Kitchener Waterloo, On Director, cx insights and strategy Jobs – 94 Openings This Week

Director, CX Insights and Strategy
Equitable CA —Waterloo, ON
- $97,000–$145,000 a year
- Full-time
- Hybrid work
Quick apply
Director of Operations, GMV - NA -Sales & Marketing
GMV-NA INC —Ayr, ON
- $90,000–$110,000 a year
- Full-time
- Sales
- Marketing
- ERP systems
- Dental care
- Paid time off
Quick apply
Senior Quality Assurance Director / Directeur assurance qualite senior
Thorburn Flex Inc. —Ontario
- $95,000–$130,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Management
- Disability insurance
- Dental care
Quick apply
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
Executive Director - AR Goudie
peopleCare Communities —Kitchener, ON
- Full-time
- Bachelor's
- Wellness program
Quick apply
Director of Long Term & Elder Care, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Director, Enterprise Business Applications
Hammond Power Solutions Inc. —Guelph, ON
- Hybrid work
- Azure
- Computer Science
- PMP
- Paid time off
- Employee assistance program
Quick apply
Senior Director, LEO Satellite Operations
Holt Executive —Ontario
- Engineering
- Math
- Bachelor's
Quick apply
Director of Care ( RN)
MedMatch Recruitment —Ontario
- $120,000–$125,000 a year
- Full-time
- Organizational skills
- Leadership
- Communication skills
Quick apply
14d
Director, Client and Partner Operations Individual Wealth
Equitable CA —Waterloo, ON
- $97,000–$145,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Budgeting
Quick apply
Director, Enablement and Business Architecture
Equitable CA —Waterloo, ON
- $97,000–$145,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Business
Quick apply
Director, Advocacy and Stakeholder Relations
University of Waterloo —Waterloo, ON
- $80,248.28–$100,310.35 a year
- Temporary
- Management
- Master's degree
- Presentation skills
Director, Strategic Programs
Lone Wolf Technologies —Cambridge, ON
- $150,000–$168,000 a year
- Full-time
- Remote
- Engineering
- Finance
- Master's degree
Quick apply
Director, Marketing - Brand & Loyalty
Home Hardware Stores Limited —St. Jacobs, ON
- Full-time
- Hybrid work
- Sales
- Marketing
- Travel
Director, Events
Varicent —Waterloo, ON
- $138,200–$181,400 a year
- Weekends as needed
- Remote
- Marketing
- Project management
- Bachelor's
Quick apply
Director, Global Business Analytics and Processes
Septodont —Cambridge, ON
- $140,000 a year
- Full-time
- ERP systems
- Finance
- Master's degree
- Employee assistance program
Sr. Director, Product Management, AI Product Strategy
OpenText —Waterloo, ON
- Full-time
- AI
- Paid time off
Senior Director Athletics and Recreation
University of Guelph —Guelph, ON
- $169,481–$189,481 a year
- Part-time
- Master's degree
- Bachelor's
- Budgeting
Director, Energy and Infrastructure Maintenance
University of Waterloo —Waterloo, ON
- $135,128.50–$168,910.62 a year
- Full-time
- Engineering
- Master's degree
- Analysis skills
Director, Group Insurance Data Insights & Analytics
Equitable CA —Waterloo, ON
- $130,000–$145,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Quick apply

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Director, CX Insights and Strategy

Equitable CA -
Waterloo, ON

Quick apply

Job details

Full-time
$97,000–$145,000 a year

Full job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

At Equitable, clients are at the center of everything we do. This opportunity puts you at the forefront of advancing our Fair Treatment of Clients (FTC) commitment by owning and evolving our enterprise Client Experience (CX) Insights and Strategy capability. As Director, CX Insights and Strategy, you will transform client feedback and experience data into clear, actionable insights that drive strategic decisions and meaningful improvements in client outcomes. You will shape the operating model, governance, and capabilities needed to sustain enterprise-wide impact, lead critical CX initiatives, and partner closely with senior leaders to ensure systemic experience issues are prioritized, addressed, and measured—helping Equitable continue to deliver on its purpose today and for the future.

Join one of the region’s top employers and be part of something that truly makes a difference

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Set the enterprise vision, standards, and governance for CX intelligence, including VOC, insights, research, and measurement frameworks.
Own the enterprise CX insights strategy, integrating experience signals across multiple sources into a unified, decision ready view of the client experience.
Translate complex data into clear insights, root cause hypotheses, impact assessments, and actionable recommendations for leaders.
Design, operate, and continuously improve the closed loop Insights to Action model, ensuring feedback drives measurable change.
Lead governance, prioritization, and executive decision enablement for enterprise CX risks, trade offs, and opportunities.
Sponsor and lead high impact, cross functional CX initiatives from insight through execution, ensuring accountability and sustainable outcomes.
Define outcome measures and benefits tracking to demonstrate CX impact on client experience and business performance.
Deliver concise, executive ready storytelling that explains what’s happening, why it matters, and what’s changing.
Build enterprise partnerships and enable CX maturity through shared standards, tools, and repeatable ways of working.

What you’ll bring:

Client-obsessed, outcomes-driven leader with a track record of improving client experience and translating feedback into measurable outcomes.
Deep enterprise CX intelligence expertise, with the ability to synthesize multi-source signals (VOC, complaints, call drivers, operational and CX insights) into clear priorities, root causes, and recommendations.
Demonstrates a strong bias toward execution, with the ability to translate strategy into action and drive initiatives through to completion.
Demonstrates curiosity and a continuous learning mindset, with the ability to leverage AI and emerging tools to improve outcomes.
Strong financial services and insurance acumen, including a solid understanding of the insurance lifecycle and how changes impact operations, distribution, product, marketing and communications, and risk and compliance.
Proven ability to influence at the enterprise level, build alignment across business units, and work credibly with senior leaders and governance forums.
Strong change management and initiative delivery capabilities, with the ability to lead cross-functional initiatives end-to-end and deliver sustained improvement

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected], we’re happy to help.
Your base pay will be based on your skills, qualifications, experience, and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.
If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: AVP, Client Impact & Sustainability
Department: Impact
Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.
#LI-Hybrid

Quick apply

Refine Your Search

director, cx insights and strategy jobs in kitchener waterloo, on

Director, CX Insights and Strategy

Director of Operations, GMV - NA -Sales & Marketing

Senior Quality Assurance Director / Directeur assurance qualite senior

Director of Infrastructure and Policy, Moosonee, ON

Executive Director - AR Goudie

Director of Long Term & Elder Care, Moose Factory, ON

Director, Enterprise Business Applications

Senior Director, LEO Satellite Operations

Director of Care ( RN)

Director, Client and Partner Operations Individual Wealth

Director, Enablement and Business Architecture

Director, Advocacy and Stakeholder Relations

Director, Strategic Programs

Director, Marketing - Brand & Loyalty

Director, Events

Director, Global Business Analytics and Processes

Sr. Director, Product Management, AI Product Strategy

Senior Director Athletics and Recreation

Director, Energy and Infrastructure Maintenance

Director, Group Insurance Data Insights & Analytics

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