- Leadership
- Dental care
Quick apply
6d
Shift Manager
KFC Canada - FMI Group —Dartmouth, NS
- Weekends as needed
- Leadership
- Dental care
Quick apply
6d
Maurizio - Assistant General Manager
Maurizio's —Halifax, NS
- Full-time
- Bar
- Business
- Communication skills
- Dental care
Quick apply
Shift Manager
Pizza Hut Canada - FMI Group —Halifax, NS
- Weekends as needed
- Leadership
- Dental care
Quick apply
6d
Cook III
Marriott International, Inc —Halifax, NS
- $19.87–$20.37 an hour
- Full-time
- Hotel
- High school diploma or GED
- Supervising experience
2d
Cook II
Marriott International, Inc —Halifax, NS
- $21.52–$22.02 an hour
- Full-time
- Hotel
- High school diploma or GED
- Supervising experience
2d
Head Chef - The Barrington Steakhouse & Oyster Bar
Murphy Hospitality Group —Halifax, NS
- $60,000–$70,000 a year
- Full-time
- Serving
- Cooking
- Restaurant experience
- Dental care
- Vision care
Quick apply
14h
Senior Accountant
The Bertossi Group —Halifax, NS
- $60,000–$70,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Accounting
- Dental care
- Paid time off
Quick apply
Shift Manager
Pizza Hut Canada - FMI Group —Lower Sackville, NS
- Weekends as needed
- Leadership
- Dental care
Quick apply
6d
Restaurant Manager
The Five Fishermen —Halifax, NS
- From $25 an hour
- Full-time
- Bar
- Customer service
- Restaurant management
- Flexible schedule
Quick apply
Mezza Team Member
Mezza Lebanese Kitchen (Fall River) —Fall River, NS
- $16.75–$17.50 an hour
- Full-time
- Customer service
- Cashiering
- Food service
- Flexible schedule
Quick apply
3d
Houseperson FT & PT
The Hollis a DoubleTree Suites by Hilton —Halifax, NS
- From $16.93 an hour
- Part-time
- Customer service
- Sanitation
- English
- Dental care
- Vision care
Quick apply

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guest experience manager jobs near halifax, ns

Manager, Customer Experience & Fitness

Canada Games Centre -
Halifax, NS

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Job details

Permanent | Full-time
$71,000–$92,000 a year
1 day ago

Qualifications

CPR Certification
Management
Customer service
Writing skills
Post-secondary education
Supervising experience
Project management
First Aid Certification
Continuous improvement
Budgeting

Full job description

Manager, Customer Experience & Fitness

*Please include a cover letter with your application

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high-performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment.

Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

POSITION SUMMARY:

Reporting to the Canada Games Centre General Manager, the Manager, Customer Experience & Fitness is a member of the Canada Games Centre Senior Management Team and is responsible for providing strategic guidance and management within the areas of Customer Service and Fitness. Core responsibilities include the management of customer experiences, the fitness centre, fitness programming, and budgets.

The Manager, Customer Experience & Fitness must achieve outcomes in key result areas of customer experience, revenue generation, positive public and stakeholder relations, and programming. They will facilitate success in these areas through a collaborative approach with other members of the management team, while providing quality leadership, and communication to employees, service providers, and community partners.

DUTIES & REPONSIBILITIES:

Lead the Customer Service and Fitness operations to ensure exceptional service delivery and positive customer experiences.
Develop and implement customer service policies, procedures, and best practices that support customer satisfaction, member retention, and organizational growth.
Ensure effective front desk operations through appropriate staffing, cash handling oversight, payroll coordination, and collaboration with internal departments.
Manage Fitness Centre operations, including group exercise programming, fee-based programs, equipment procurement and maintenance, and achievement of participation and revenue targets.
Recruit, supervise, coach, and evaluate Customer Service and Fitness staff while fostering a safe, respectful, inclusive, and high-performing workplace culture.
Manage departmental budgets, revenues, expenditures, purchasing, and resource allocation to support operational and strategic objectives.
Address employee and customer concerns professionally and support continuous improvement across customer experience and fitness services.

QUALIFICATIONS:

Required

A post-secondary degree and suitable combination of education and experience.
5-7 years of progressive experience in management, customer service, and fitness operations.
3-5 years of formal supervisory experience, including performance management and conflict management.
Proficiency in using a variety of computer software programs including Microsoft 365.
Strong understanding of operational planning, budget preparation and monitoring, project management, performance measurement, and risk management principles with the ability to apply these practices effectively in a recreation or customer service environment.
Demonstrated knowledge of customer service excellence, staff supervision, and conflict resolution.
Ability to identify and mitigate safety risks and hazards for staff and the public through the implementation of preventative measures and operational best practices.
Proven ability to effectively plan, coordinate, assign, and evaluate the work of staff while managing multiple priorities and supporting departmental objectives.
Excellent communication, report writing, problem-solving, and interpersonal skills, with the ability to work effectively with diverse staff, participants, and community stakeholders.

Preferred

Demonstrated experience in community development and management in the fitness, sport, or recreation field.
Hold Fitness Certifications
Proficiency in nextRec (formerly Xplor Recreation)
Current First Aid, CPR, and AED training

Successful completion of Criminal Record & Child Abuse Registry checks will be required as part of the hiring process

WORKING CONDITIONS:

Office environment with frequent interactions with staff/members/guests. This is a full-time position (35 hours per week) predominantly Monday-Friday. Flexible hours (day, evening, and weekends) may be required, as well as the potential to be on call when necessary, due to facility communication needs, operations and demands.
This position may include heavy lifting and possible exposure to loud noises.
High stress environment due to multi-tasking requirements and customer expectations.

COMPENSATION:

Salary will be based on a range from $71,000 - $92,000 commensurate with education and level of experience.
A comprehensive benefits plan, including health & dental
Voluntary group RRSP
Education allowance
Free facility membership

In addition:

Free parking and proximity to Halifax Transit
Amazing team environment
Organization committed to extraordinary staff and customer experience

We are a welcoming and supportive environment whose goal is to be a diverse workplace representative of the citizens we serve. Indigenous peoples, persons with disabilities, African Nova Scotians, racially visible persons, women in occupations where they are under-represented, and the LGBTQIA2S+ community may self-identify when submitting their application. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Pay: $71,000.00-$92,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Vision care

Ability to commute/relocate:

Halifax, NS: reliably commute or plan to relocate before starting work (required)

Experience:

formal supervisory : 3 years (required)
progressive management: 5 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in halifax, ns

Manager, Customer Experience & Fitness

Aquatics Coordinator, Programs

Back of House Managers

Human Resources Manager

Little Caesars Manager

Front of House Managers

Assistant Manager Moxies Nova Centre

Shift Manager

Shift Manager

Shift Manager

Maurizio - Assistant General Manager

Shift Manager

Cook III

Cook II

Head Chef - The Barrington Steakhouse & Oyster Bar

Senior Accountant

Shift Manager

Restaurant Manager

Mezza Team Member

Houseperson FT & PT

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