Langley Bc Veterinary customer service representative (csr) Jobs – 3 Openings This Week

Veterinary Customer Service Representative (CSR)
Boundary Bay Veterinary Specialty Hospital —Surrey, BC
- $20–$23 an hour
- 8 hour shift
- Customer service
- English
- In-person
- Store discount
- Dental care
Quick apply
Client Service Representative, AECFV
Ethos Veterinary Health —Langley, BC
- $19–$23 an hour
- Weekends as needed
- Customer service
- Communication skills
- Dental care
- Employee assistance program
Quick apply
Veterinary Overnight Customer Service Representative (CSR)
Boundary Bay Veterinary Specialty Hospital —Surrey, BC
- $20–$23 an hour
- 8 hour shift
- Sales
- Customer service
- English
- Dental care
- Employee assistance program
Quick apply

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Veterinary Customer Service Representative (CSR)

Boundary Bay Veterinary Specialty Hospital -
Surrey, BC

Quick apply

Job details

Permanent | Full-time
$20–$23 an hour

Qualifications

Customer service
English
Communication skills
Time management

Full job description

Job Description

Boundary Bay Veterinary Specialty Hospital (BBVSH) is looking for an enthusiastic and experienced Customer Service Representative (CSR) to work the overnight shifts. The position will require at least 1 weekend night per week. The successful candidate will be working alongside the CSR team to ensure our clients are getting a superior service by managing daily appointments and communication. This position requires someone who can deliver a high level of client service to our pet owners. The successful candidate may also work the occasional holiday to meet the hospital needs.

Boundary Bay Veterinary Specialty Hospital was started in 2009 and is a privately owned, family operated veterinary hospital located in Surrey, BC. BBVSH employs over 170 staff across 9 departments in one building, including our board-certified specialists. Our specialty departments include Surgery, Oncology, Cardiology, Neurology, Radiology, Internal Medicine, Emergency and Critical Care, Dentistry, and Rehabilitation.

Key Responsibilities and Attributes:

Delivering and facilitating access to the highest level of client care
Maintain the reception areas, keeping them clean, tidy, client friendly, and safe for clients and pets
Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments
Answer phone calls, which may involve answering questions, screening and scheduling appointments
Handle incoming and outgoing mail and email
Update and file patient charts
Enter data into a computerized veterinary program
Process credit card payments
Retrieve and prepare prescriptions
Schedule patient discharge for all services
Excellent time Management skill and ability to multitask
Interpersonal and problem solving skills
Ability to take initiative and use critical thinking skills
Exceptional interpersonal skills in working with your colleagues, clients and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience
Have excellent listening, written, and verbal communication and customer service skills
Possess the ability to retain a positive work environment
Have an excellent work ethic, be versatile, attentive to details and able to handle a lot of data that must be completed at a good pace
Promptly send out notifications and updates to RDVMs
Be supportive and empathetic to clients going through hard situations
Create a warm, sympathetic experience and atmosphere for clients before, during and after euthanasia

Qualifications:

Minimum 2 years experience in a customer service capacity
Fluent in English
Experience in a veterinary/medical setting preferred but not required

When you join the BBVSH team, you are offered:

Extended medical and dental
Generous staff pet discounts
Uniform allowance
And much more!

Schedule:
Full-time

Schedule:

4 x 10 hour shift or 5 x 8 hour shift

Evening Shift – 5 × 8-hour shifts (Sunday–Thursday)
Evening Shift – 5 × 8-hour shifts (Tuesday–Saturday)
Overnight Shift – 4 × 10-hour shifts (Sunday–Wednesday)

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Store discount
Vision care

Ability to commute/relocate:

Surrey, BC V4N 5H3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Which schedule are you applying for? (Please select one)

Evening Shift – 5 × 8-hour shifts (Sunday–Thursday) or
Evening Shift – 5 × 8-hour shifts (Tuesday–Saturday) or
Overnight Shift – 4 × 10-hour shifts (Sunday–Wednesday)

Work Location: In person

Quick apply

Refine Your Search

veterinary customer service representative (csr) jobs in langley bc

Veterinary Customer Service Representative (CSR)

Client Service Representative, AECFV

Veterinary Overnight Customer Service Representative (CSR)

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