De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
Summary:
The Director of Quality & Safety is responsible for ensuring compliance with all regulatory and legal requirements, drive operational strategies to improve efficiency and manage the quality and safety at MC2. This role overseas MC2’s Quality and Safety systems, certifications, and accreditations while developing and implementing policies, procedures, and continuous improvement initiatives.
Key Responsibilities:
- Manage and Lead the Quality and Safety teams throughout MC2.
- Ensure company compliance with all relevant regulatory and legal requirements.
- Develop and implement operational strategies to improve efficiency.
- Oversight of, and accountability for, Quality and Safety systems, as well as MC2’s accreditations and related processes, including:
- TCCA AMO Certification
- TCCA Manufacturing Approval
- Foreign MPM Supplements (e.g. FAA, EASA, JCAB) in support of Eagle’s international activities
Develop, administer and enforce:
- MC2’s Quality Policy, Standards, Processes and Procedures.
- Occupational Health and Safety Policy, Standards and Procedures.
- Develop, implement and administer:
- A comprehensive Safety Management System (SMS), including acting as or assigning the SMS coordinator.
- An AS9100 Accredited Quality Management System (QMS).
- Supplier and contractor Quality evaluations.
- Training programs to ensure personnel remain aware of their technical responsibilities.
- Drive continuous improvement initiatives for Quality and Safety systems.
- Implement and oversea enforcement, Non‐Conformance, Audit and Surveillance programs.
- Select and implement IT resources for Quality and Safety (i.e. required software applications / databases etc.).
- Accountable for Service Difficulty Reporting activities in accordance with regulatory requirements.
- Oversee MRO and Manufacturing work, including Quality Assurance documentation and Major Modification Report review and submission.
- Conduct Quality reviews of Work Orders and Purchase Orders before filing.
- Complete customer self-audits and provide reporting on Quality and Safety metrics.
- Lead Quality and Safety training programs for MC2 personnel.
- Collaborate with department leaders to maintain Quality and Safety system integrity.
- Report on effectiveness and suitability of Quality and Safety systems to senior management and executives.
- Maintain proficiency with respect to the latest regulatory requirements and guidance.
- Participation in the TCCA CARAC process, including, monitor regulatory changes and determine impact on Company policies and procedures.
- Mentor direct reports and less experienced colleagues.
- Maintain precision tool calibration program and record retention.
- Assume the responsibilities of the CAR 561 PRM-A and CAR 573 PRM in their absence.
- Fulfill additional duties outlined in the CAR 573 Maintenance Policy Manual and CAR 561 Manufacturing Policy Manual and Incorporated Documents.
- Travel both domestically and internationally as required.
Qualifications:
- Bachelor’s degree in quality management, Engineering or a related program or equivalent combination of education and experience such as an AME licence plus 10 years’ experience in a Transport Canada Approved Maintenance and Manufacturing Organization.
- Minimum of 10 years of related experience in a Quality Assurance / Safety role.
- Minimum of 5 years’ experience leading effective teams.
- Experience in QMS and Safety metrics.
- Experience with AS9100 or ISO9001.
- Strong background in Audits and Corrective Action Plans.
- Excellent computer skills relating to Microsoft Office, ERP and Quality related software suites.
- Excellent verbal and written communication skills.
- A positive and proactive attitude related to the support and improvement of Eagle Quality and Safety systems.
- An understanding of effective continuous improvement.
- Strong interpersonal skills and ability to build and maintain effective working relationships.
Preferred Qualifications:
- Experience with Canadian Aviation Regulations 561, 571 and 573 and equivalent foreign requirements.
- Experience with Safety Management Systems (SMS) for Maintenance and Manufacturing organizations.
- Part 27 or 29 Helicopter MRO and/or AMO experience.
- General aviation and Part 25 aircraft MRO and/or AMO experience.
- TCCA or equivalent Approved Manufacturer experience.
- Knowledge of statistical techniques and data analysis.
- Accreditation as a Certified Quality Manager, Aircraft Maintenance Engineer, or Engineer.
- Contemporary training in Safety Management Systems.
Why work at De Havilland?
De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.
- Work with a team that makes a true difference in the world-making it possible for people to travel around the globe efficiently, comfortably and safely.
- We’ve manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.
- Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.
- With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:
- Competitive wages
- Paid vacation
- Extended health benefits (medical, dental, vision, paramedical)
- Life insurance
- RRSP/DPSP Plan
- Employee and family assistance program
At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.
