At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.
The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.
We are currently seeking a Group Claims Assistant to join our team! The successful candidate will possess a knack for providing outstanding administrative support while utilizing their excellent organizational skills to efficiently support the Group Claims team.
Join one of the region’s top employers and be part of something that truly makes a difference.
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
What you’ll do:
- Open, sort, and manage incoming or returned mail
- Print, sort, and manage outgoing mail
- Categorize incoming claims or inquiries accurately and within established turnaround times
- Update basic information in claim systems
- Prepare reports or claim packages for various clients (internal and external) as required
- Maintain spreadsheets for tracking processed work, and other reporting purposes
- Photocopying and other administrative tasks
- Other duties as required
What you’ll bring:
- Strong organizational skills, with strict attention to detail
- Excellent time management skills and ability to multi-task and prioritize work
- Ability to maintain a high degree of accuracy
- Desire to be proactive and create a positive experience for others
- Proficiency with Microsoft Office applications
- Ability to learn processes and technology quickly
- Flexible team player who is customer service oriented
- Bilingual Candidates Preferred (French and English).
What’s in it for you:
- Career Growth: Regular learning sessions and development opportunities
- Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
- Time Away: Competitive vacation plus one paid volunteer day each year
- Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at
[email protected]. We’re happy to help.
Your base pay will be based on your skills, qualifications, experience, and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.
If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.
Reports To: Manager, Group Dental Claims
Department: Group
Term: Permanent Full-Time
This position is open and we are excited to find the right person to join our team.
As part of the recruitment process, you will need to go through background screening, as per our company policy.
#LI-Hybrid
