markham, on technical support manager Jobs – 15 Openings This Week

Supervisor, Service Desk (Onsite)
Compugen Inc —Richmond Hill, ON
- $65,000–$75,000 a year
- Overtime
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Lead CIC Customer Support Manager - Technical Support
GE Vernova —Markham, ON
- $93,300–$140,000 a year
- Full-time
- Remote
- PMP
- Salesforce
- Engineering
Technical Support Manager
Wiza —Toronto, ON
- $100,000–$120,000 a year
- Full-time
- Remote
- Sales
- SQL
- Bachelor's
- Dental care
- Paid time off
Quick apply
Supervisor, Service Desk
Toronto Zoo —Toronto, ON
- $92,879–$108,379 a year
- Weekends as needed
- Microsoft Access
- Azure
- Computer Science
Quick apply
9d
Team Lead, Service Desk
QuadReal Property Group —Toronto, ON
- $90,000–$105,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Customer service
- Dental care
- Paid time off
Lead Engineer - Customer Technical Support (Hardware)
GE Vernova —Markham, ON
- $110,500–$160,500 a year
- Full-time
- Engineering
- English
- Bachelor's
- Relocation assistance
8d
Senior Manager, Desktop Support
Blue Ant Media —Toronto, ON
- $90,000–$105,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
Sr. Technical Account Manager, Okta Strategic Customers
Okta —Toronto, ON
- $155,000–$194,000 a year
- Hybrid work
- Computer Science
- CAD
- Microsoft Office
- Dental care
- Paid time off
Technical Account Manager
Clariti Cloud Inc. —Toronto, ON
- $75,000–$90,000 a year
- Part-time
- Remote
- Salesforce
- Travel
- Communication skills
Quick apply
Technical Account Manager
Densify —Markham, ON
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
Senior Technical Account Manager
Plume —Toronto, ON
- Remote
- Computer Science
- PMP
- Engineering
Quick apply
12d
IT Lead Systems Administrator & Architect
JAM Industries Ltd —Toronto, ON
- Full-time
- Azure
- Analysis skills
- Scripting
- Wellness program
- Disability insurance
Quick apply

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Manager, IT Service Desk
Ontario Power Generation —Oshawa, ON
Education Level: Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or…
$111,000–$161,000 a year
13d
Supervisor, Service Desk (Onsite)
Compugen Inc —Richmond Hill, ON
Manage incident and request queues, ensuring timely triage, assignment, resolution, and strong ticket hygiene aligned to ITIL practices.
$65,000–$75,000 a year

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Supervisor, Service Desk (Onsite)

Compugen Inc -
Richmond Hill, ON

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Job details

$65,000–$75,000 a year

Qualifications

ITIL Certification
Microsoft Access
Azure
Computer Science
Enterprise software
Post-secondary education
LogMeIn
Windows
Continuous improvement
ServiceNow
Leadership
Communication skills
PowerShell
Active Directory
Intune

Full job description

Job Title/Titre d'emploi

Supervisor, Service Desk (Onsite)

Vacancy No / Numéro de poste vacant

VN9341

Company Name/Nom de l'entreprise

Compugen Inc

Work Location

Richmond Hill, ON

Pay Range / Rémunération

Base Compensation: $65000-$75000 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $65000-$75000 Annually (range is inclusive of variable compensation if applicable)

Pipeline Posting

Yes

Job Details/Détails du poste

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Location: Richmond Hill, ON-Onsite

Position Overview:

The Supervisor, Deskside is a hands-on “player/coach” responsible for leading a team of Deskside Support Analysts while also providing onsite Level 2 support to deliver a high-quality end-user experience across multiple locations for a Canadian Financial Institution. This role oversees daily ticket queue operations, prioritization, dispatch/coverage planning, and escalations, ensuring service levels and customer expectations are consistently met.
In addition to people leadership, the Supervisor, Deskside supports user access and administration through Active Directory and Azure AD, leads troubleshooting efforts for escalated incidents, and coordinates hardware/software lifecycle activities across Windows and Microsoft 365 environments. This role drives operational excellence through strong governance, reporting, process documentation, knowledge management, inventory controls (including hot spares), and continual service improvement. The Supervisor acts as a trusted technical partner to business stakeholders, including VIP users, through clear communication, timely resolution, and adherence to security and change control practices expected in a regulated environment.

Key Responsibilities:

Lead and support Deskside Support Analysts across multiple sites, providing daily direction, coaching, scheduling, and coverage planning.
Act as the primary escalation point for complex technical issues, customer concerns, and priority incidents.
Manage incident and request queues, ensuring timely triage, assignment, resolution, and strong ticket hygiene aligned to ITIL practices.
Provide hands‑on Level 2 deskside support as needed, including Windows, Microsoft 365, Active Directory/Azure AD access, hardware, and peripherals.
Deliver professional, white‑glove support for VIP users with discretion, urgency, and clear communication.
Oversee asset and inventory activities, including hot spares, device tracking, repairs, refreshes, and support for office moves or after‑hours work.
Monitor service performance and trends, contribute to reporting and service reviews, and drive continuous improvement through documentation and knowledge sharing.
Promote consistent service delivery standards across all locations while supporting onboarding and training of new team members.

Skills & Qualifications:

Post‑secondary education in Computer Science or a related field, or equivalent hands‑on experience.
5+ years of end‑user/deskside support experience, including 2+ years in a senior, lead, or supervisory role.
Strong knowledge of Windows 10/11, Microsoft 365, and common enterprise applications.
Hands‑on experience with Active Directory, Azure AD, and Intune/endpoint management concepts.
Experience with ITSM tools (ServiceNow preferred; Cherwell an asset) and ITIL‑aligned service operations (ITIL v3/v4 a plus).
Strong troubleshooting skills across hardware, software, and connectivity, with a structured, customer‑first approach.
Working knowledge of PowerShell and use of remote support tools (e.g., LogMeIn Rescue or equivalent).
Excellent written and verbal communication skills, including executive/VIP interactions; ability to prioritize and manage competing demands.
Comfortable working in a regulated environment, following documented procedures, supporting occasional overtime, and coaching others to do the same.

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

Apply Now

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About Compugen

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