Manitoba Call center team lead Jobs – 21 Openings This Week

Manager Client Experience
Harvest Manitoba —Winnipeg, MB
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- Disability insurance
Quick apply
Student Admissions Advisor
Robertson College —Winnipeg, MB
- $45,000–$90,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
Team Coordinator
IntouchCX —Winnipeg, MB
- $21 an hour
- Evening shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Clinical Applications Consultant - Acute Care Diagnostics - Saskatchewan & Manitoba Territory
Werfen —Manitoba
- $90,000–$120,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Dental care
- Vision care
Bilingual French/English Customer Service Agent REMOTE
AnswerNet —Winnipeg, MB
- $19.50 an hour
- Remote
- Bilingual
- Customer service
- English
Quick apply
Project Manager-Remote
AnswerNet —Winnipeg, MB
- $60,000–$90,000 a year
- Monday to Friday
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Outside Account Manager (Full time)
Gillfor Distribution —Oak Bluff, MB
- $65,000–$70,000 a year
- Full-time
- Sales
- Travel
- Organizational skills
Quick apply
Administrative Clinic Lead
Peace of Mind Therapy and Consultation —Winnipeg, MB
- $18–$25 an hour
- Weekends as needed
- Customer service
- Administrative experience
- EMR systems
- Flexible schedule
Quick apply
14d
Healing Home Supervisor
The Link: Youth and Family Supports —Winnipeg, MB
- $25 an hour
- Full-time
- CPR Certification
- Analysis skills
- Working with children
- Paid time off
- Paid sick leave
Quick apply
Team Leader French/English Bilingual ON-SITE Winnipeg
AnswerNet —Winnipeg, MB
- $21 an hour
- Monday to Friday
- Bilingual
- English
- High school diploma or GED
- Disability insurance
- Dental care
Quick apply
Bilingual French/English Customer Service Agent ON SITE ONLY
AnswerNet —Winnipeg, MB
- $19.50 an hour
- Bilingual
- Customer service
- English
Quick apply
SENIOR CYBER SECURITY OFFICER
Manitoba Hydro —Winnipeg, MB
- $52.88–$72.45 an hour
- On call
- Computer Science
- DevOps
- Engineering
3d
Project Controls Lead
Aecon Group —Winnipeg, MB
- Engineering
- Microsoft Office
- Analysis skills
- Tuition reimbursement
Quick apply
Territory Manager - Manitoba
Convatec —Winnipeg, MB
- Weekends as needed
- Sales
- Bachelor's
- Driving
Inside Account Manager
Gillfor Distribution —Oak Bluff, MB
- $60,000–$65,000 a year
- Overtime
- Sales
Quick apply
Clinical Dispatch Manager
Keewatin Air LP —Winnipeg, MB
- 12 hour shift
- Nursing
- Customer service
- BLS Certification
- Employee stock purchase plan
- Disability insurance
Director of Clinical and Healing Services
The Link: Youth and Family Supports —Winnipeg, MB
- $100,000–$110,000 a year
- Weekends as needed
- Management
- Master's degree
- Psychology
Quick apply
Supervisor, Mechanical – Locomotive
Canadian National Railway —Winnipeg, MB
- Rotating shift
- Bilingual
- Microsoft Word
- Microsoft Excel
6d

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Manager Client Experience

Harvest Manitoba -
Winnipeg, MB

Quick apply

Job details

Permanent | Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Class 5 Licence
Microsoft Excel
Microsoft Outlook
Management
Customer service
Post-secondary education
Microsoft Office
Databases
Administrative experience
Change management
Supervising experience
Customer relationship management
Data entry
Organizational skills
Computer skills
Business
Leadership
Communication skills
Time management

Full job description

About Harvest Manitoba

Harvest Manitoba (“Harvest”) is a charitable organization dedicated to nourishing our communities and our sense of community so that no Manitoban goes hungry. We collect and share 13 million pounds of food every year, which is sorted and packed and distributed to Manitobans through our Community Food Network of more than 380 food banks and agencies in Winnipeg, rural, northern and First Nations communities. Right now, we feed 110,000 Manitobans every month, 49% are children. Our Food Distribution Centre, which includes our Community Support Centre and Warehouse, is in our Winnipeg headquarters.

Position: Manager Client Experience

Location: Winnipeg, Manitoba

Job Type: Full-time- Permanent

Reports To: Director People & Programs

Position Summary

As a key leader within the Client Services Team, the Manager Client Experience is responsible for overseeing all aspects of client-facing operations to ensure seamless access to Harvest Manitoba’s programs and services. This role provides strategic direction, supervises staff and volunteers, and ensures that client interactions are delivered with compassion, respect, and efficiency.

The Manager will lead intake processes, appointment scheduling, and food hamper distribution while maintaining accurate client records and ensuring confidentiality. They will monitor service delivery metrics, prepare weekly and monthly reports, and implement process improvements to enhance client experience.

This position also manages the reception and call center functions, coordinates with food bank partners, and fosters strong collaboration across departments. The Manager will champion a team-first culture, provide coaching and performance feedback, and ensure compliance with Harvests’ policies and standards. Flexibility and strong leadership are essential, as the role requires adapting to changing client volumes and operational priorities.

Key Responsibilities:

1. Leadership & Team Development

Lead and supervise the Client Services team, including workforce planning, scheduling, training, and performance management.
Provide mentorship and coaching to staff and volunteers, fostering professional growth and engagement.
Exercise authority in hiring, onboarding, coaching, and disciplinary decisions for team members.

2. Operational Oversight

Oversee client intake, appointment booking, and food hamper preparation to ensure timely, respectful, and efficient service delivery.
Manage reception and call center operations, ensuring high-quality client communication and responsiveness.
Develop and maintain standard operating procedures (SOPs) for all client service functions.

3. Data & Reporting

Maintain accurate and confidential client records; monitor data integrity and compliance with privacy standards.
Analyze service trends and prepare weekly, monthly, and quarterly operational reports for leadership review.
Use data insights to forecast demand and adjust staffing and resources accordingly.

4. Collaboration & Stakeholder Engagement

Coordinate with food bank partners and internal departments to optimize service delivery and resolve operational challenges.
Represent Client Services in cross-functional meetings and contribute to organizational planning initiatives.

5. Continuous Improvement

Identify and implement process improvements to enhance client experience and operational efficiency.
Lead change management initiatives within the team to adapt to evolving client needs and organizational priorities.

6. Compliance & Risk Management

Ensure adherence to Harvest Manitoba policies, privacy standards, and health & safety regulations.
Monitor compliance with union agreements and organizational standards.

7. Culture & Values

Promote Harvest Manitoba’s CREW values (Compassion, Respect, Exceptional, Welcoming) and foster a positive, inclusive work environment.
Champion diversity, equity, and inclusion within the team and client interactions.

8. Perform other responsibilities as assigned to meet evolving organizational needs.

Qualifications & Experience

Post-secondary education in Social Services, Business Administration, or related field (or equivalent experience).
Minimum 5 years of experience in client services or community programs, with at least 2 years in a leadership role.
Strong computer literacy with current, hands-on experience using client relationship

management (CRM) systems, data entry platforms, or case management software; ability to troubleshoot minor technical issues and support digital workflow processes.

Good time management skills, with the ability to multi-task, think critically, solve problem,

identify priorities, and adapt as needed to address urgent operational needs.

Proficiency with Microsoft Office software, including Word, Outlook, Excel, and PowerPoint.
Proven ability to network with community resources, build relationships and gather resources to

help support clients

Strong knowledge of food security and poverty issues (asset).
Excellent communication, conflict resolution, and organizational skills.
Ability to work flexible hours, including evenings and weekends as required.

About You:

You believe in the dignity and potential of every person and approach your work with empathy and respect.
You thrive in a collaborative team environment and enjoy working with others to create shared success.
You bring energy, initiative, and a problem-solving mindset to your work.
You are committed to creating an inclusive, safe, and efficient environment that empowers others to do their best work.
You are willing to undergo and provide a clear Criminal Record Check as a condition of employment
Knowledge of food security, poverty, and related human rights and social justice issues is anasset.
A valid Class 5 driver's license is required, and a reliable vehicle is strongly preferred.
Ability to work evenings and weekends on occasion to capture content from Harvest events and

stories from offsite stakeholders in the community.

Why you should join Harvest

Opportunity to contribute to a meaningful cause and make a tangible impact in the community.
A collaborative and mission-driven work environment.
Professional growth and development opportunities.
Paid 1-hour lunch and 30-minutes break.
Free Lunch Program.
Competitive salary and benefits package.
Benefits Package

o Dental Package

o Prescription Coverage

o Massage, Physiotherapy Coverage

o Employee Assistance Program (EAP)

o RRSP Company Match Plan

o On-Site Parking

Harvest Manitoba is committed to fostering an inclusive and accessible recruitment process. We strive to remove barriers and ensure equal opportunity for all applicants in a manner that respects dignity, independence, and integration. If you require accommodation at any stage of the application or interview process, please contact us at [email protected], and we will work with you to meet your needs.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Application question(s):

How many years of experience do you have using client management systems or databases?
How many years of experience do you have working in a client or customer service role?

Licence/Certification:

Manitoba Class 5 licence (required)
Clear criminal record check (required)

Work Location: In person

Quick apply

Refine Your Search

call center team lead jobs in manitoba

Manager Client Experience

Student Admissions Advisor

Team Coordinator

Clinical Applications Consultant - Acute Care Diagnostics - Saskatchewan & Manitoba Territory

Bilingual French/English Customer Service Agent REMOTE

Project Manager-Remote

Outside Account Manager (Full time)

Administrative Clinic Lead

Healing Home Supervisor

Team Leader French/English Bilingual ON-SITE Winnipeg

Bilingual French/English Customer Service Agent ON SITE ONLY

SENIOR CYBER SECURITY OFFICER

Project Controls Lead

Territory Manager - Manitoba

Inside Account Manager

Clinical Dispatch Manager

Director of Clinical and Healing Services

Supervisor, Mechanical – Locomotive

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