nepean on service desk analyst Jobs – 14 Openings This Week

Service desk Analyst at Client site in Ottawa
DXC Technology —Ottawa, ON
- Full-time
- Bilingual
- English
- Windows
Service Desk Administrator 1
Convergence Networks —Ottawa, ON
- $50,000–$55,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Dental care
- Vision care
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
7d
BILINGUAL SERVICE DESK ANALYST
Nova Networks Inc. —Ottawa, ON
- $19–$23 an hour
- Bilingual
- English
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- No experience needed
- SQL
Quick apply
Systems Administrator
MDA Systems Ltd. —Ottawa, ON
- $75,000–$90,000 a year
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
- $90,000–$115,000 a year
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
7d
Bilingual RTR Payment Operations Center Analyst - Level 3
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- Computer Science
- Business
- Dental care
- Paid time off
Quick apply
Systems Administrator
MDA —Ottawa, ON
- $75,000–$90,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
Bilingual - Payment Operations Centre Analyst (Level II)
Payments Canada —Ottawa, ON
- $63,000–$105,000 a year
- Temporary
- Hybrid work
- Bilingual
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
7d
Bilingual Service Desk Analyst (English/French)
Nova Networks —Ottawa, ON
- $19–$23 an hour
- Full-time
- Bilingual
- English
- In-person
Quick apply
3d
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
VP, Data & Analytics
Scribd, Inc. —Ottawa, ON
- $225,000–$320,000 a year
- Full-time
- Business
- Analytics
- Disability insurance
- Dental care
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
9d

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Service desk Analyst at Client site in Ottawa

DXC Technology -
Ottawa, ON

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Job details

Full-time

Qualifications

Bilingual
French
English
Windows
Microsoft Office
High school diploma or GED
Case management
Computer networking
Document management systems
Communication skills

Full job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a bilingual (English/French) team member

willing to go through a Top Secret Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

What You´ll Do:

Providing telephone and email support for any applications, proprietary programs, and computer equipment used by the client.
Ensuring the Helpdesk is always monitored during hours of operation.
Responding to calls in a timely, courteous, professional, and appropriate manner.
Assessing and resolving all service requests based on urgency, type of issue and available resources.
Applying problem-solving techniques to resolve Helpdesk issues prior to escalating.
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Documenting details of issues, and work completed to resolve them, in a ticketing system.
Other duties may also be assigned.

Who You Are:

bilingual (English/French)
This role requires Top Secret Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Superior written and verbal communication skills in both English and French are mandatory.
High school education or equivalent.
1-3 years’ work experience or equivalent combination of experience and college level education.
IT Technical graduate applicants will be strongly considered.
Experience in customer facing role, either remote or face to face.
A positive attitude and a drive take care of client needs.
Ability to work independently as well as in a team environment.
Ability to maintain a high quality of service despite tight timelines.
Competency prioritizing and redefining priorities when necessary.
Knowledge of call routing and case management processes.
Experience applying problem solving skills in stressful situations.
Experience with Microsoft Windows, Microsoft Office, and printers.
Knowledge of document management systems, networking, and mobile phones an asset.

Work Environment

Work assigned eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15PM.

**This positin is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

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service desk analyst jobs in nepean on

Service desk Analyst at Client site in Ottawa

Service Desk Administrator 1

Service Management Analyst

BILINGUAL SERVICE DESK ANALYST

Experience IT Systems Administrator

Systems Administrator

IT Service Manager

Bilingual RTR Payment Operations Center Analyst - Level 3

Systems Administrator

Bilingual - Payment Operations Centre Analyst (Level II)

Bilingual Service Desk Analyst (English/French)

ITSM Support Analyst

VP, Data & Analytics

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

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willing to go through a Top Secret Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

This role requires Top Secret Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

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