Kanata, On It help desk Jobs – 19 Openings This Week

Service Desk Technician L2
Morson Talent (Canada & USA) —Kanata, ON
- $30–$37 an hour
- Contract
- Bilingual
- Software troubleshooting
- English
Quick apply
1d
IT Specialist
O’Dell HVAC Group —Ottawa, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- English
- Profit sharing
- Paid time off
Quick apply
5d
Service Desk Administrator 1
Convergence Networks —Ottawa, ON
- $50,000–$55,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Dental care
- Vision care
Technical Support Specialist
Sectigo —Ottawa, ON
- $50,000–$60,000 a year
- Weekends as needed
- Computer Science
- Word processing
- English
Quick apply
7d
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
5d
Helpdesk Manager
BGBx —Ottawa, ON
- $105,000–$150,000 a year
- On call
- Remote
- Customer service
- Windows
- Microsoft Office
- Paid time off
- Life insurance
Quick apply
Intermediate Analyst, Application Support
University of Ottawa —Ottawa, ON
- $82,450–$102,514 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
6d
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- No experience needed
- SQL
Quick apply
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
- $90,000–$115,000 a year
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
IT Operations Lead
Giatec Scientific Inc. —Ottawa, ON
- $75,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Operations & Executive Coordinator
ANVIL —Ottawa, ON
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- Hotel
- Bachelor's
- First Aid Certification
Quick apply
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Administrative Assistant
J.L. Richards & Associates Limited —Ottawa, ON
- $45,000–$60,000 a year
- Administrative experience
- Communication skills
- Dental care
Bilingual Customer Success Manager (12 Month Term)
net2phone Canada —Ottawa, ON
- $43,000–$55,000 a year
- Call to connect
- Remote
- Bilingual
- English
- Organizational skills
- Paid time off
Quick apply
Senior Software Engineer, Core Experiences - Ottawa, Canada
Speechify —Ottawa, ON
- Remote
- Java
- APIs
2d

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IT Specialist
O’Dell HVAC Group —Ottawa, ON
Post-secondary education in computer science or related program. Administer user accounts, permissions, and security settings across business applications and…
$55,000–$65,000 a year
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5d
Linux System Administrator
Bluink Ltd. —Ottawa, ON
Bachelor's degree in Computer Science, a related technical field or equivalent practical experience. Helping monitor, manage, and maintain production, testing,…
From $75,000 a year
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Service Desk Technician L2

Morson Talent (Canada & USA) -
Kanata, ON

Quick apply

Job details

Contract
$30–$37 an hour
1 day ago

Qualifications

FTP
Bilingual
French
Network administration
MCSA
TCP
Data center experience
ITIL Certification
Software troubleshooting
MCSE
English
Windows
Microsoft Office
Project management
Bachelor's
MTA
LDAP
DNS
SharePoint
ServiceNow
Agile
Linux
TCP/IP
Communication skills
Active Directory
Information Technology
VPN

Full job description

Location: Ottawa, ON (Kanata) – 100% on-site

Contract Duration: 3 months with a possibility of extension or conversion to permanent

Working Hours: M-F 8-5pm

Pay Rate: $30-37.15/hour as T4

Requirements: Reliability & Controlled Goods Clearance (Eventually will require NATO Secret)

Job Title: Service Desk Technician L2

Position Summary

We have a current vacancy for a Service Desk Technician L2 to join our client's team in Ottawa, ON. The main purpose of this position is to provide exceptional user service for technology related issues in support a growing number of users. This position requires the candidate to:

· Maintain responsibility for accurately managing, troubleshooting and performing computer related support processes, ensuring that IS/IT provided tools and systems run smoothly

· Support remote and office-based end users from office locations, provide a high level of customer service at all times.

· Work with a team of technicians in providing user service for technology related issues with a “Here to help” mentality, while sharing knowledge and providing feedback to support continuous improvements in supported services and processes

· Have the knowledge to support today’s IT standard environments and ensure the company's computing environment is stable and performing optimally.

· Maintain the end-user working environments, that include: Workstations (desktop & laptops), Printers, Video conference equipment, Cellphones, VOIP desk phones and other peripherals.

· Proficiently use of a ticketing system (specifically ServiceNow), to log all calls/walkups/IM’s or any other contact with end users that require their time and support.

· Provide a high level of customer service at all times.

· Be available to travel to other site locations when required.

Essential Functions

This Service Desk Technician L2 will operate as first and second level support to end-users running workstations and laptops. This role is expected to be proactive in managing the customer computing experience. The technician will be expected to execute plans,

implement standard procedures, and follow complicated instructions. They must be able to analyze root cause problems and execute corrective action for consistently reliable computing experiences for our users. They will coordinate with other IT teams and computer specialists to resolve technical problems. They must also consistently create, maintain, and follow detailed logging and reporting procedures via the ticketing system. This includes documenting their work, executing and maintaining security standards, and handling asset management software tools.

Duties include, but are not limited to:

· Taking incoming calls during standard business hours and be in rotation for the on-call after-hours.

· Document all end-user interactions in ticketing system, providing detailed information and escalating when appropriate.

· Closely monitor queue for incoming tickets and route or escalate requests to appropriate functional teams as needed.

· Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software

· Contribute to maintaining the technician and end user knowledge base and participate in required training and improvement programs.

· Interact with external vendors hired by the IT department.

· Maintain a clean and organized IT workspace, following Lean processes implemented onsite.

Minimum Requirements

Requirements include:

· Proficiency in both written and spoken English and French, with fluency in professional contexts

· Bachelor’s Degree in Information Technology with a minimum of 1 to 4+ years of relevant experience, or an equivalent combination of education and experience.

· Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components.

· Formal Windows class-room training and certifications in Microsoft technologies with a basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components

· PC hardware troubleshooting and repair skills required

· Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP, VPN, and remote access tools.

· Proficient with Windows Win10/11 operating systems and Microsoft Office

· A minimum of 1-2 years’ experience using ServiceNow ticketing system.

· Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through

· Ability to balance priorities and work alone or with team with minimal supervision.

· Good organization and project management skills with attention to details

· Good verbal and written communication skills with the ability to document solutions and train other staff

· Ability to travel to office and data center locations for on-site support, as needed.

· A minimum of 1-2 years of service desk operation experience in Windows technologies.

· The ability to perform general Windows network administration tasks and a broad knowledge and understanding of the entire Windows work environment is required

· Ability to read, analyze, and interpret technical procedures, or governmental regulations furnished in written, oral, diagram, or schedule form

· Ability to write reports, business correspondence, and procedure manuals

· Ability to effectively present information and respond to questions from clients, customers, and the general public

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Preferred Qualifications

· Experience working in an agile operations model.

· Experience working in a Microsoft 365 work environment (MS Teams, SharePoint, Exchange Online)

· One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired

· ITIL certification

· Certifications in Windows and Linux system management

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel, talk and hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 50 pounds.

Special position requirements

Core Business Hours Monday-Friday, and regular on-call after-hours support rotation.

Primary environments include office space, server rooms and electronic labs.

Anticipated travel as much as 20% annually. Predominantly local travel to nearby sites, with the occasional opportunity to travel both domestically and internationally for training and support operations.

Personal vehicle may be required to travel between local sites and facilities on an infrequent basis

The successful candidate will join a small, dynamic, and energetic team (3–4 people).

Top Skills & Experience Required:

PC hardware and software troubleshooting (minimum 3 years in L1 and L2 support)
Experience with Windows OS, Active Directory, and MS Office 365
Experience in computer imaging, re-imaging, and refreshing
Experience with ticketing systems (ideally ServiceNow)
Proactive attitude, able to work with minimal supervision

Pay: $30.00-$37.00 per hour

Ability to commute/relocate:

Kanata, ON K2V 1C2: reliably commute or plan to relocate before starting work (required)

Experience:

L1 and L2 Support: 3 years (preferred)
Windows OS: 3 years (preferred)
Active Directory: 3 years (preferred)
ServiceNow: 2 years (preferred)

Location:

Kanata, ON K2V 1C2 (required)

Work Location: In person

Quick apply

Refine Your Search

it help desk jobs in kanata, on

Service Desk Technician L2

IT Specialist

Service Desk Administrator 1

Technical Support Specialist

Service Desk Analyst

Helpdesk Manager

Intermediate Analyst, Application Support

Experience IT Systems Administrator

IT Service Manager

IT Operations Lead

Operations & Executive Coordinator

Service Management Analyst

Administrative Assistant

Bilingual Customer Success Manager (12 Month Term)

Senior Software Engineer, Core Experiences - Ottawa, Canada

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