London, On Windows/unix Jobs – 1 Openings This Week

Technology Support Specialist
Western University —London, ON
- $66,350–$94,700 a year
- Part-time
- Windows
- Microsoft Office
- Databases
1d

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Technology Support Specialist

Western University -
London, ON

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Job details

Part-time
$66,350–$94,700 a year
1 day ago

Qualifications

Operating systems
MCP
Procurement
UNIX
Windows
Technical support
Microsoft Office
Databases
SQL
Bachelor's
Virtualization
Scripting
Computer networking
Project management software
Computer skills
VMWare
Linux
College diploma
Google Analytics
Communication skills
Active Directory
CompTIA A+
Mobile devices
Information Technology

Full job description

Classification & Regular Hours

Hours per Week: 35

Salary Grade 14

The base salary will be $66,350 - $94,700 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Schulich School of Medicine & Dentistry provides outstanding education within a research intensive, distributed learning environment where tomorrow’s physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part time and full time faculty and over 1,000 staff.

Information Services (IS) provides high quality Information Technology and Management services to the School of Medicine & Dentistry in support of the School’s mission.

Responsibilities

As a member of the Information Services (IS), the Technology Support Specialist will be accountable for the configuration, support, and maintenance of all client computer devices including desktops, notebooks, and mobile devices in the Schulich School of Medicine & Dentistry. They will assist in the support and maintenance of Schulich servers which include Unix/Linux and Windows systems. The role will be responsible for the configuration and installation of software needed by the client, and will ensure appropriate security, backup and recovery procedures are implemented and any related documentation is prepared. The Technology Support Specialist will consult with clients on hardware recommendations, planning and installing upgrades and changes, acts as a liaison between the client, IS, and preferred hardware vendors to ensure effective and timely communication and that appropriate resources are solicited to ensure the clients’ needs are met. The role will participate in project work as assigned by the User Services Team Leader, at times taking a leadership role on assigned projects.

Qualifications

Education:

3 year Community College Diploma in an Information Technology field or a University Degree with a minor in an Information Technology field
Relevant certifications in Information Technology subjects (e.g. A+ certification, Microsoft Certified Professional, etc.) preferred

Experience:

5 years of current computer support experience including a variety of operating system software, hardware, application software, and networking experience using workstations, laptops, mobile devices, and servers
Preferred:
- Experience providing technical support and service in an academic IT environment
- Experience in computer networks and workstations and extensive server administration experience with Unix/Linux and Windows OS in a networked environment
- Experience installing, configuring, and maintaining virtualization software (VMware), storage arrays, and Microsoft Active Directory

Knowledge, Skills & Abilities:

Knowledge of, and ability to, complete image/software deployments, configure software and hardware, configure and user Active Directory Group Policy, and with system administration (including computer networks, operating systems, and applications software)
Ability to configure and maintain Windows and Linux virtual servers.
Excellent troubleshooting ability along with hands-on expertise in technical support for PC/MAC software, hardware and peripheral devices (printers, monitors, audio-visual, etc.)
Ability to diagnose and repair hardware issues with computer devices
Familiarity with databases including SQL and Google Analytics
Familiarity with developing software packages and with scripting and automating repetitive task would be an asset
Familiarity with virtualization would be an asset
Familiarity with Westerns procurement system (Mustang Market) would be an asset
Familiarity with project management tools and resources
Communication skills to describe technical concepts effectively to both novice and sophisticated users, including providing technology training as needed of equipment and software supported by IS
Communication skills to write clearly, and adapt communication style and content for intended audiences in a professional manner
Ability to write clear, concise and accurate procedural documentation
Ability to work in a manner that models best practices in confidentiality standards
Ability to provide solutions and ideas for improvement by using imaginative approaches where constructive thinking and innovation are required
Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
Ability and willingness to stay abreast of technological developments
Adapts readily and effectively to changing priorities and demands
Ability to work independently and maintain direction and focus through proactive planning and organized approaches to work
Computer skills with the ability to creatively use and integrate technology to improve quality and productivity
Intermediate computer skills in Microsoft Office Suite
Multi-tasking skills to prioritize and consistently produce high-quality work within deadlines
Ability to interact professionally with students, staff, faculty, and other members of the University community
Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
Ability to work independently and effectively as a member of the team to achieve department goals

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Apply Now

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Classification & Regular Hours

About Western

About Us

Responsibilities

Qualifications

Western Values Diversity

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