Leduc, Ab Customer support & client services occupations Jobs – 34 Openings This Week

Client Care Advisor
Home Instead Edmonton West —Edmonton, AB
- $50,000–$55,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- English
- Dental care
Quick apply
Customer Account Coordinator
Invera Flexibles —Edmonton, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
5d
Customer Service Representative
Inland Industrial Supply —Edmonton, AB
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
Remote Call Center Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- Communication skills
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- Communication skills
- Designated paid holidays
- Life insurance
WAH Customer Service Agent
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Customer Care Representative (Leduc)
Apex Utilities Inc. —Leduc, AB
- $34.49–$36.91 an hour
- On call
- Hybrid work
- Customer service
- Communication skills
- Dental care
- Employee assistance program
9d
Client Experience Specialist
Edward Jones —Edmonton, AB
- Full-time
- Customer service
- Administrative experience
- High school diploma or GED
- Designated paid holidays
- Paid time off
9h
Homeowner Experience Specialist
Qualico Developments Canada Ltd. —Edmonton, AB
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Wellness program
Quick apply
Client Service Team Manager
Effortless Admin Inc. —Edmonton, AB
- Full-time
- Bilingual
- English
- Project management
Quick apply
6d
Customer Experience Strategist - Automotive Auction
EBlock Inc. —Canada
- $90,000–$110,000 a year
- Full-time
- Remote
- Sales
- Mileage reimbursement
- Dental care
Bilingual Customer Service Team Lead / Supervisor – Remote
Beyond Bilingual Inc. —Canada
- $200–$700 a month
- Weekends as needed
- Remote
- Bilingual
- Management
- Customer service
Quick apply

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Client Care Advisor

Home Instead Edmonton West -
Edmonton, AB

Quick apply

Job details

Permanent | Full-time
$50,000–$55,000 a year

Qualifications

Microsoft Excel
Sales
Outside sales
English
Senior care
Home care
Customer relationship management
Computer skills
Communication skills
Driving Licence

Full job description

Are You Organized and Forward-Thinking? Can you multi-task in a professional environment? Can you overcome objections? Do you enjoy consultative sales?

Home Instead® Edmonton West is looking for an organized individual (must have incredible customer experience and some sales experience) to join us in our mission to enhance the lives of aging adults and their families. This Client Care Coordinator role manages quality assurance with extensive one-on-one with our clients.

Job Description:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:

Reflect the core values of Edmonton Seniors Care Ltd, (d.b.a. an independently owned and operated Home Instead franchise).
Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
Work with other team members to coordinate various aspects of a client’s care.
Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
Create and maintain client and responsible party records documenting all quality assurance meetings.
Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

Participate as needed in all CAREGiver meetings
Maintain regular attendance to execute job responsibilities
Be a part of the on-call after hours team rotation
Perform any and all other functions deemed necessary

Education/Experience Requirements:

College degree preferred
One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
Must possess a valid driver’s license

Supervisory Responsibilities:

None –

Knowledge, Skills and Abilities:

Must have an understanding of and uphold the policies and procedures established by Edmonton Seniors Care Ltd, (d.b.a. an independently owned and operated Home Instead franchise)
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
Must demonstrate knowledge of the senior care industry
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
Must have the ability to present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be able to operate HISC technology systems
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Excel and Word
Must have the availability to work evenings or weekends as required
Must have the ability to perform duties in a professional office setting
Must have the ability to work as a part of a team

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

Dental care
Extended health care

Experience:

Customer relationship management: 1 year (required)
Outside sales: 1 year (required)

Language:

clear english (required)

Licence/Certification:

drivers license and vehicle (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in leduc, ab

Client Care Advisor

Customer Account Coordinator

Customer Service Representative

Remote Call Center Representative

Remote Inbound Call Center Representative

WAH Customer Service Agent

Customer Care Representative (Leduc)

Client Experience Specialist

Homeowner Experience Specialist

Client Service Team Manager

Customer Experience Strategist - Automotive Auction

Bilingual Customer Service Team Lead / Supervisor – Remote

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