About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your full potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.
In support of our customer, we are seeking a Deskside Support Analyst (Field) to join our team.
Key Responsibilities:
- Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
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Test for nominal operation of devices post-deployment
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Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
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Follow documentation and direction as required
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Smart Hands for AV, Telephony and Network teams
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Provide proper and prompt updates to documentation
Skills & Qualifications:
- A college or university education within Computer Sciences
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2-5 years of experience with desktop deployments, desktop troubleshooting, upgrades and client interactions
- Previous experience completing Installs, moves, adds, changes of computer equipment including Workstations, laptops, tablets and mobile devices.
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Windows Operating System proficiency ideally in Windows 10 and Windows 11
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Experience troubleshooting issues with the Microsoft 365 suite and provide solutions both in person and to remote clients via Phone or Virtual meeting.
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Knowledge of Mobile Device Management (MDM) and Microsoft Intune an asset
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Able to configure and troubleshoot VPN access and remote connectivity
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Perform basic Network troubleshooting (LAN, Wi-Fi, DNS, DHCP, VPN).
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Able to troubleshoot Printer/Printing issues
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Assist with client onboarding/offboarding
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ServiceNow or equivalent Ticketing system experience
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Effective written and verbal interpersonal skills
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Outstanding customer service skills
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Ability to effectively prioritize and execute tasks
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Availability for shift work / On-Call
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A valid driver's license and a clean driving record is required
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Ability to lift a minimum of 40 lbs. regularly
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A+ Certification an asset
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Oilsands Safety certifications an asset (H2S Alive, Standard First Aid w/CPR, WHMIS).
Additional Qualifications (Oil Sands teams):
- Willingness to travel to remote sites in Alberta's Oil Sands region
What Compugen Offers You:
- Exciting, fast-paced challenging work environment
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A culture where authenticity and diversity are valued
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Professional development
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Participation in Women in Technology Network
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Opportunities to give back to our local communities
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Collaborative supportive team members
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Remote work/hybrid work options
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Work/life flexibility
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.
