CS-1 Transportation is a leading 3PL Freight Broker (Non-Asset-based*). We are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in The Growth 500 - 4 years in a row. We are looking to add to our dispatch team.
*Non-asset-based meaning no warehouse, no trucks or drivers
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Position: Logistics Coordinator
Job Type: Full-time, Permanent
Salary: $50,000 - $65,000 (based on experience)
Hours: 8 hour shift (Monday to Friday) plus Statutory Holidays
Location: Head Office - 5026 South Service Road, Burlington, ON
Office or Hybrid: Office based position - NO HYBRID AVAILABLE
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Main Purpose of Job:
We are looking for an exceptional Logistics Coordinator that knows the industry! We are offering an exciting opportunity to learn all aspects of 3PL brokerage.
In this position the Logistics Coordinator will need to enter orders into our TMS system - TransPlus Fleet Manager. You will be required to find carriers (spot quotes) for customer orders to move freight in the most efficient way possible. The Logistics Coordinator will negotiate rates with customers and carriers all while meeting the high standards CS-1 Transportation provides.
Reports to: Operations Manager
Duties and Responsibilities:
- Field and direct all incoming phone calls, emails and faxes as required
- Respond to all e-mails in a timely fashion including customer e-mails for pickups, rates and availability and updates
- Responsible for adhering to checklist to accurately enter orders, provide updates and tracking (includes addresses, contacts, emails, and PO/SO/Reference #s)
- Carrier search and rate negotiation (accessing TMS History as leverage but should have experience sourcing carriers)
- Dispatching contracts to carriers, with all/any special instructions (once rate has been agreed upon)
- Confirming customs broker information and entering into TMS
- Saving all documents (BOLS/Customs docs/Packing lists) to the server
- Experience spot quoting. Saving all emails with spot quotes to the server
- Ensuring Carriers have insurance, and an acceptable safety rating before securing
- Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly.
- Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer
Additionally, you will be crossed-trained how to work in customer service, especially on weekends:
- To handle all aspects of the company’s operations from phone calls to dealing with carriers
- To track and trace current loads
- Inform the customer the whereabouts of their freight via email, or phone
- Collect POD from carriers within a reasonable amount of time
- Add carrier packets and update profiles
- Update shippers and consignee profiles
- To assist in saving documentation, customs docs and facilitating the docs to carriers
Required Qualifications:
- Experience with TMS (Transportation Management Software)
- North American carrier knowledge
- Various knowledge and experience with assorted trucks and trailers
- TMS Software experience
- Negotiation of rates with carriers
- Previous experience (1-2 years) as a Dispatcher or Logistics Coordinator for 3PL-Non-Asset-Based
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
- Excellent problem-solver skills, very resourceful
- Proficient in Microsoft Office Suite or related software
Preferred Qualifications:
- TransPlus or Fleet Manager experience is a plus
- Diploma or education in related industry (Logistics or Transportation)
- Typing experience (40wpm plus)
Soft Skills:
- Takes pride and ownership of work
- Excellent verbal and written communication skills
- Extensive knowledge of customer service procedures and principles.
- Organized with attention to detail – takes pride in work
- Multi-tasker with strong ability to prioritize effectively
- Ability to adapt to new software
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Disclosure Statements:
This position is not for an existing job vacancy. Please note that we do not use Artificial Intelligence (AI) to screen candidates.
Job Types: Full-time, Permanent
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Do you reside within 50km from our Burlington office (L7L 5Y7)?
Experience:
- 3PL Logistics Coordinator (Non-Asset-Based-Company) : 1 year (required)
Language:
Work Location: In person
