At McMaster University, we strive to attract, develop, and retain talented faculty and staff, and to foster inclusive excellence which values the strengths, perspectives, and contributions of each individual. McMaster is one of the Top 70 Universities in the World and is recognized as Canada’s Most Research-Intensive University. McMaster continues to be recognized as one of the top employers in the Hamilton/Niagara region and one of Canada’s Top Diversity employers.
Our University Technology Services team mission is to provide exceptional customer service and a high level of support to the McMaster community. Critical to the success of this role we stand by and value integrity, mutual respect, collaboration and cooperation in support of the University’s IT Strategic Vision of a connected One IT community.
About the Role
The Digital Trust and Governance team operates within University Technology Services (UTS) as part of the Digital Experience portfolio. Reporting to the Senior Manager, Digital Trust and Governance, this role supports both strategic and operational initiatives related to compliance with the Enhancing Digital Security and Trust Act (Bill 194).
The role contributes to a range of digital risk management activities, including risk assessment, mitigation, and monitoring. The role requires strong communication, knowledge translation, and organizational skills to effectively coordinate and collaborate with internal and external stakeholders, including vendors, campus partners, governance bodies, risk owners, and end users.
In addition, the role supports identity and access management (IAM) functions, including the operational administration and maintenance of authentication and authorization systems. The role also contributes to the ongoing enhancement of the University’s IAM ecosystem through cross-functional collaboration with partners such as Human Resources, the Office of the Registrar, Enterprise Resource Planning (ERP), and various Faculties and offices that support a connected McMaster community to deliver a seamless and transformative digital experience.
The role supports the advancement of key security priorities, including the development and maintenance of critical systems security documentation (both within and external to UTS), enhancement and delivery of cybersecurity awareness training and outreach initiatives, and support for research information security efforts. This role functions within the Digital Experience team to strengthen digital trust while enhancing the overall digital experience for students, faculty, and staff.
Job Summary
The Systems Integration Specialist acts as a lead technical and consulting resource to various University departments and units with respect to the planning, implementation, and maintenance of information technology systems. Supports the University's research, academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in support of those operations. Creates, maintains, and manages multi-user, production quality campus-wide computing environments that involve computers, servers and associated hardware, software and facilities. Facilitates the selection of new information processing, computing technologies, information security and services across the University. Provides expertise in leading and participating in the technical architecture planning and acquisition of development projects and the documentation, final preparation, and introduction of new systems and services into the production environment.
Key Responsibilities
- Act as an on-site project manager, responsible for managing projects from inception to completion.
- Plan and establish project framework and identify project milestones to ensure the project is completed according to project specifications and within specified timelines.
- Design, develop, implement, and evaluate functional specifications for a variety of highly complex University application systems.
- Complete feasibility studies and cost-benefit analyses and translate technical flow into business terms.
- Coach and mentor junior staff in order to ensure a highly motivated and technically competent team.
- Participate in the development of capital project charters and cost justifications.
- Lead the ongoing design and support for technology in server and related environments, data network infrastructure and related environments, datacenter technology and facilities, storage area network and other storage related environments, voice network infrastructure and related environments, and information security infrastructure and other related environments.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Perform advanced levels of analysis, problem solving and research skills to formulate solutions to complex business needs.
- Conduct gap analyses.
- Develop strategies for implementing new services and upgrades on production systems.
- Troubleshoot computer system issues that may require an end-to-end evaluation of University wide systems often spanning multiple heterogeneous hosts and locations across the University and with external service providers.
- Ensure the availability and performance of the current production storage, information processing, and computing environment in assigned and related areas of the organization.
- Test system architecture in order to minimize risks to the production systems.
- Investigate, evaluate, compare, and demonstrate new hardware and software products, and new computing techniques which could enhance the University’s computing, information processing, and network environment.
- Undertake study and pilot projects to assess and select commercial technology alternatives.
- Provide technical assistance to individual user groups, user support, and operational staff in the introduction and development of specialized systems and services.
- Ensure individuals conform to organizational information processing, use of network, and computing standards through the proper publication and awareness of policies.
- Plan and coordinate the technology refresh for large and complex interconnected systems.
- Contribute to the development of cost and time estimates for the technical architecture components of project implementation.
- Deliver workshops and demonstrate new technologies to campus staff as systems are being implemented.
- Prepare and present training for user support and operational staff through technical seminars and documentation.
- Prepare procedures for restoring systems to full operation after hardware and software component failures on both production and test systems.
- Prepare contingency plans for recovering services and operations after incidents including, but not limited to, power blackouts, water damage, or structural building failures and contribute to the planning and development of disaster recovery scenarios.
- Undertake projects such as performance monitoring and capacity planning to monitor the overall reliability and effectiveness of the computing systems and information processing architecture including storage area networks.
- Liaise with computer vendors, other institutions, and associated computer user groups as a means to maintain communication between all parties involved in technical projects and day-to-day operations.
- Design, implement, and document support processes, procedures, and mechanisms that inter-connect heterogeneous systems in support of the integration of processes and data flow.
- Gather and compile information and create reports and graphs for capacity planning, and performance metrics.
- Prepare technical specifications and requests for quotes from suppliers and requests for proposals.
- Participate in negotiations with suppliers to discover options and acquire the most cost effective solutions for technology requirements.
- Utilize the appropriate control tools to coordinate projects according to Project Management Office methodologies.
- Develop success criteria and risk assessments for projects and changes.
- Develop, implement, and document best practices to align with departmental and University strategies and processes.
- Work independently with users to define concepts.
- Ensure that projects meet specified functionality requirements.
- Prepare and review recommendations and other project initiation documents.
- Document system functionality, particularly related to new enhancements.
- Develop and maintain information technology process flow, methodology, and control documentation.
- Assist with the development of project proposals and estimates.
- Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and business groups.
- Liaise between the technology and support teams.
- Communicate project, issue, and system status to others.
- Communicate testing results to other stakeholders.
- Facilitate effective dialog between user community and technical staff.
- Follow a test script and document defects.
- Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement.
- Ensure that the internal and external customer perspective is a driving force behind decisions and activities.
- Read and understand a complex project plan and develop simple project plans.
- Remain current with relevant development and project methodologies.
- Remain current with security policies and procedures and work with System Administrators to implement security changes.
- Remain current with the different levels of testing and develop simple use cases and test scripts.
Supervision
Provide lead hand supervision and is responsible for the quality and quantity of work of others.
