Markham On Patient experience manager Jobs – 923 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Manager, Project Delivery – Long Term Care, FT (J0726-0033)
North York General Hospital —Toronto, ON
- $127,612.88–$153,750.68 a year
- 8 hour shift
- PMP
- Master's degree
- Analysis skills
Quick apply
14d
Medical Radiation Technologist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $38.88–$52.13 an hour
- Temporary
- English
- Computer skills
- Dental care
Quick apply
Medical Laboratory Technologist - Microbiology
Med Health Laboratories Ltd —North York, ON
- From $35 an hour
- Part-time
- Microsoft Excel
- Laboratory experience
- Continuous improvement
Quick apply
Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
13d
Dental Office Manager
Confidential —East York, ON
- $35–$45 an hour
- Full-time
- Management
- Customer service
- Administrative experience
Quick apply
14d
Full-Time Pharmacy Manager
Whole Health Pharmacy —Toronto, ON
- $110,000 a year
- Full-time
- Medication administration
- Doctoral degree
- Master's degree
- Profit sharing
- Dental care
Quick apply
Dental Office Manager
Toothlife Studios —Toronto, ON
- $35–$45 an hour
- Temporary
- Presentation skills
- Team management
- In-person
- Profit sharing
- Dental care
Quick apply
2h
Medical Clinic Manager
West Hill Medical Centre —Toronto, ON
- Full-time
- Management
- Medical office experience
- English
- Paid time off
Quick apply
7d
Primary Care Clinical Educator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $87,797.50–$128,700.00 a year
- Full-time
- Nursing
- Bachelor's
- Teaching
- Dental care
- Employee assistance program
Quick apply
Diabetes Education Dietitian, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $41.94–$49.97 an hour
- Full-time
- Dental care
- Employee assistance program
Quick apply
Director of Long Term & Elder Care, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
Pharmacy Manager
Rexall Pharmacy Group LTD —Toronto, ON
- $51.06–$62.40 an hour
- Full-time
- Communication skills
- Disability insurance
- Relocation assistance
Quick apply
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Occupational Health Nurse - Permanent Part Time
Toronto Grace Health Centre —Toronto, ON
- $45–$54 an hour
- Part-time
- Nursing
- BLS Certification
- Presentation skills
Manager of FHO & Academics
South East Toronto Family Health Team —Toronto, ON
- $33.28–$36.11 an hour
- Full-time
- Management
- Medical office experience
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Pharmacist
Confidential —Scarborough, ON
- From $50 an hour
- Part-time
- English
- Analysis skills
- Organizational skills
Quick apply
14d
Clinical Manager, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $61.55 an hour
- Full-time
- Nursing
- BLS Certification
- Master's degree
- Dental care
- Employee assistance program
Quick apply
Dental Receptionist
Markham and Richmond Hill Dental Office —Richmond Hill, ON
- $20–$28 an hour
- Part-time
- Customer service
- Medical office experience
- English
- Dental care
Quick apply

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

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Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

patient experience manager jobs in markham on

Manager, Service Desk

Manager, Project Delivery – Long Term Care, FT (J0726-0033)

Medical Radiation Technologist, Moose Factory, ON

Medical Laboratory Technologist - Microbiology

Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON

Dental Office Manager

Full-Time Pharmacy Manager

Dental Office Manager

Medical Clinic Manager

Primary Care Clinical Educator, Moose Factory, ON

Diabetes Education Dietitian, Moose Factory, ON

Director of Long Term & Elder Care, Moose Factory, ON

Director of Infrastructure and Policy, Moosonee, ON

Pharmacy Manager

Director of Patient Care, Fort Albany, ON

Occupational Health Nurse - Permanent Part Time

Manager of FHO & Academics

Pharmacist

Clinical Manager, Fort Albany, ON

Dental Receptionist

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