About the Position:
A high-volume General Surgery practice in Chatham, Ontario is seeking an experienced, organized and dependable Medical Office Assistant to join our office on a full-time basis. This is an important administrative role within a small specialist practice. The successful candidate will work closely with the physician to coordinate patient appointments, surgical scheduling, medical documentation and the day-to-day operation of the office.
We are looking for someone who is professional, highly organized and comfortable working independently while managing multiple priorities. It is critical that patient confidentiality is always maintained (both in and outside of the clinic) and that all team members conduct themselves in a professional manner.
Previous experience with Accuro EMR is strongly preferred. Experience with Novari and/or working in a specialist or surgical practice is considered a significant asset.
Key Responsibilities:
· Patient Reception & Communication
· Greet patients and provide professional and courteous reception services
· Answer incoming telephone calls, monitor voicemail and accurately relay messages
· Respond to general patient inquiries and provide appropriate office information
· Communicate professionally with patients, referring physicians, hospitals, pharmacies and other healthcare providers
· Receive, review and distribute incoming correspondence, reports and medical documentation
· Maintain accurate patient demographic and contact information
· Handle confidential medical information in accordance with applicable privacy requirements
Appointment & Surgical Scheduling
· Schedule patient consultations, follow-up appointments and office visits
· Coordinate and schedule surgical procedures
· Maintain physician clinic and surgical schedules
· Communicate appointment and procedure information to patients
· Coordinate with hospitals and other healthcare facilities regarding surgical scheduling and patient care
· Use Novari for applicable surgical wait-list, scheduling and administrative workflows
· Monitor outstanding scheduling items and ensure appropriate follow-up
Medical Administration & Documentation
· Create, edit, format, scan and distribute medical and administrative documents
· Prepare letters, forms, requisitions, referrals and other physician correspondence
· Enter and maintain accurate patient information within Accuro EMR
· Perform data entry and maintain office databases and records
· Scan, upload, organize and appropriately file medical documentation
· Assemble, maintain and retrieve patient charts and records
· Maintain electronic and physical filing systems, including archiving and purging records when appropriate
· Compile information, statistics and reports as required
General Office Administration
· Order and maintain office supplies
· Coordinate servicing and maintenance of office equipment when required
· Photocopy, scan, email, fax, collate and securely shred documents
· Maintain office forms, manuals and administrative resources
· Assist with other administrative duties required for the efficient operation of the practice
Qualifications:
· Previous experience as a Medical Office Assistant, Medical Administrative Assistant, Medical Secretary or similar role
· Previous experience working in a physician, specialist or surgical office
· Experience with Accuro EMR is strongly preferred
· Experience with Novari is considered a significant asset
· Experience with appointment scheduling; surgical scheduling experience is a significant asset
· Strong computer, typing and data-entry skills
· Excellent organizational and time-management abilities
· Exceptional attention to detail
· Strong written and verbal communication skills
· Ability to manage multiple priorities in a busy medical office environment
· Ability to work independently, exercise good judgment and take ownership of responsibilities
· Professional and compassionate interpersonal skills
· A strong understanding of patient confidentiality and privacy
Who We’re Looking For:
We are looking for more than someone who can simply perform reception duties. The successful candidate will be a dependable and trusted member of a small specialist practice who takes ownership of the administrative responsibilities of the office.
The ideal candidate:
· Is reliable, highly organized and detail-oriented
· Takes initiative and follows tasks through to completion
· Is comfortable working independently
· Can effectively prioritize competing demands
· Remains calm and professional in a busy office environment
· Communicates clearly and professionally with patients and healthcare providers
· Is compassionate and patient when interacting with patients and their families
· Is comfortable communicating with physicians, hospital staff and other healthcare professionals
· Takes pride in maintaining an efficient and well-organized office
· Is interested in a stable, long-term position within a specialist medical practice
Compensation & Benefits:
· $20.00–$25.00 per hour, based on qualifications and relevant experience
· Full-time, 35 hours per week
· Paid vacation
· Paid personal days
Candidates with significant previous experience using Accuro, Novari, surgical scheduling and/or working within a specialist or surgical practice may be considered toward the higher end of the compensation range.
A brief cover letter or introductory note outlining your relevant medical office experience is encouraged. Applicants are invited to highlight any previous experience with:
· Accuro EMR
· Novari
· Specialist or surgical practices
· Surgical scheduling
· Medical transcription
We appreciate the interest of all applicants; however, only candidates selected for an interview will be contacted.
Pay: $20.00-$25.00 per hour
Expected hours: 35.0 per week
Benefits:
- On-site parking
- Paid time off
Application question(s):
- How many years of experience do you have working in a medical office?
- Do you have previous experience using Accuro EMR and/or Novari?
- Have you previously worked in a specialist physician’s office or surgical practice?
- Do you have previous experience coordinating or scheduling surgical procedures?
- This is a full-time, on-site position in Chatham, Ontario requiring 35 hours per week. Are you available to meet these requirements?
Work Location: In person
