Position Overview:
JOHNSTONE BROTHERS EQUIPMENT CORP AND GROUP OF COMPANIES is seeking a motivated, reliable, and customer-focused Junior Parts Sales & Administrative Support to join our Parts Department.
This is an entry-level to junior role suited for someone who is eager to learn the parts business while supporting day-to-day parts operations, order processing, customer service, inventory handling, parts fulfillment, documentation, and internal team coordination.
The successful candidate will work closely with the Parts Manager, senior parts staff, Purchasing, Shipping, Service, and Customer Service teams to help ensure parts orders are processed accurately, customers are updated, paperwork is completed properly, and parts are received, picked, staged, shipped, or handed off efficiently.
This role is intended to cover both practical parts department support and administrative follow-through. It is a good opportunity for someone with a positive attitude, strong attention to detail, and an interest in building a career in parts, customer service, equipment, automotive, logistics, or industrial supply.
Key Responsibilities:
Customer Service & Parts Support
- Assist with responding to parts inquiries from walk-in customers, phone calls, and emails under the guidance of senior parts staff or the Parts Manager.
- Help identify customer needs and provide basic information regarding parts availability, pricing, order status, and delivery or pickup timing.
- Support counter sales and walk-in customers in a professional, helpful, and friendly manner.
- Assist with processing parts orders accurately and efficiently in the company system.
- Help prepare parts for customer pickup, delivery, shipping, or internal use.
- Follow up on basic order status updates, customer questions, and outstanding items as directed.
- Assist with parts-related customer questions or re-route customers to the appropriate person or department when needed.
Order Processing & Documentation
- Assist with converting approved quotes into sales orders or required internal documents in NetSuite or other company systems, as trained and directed.
- Prepare, organize, and verify customer documentation, including packing slips, invoices, pick lists, waybills, sales orders, and internal handoff paperwork.
- Double-check shipment and pickup paperwork before parts are released, picked up, or dispatched.
- Maintain accurate records of orders, returns, customer communications, and order notes.
- Organize returned pick lists, signed packing slips, parts folders, and related paperwork.
- Assist with filing, scanning, and general parts department administration.
Parts Fulfillment, Pickup & Shipping Support
- Pick, organize, stage, and prepare parts for customer pickups, internal requests, courier shipments, or outbound deliveries.
- Communicate order readiness to customers when directed and help coordinate customer pickup paperwork.
- Ensure customers sign required pickup or delivery documents before parts are released.
- Retrieve parts for customer pickups, with assistance for heavier or awkward items.
- Package parts safely and accurately for transport.
- Assist the Shipping or Traffic team with customer paperwork preparation and handoffs for outbound shipments.
- Support parts transfers between company locations as required.
- Occasionally assist with the movement or delivery of parts using a company vehicle, if needed and authorized.
Internal Parts Requests & Team Coordination
- Support internal parts requests from the Service Department, shop, and other company locations.
- Pick, organize, and stage parts for technicians or internal departments.
- Assist with tracking parts required for work orders or service jobs.
- Communicate clearly with the Parts Manager or senior team members when parts are unavailable, delayed, damaged, short-shipped, or require clarification.
- Liaise with Purchasing regarding backorders, order delays, outstanding orders, sold goods pending arrival, or unresolved ETAs.
- Pass along key customer requests, order updates, and timing concerns to the appropriate internal team members.
- Provide additional phone coverage or reception support when needed.
Inventory, Receiving & Stocking
- Receive incoming parts shipments and verify quantities against packing slips, purchase orders, or receiving documents.
- Label, organize, and stock parts in the appropriate locations.
- Assist with keeping parts shelves, bins, counters, and storage areas clean, organized, and accurate.
- Help with cycle counts, inventory checks, parts location updates, and stock adjustments as directed.
- Notify the Parts Manager or senior staff of discrepancies, damaged goods, shortages, low-stock items, or misplaced parts.
- Follow company procedures for handling, storing, and moving parts safely.
Backorders, Returns & Customer Follow-Up
- Assist with tracking backordered, partially fulfilled, or delayed parts orders.
- Help notify Purchasing or senior parts staff of new or unresolved backorders.
- Assist with paperwork for backordered or partially fulfilled shipments.
- Help follow up on outstanding orders, sold goods pending arrival, unresolved ETAs, and customer updates.
- Support return paperwork, customer credit processing, and internal tracking as directed.
- Contact customers, when directed, to confirm shipping addresses, pickup timing, payment status, or order details.
- Process or assist with credit card transactions only as trained and authorized, following company procedures.
Administrative Duties & Compliance
- Enter or update parts information, customer details, order notes, payment notes, and inventory records in the company system.
- Maintain clear documentation of customer communications and internal follow-ups.
- Ensure paperwork is completed accurately, filed properly, and available for internal review.
- Assist with parts-related reporting, order tracking, and inventory administration as needed.
- Follow company policies, procedures, and safety standards at all times.
- Maintain confidentiality and professionalism when handling customer, payment, and company information.
Qualifications and Skills:
- 0-2 years of experience in parts, customer service, warehouse, shipping/receiving, administration, logistics, automotive, equipment, or a related environment.
- Previous experience with heavy equipment, automotive parts, industrial parts, parts administration, warehouse inventory, or order processing is an asset but not required.
- Strong willingness to learn and develop parts, system, and product knowledge.
- Good communication and interpersonal skills, with a customer-first attitude.
- Strong attention to detail and ability to follow structured processes.
- Ability to stay organized and manage multiple tasks in a busy environment.
- Comfortable using computers and learning inventory, order processing, and ERP systems.
- Basic Microsoft Office skills, including Outlook, Word, and Excel.
- Ability to lift, move, and handle parts safely as required.
- Positive attitude, dependable work habits, and willingness to support different areas of the Parts Department as needed.
What We Offer:
- Competitive compensation based on experience.
- Full-time opportunity with stable hours and team support.
- Training and development in parts, inventory, customer service, systems, and equipment support.
- Opportunity to grow into a more senior parts, fulfillment, customer service, or sales role.
- Hands-on involvement with parts, operations, and customer-facing activity.
- A collaborative and fast-paced work environment.
Pay: $18.00-$22.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Brampton, ON L6T 3Y3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a very strong ability to be organized/detailed?
- Are you willing to or have ability to lift, move and handle parts safely?
Experience:
- Parts or customer service: 1 year (preferred)
Language:
Work Location: In person
