New Brunswick Customer support & client services managers Jobs – 16 Openings This Week

Call Center Manager
1 Clean Air —New Brunswick
- $50,000–$70,000 a year
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
Quick apply
3d
Senior Manager, Everyday Banking
Tangerine Bank —Moncton, NB
- Sales
- Bachelor's
- No university degree
Customer Service Manager
Venor —New Brunswick
- $65,000–$75,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- English
Quick apply
14d
Manager, Customer Care
Grand & Toy —Moncton, NB
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Bilingual
- CRM software
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
14d
Customer Success Manager - Canada
Delinea —Saint John, NB
- $98,000–$122,000 a year
- Full-time
- Bilingual
- English
- Bachelor's
- Designated paid holidays
- Paid time off
Service Coordinator (Management Development Program)
Waterworks Pool & Spa Services Inc. —Moncton, NB
- $20–$24 an hour
- Full-time
- Customer service
- English
- In-person
- Mileage reimbursement
- Designated paid holidays
Quick apply
10d
Client Success Manager- Health & Pharma- Remote New Brunswick
Dentsu —New Brunswick
- $70,000–$80,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Social media management
- English
- Dental care
- Paid time off
Superviseur, Service à la clientèle / Supervisor, Customer Care
Day & Ross —Florenceville-Bristol, NB
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Manager – WFM Routing and Skill Optimization
Royal Bank of Canada —Moncton, NB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
10d
Director, Implementations and Adoption
Pluralsight —New Brunswick
- $169,000–$212,000 a year
- Full-time
- APIs
- In-person
- Paid time off
1d

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Customer Success Manager
Confidential —Scarborough, ON
Strong analysis skills to interpret data insights and develop strategic action plans. Collaborate with cross-functional teams including sales, product…
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Bilingual French/ English Contract Centre Manager
Dean Group - Toronto —Toronto, ON
Teams to develop and maintain quality in all aspects of work. Exceptional complex problem-solver with effective negotiation and conflict resolution.
$75,000 a year
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Call Center Manager

1 Clean Air -
New Brunswick

Quick apply

Job details

Permanent | Full-time
$50,000–$70,000 a year
3 days ago

Qualifications

Bilingual
CRM software
French
Sales
Call center
English
Microsoft Office
AI
Time management

Full job description

About Us

1 Clean Air is a leading provider of air duct cleaning, HVAC, mold, and insulation services across Ontario and Québec, serving residential, commercial, industrial, and governmental clients. Since 1985, we have built our reputation on quality, integrity, and customer care, helping customers maintain clean, healthy, and energy-efficient indoor environments.

Position Overview

We are seeking a highly organized, proactive, and results-driven Bilingual Call Center Manager to lead our sales and customer service teams. This role owns three things above all: coaching the team to perform, monitoring performance against clear targets, and becoming the in-house expert on every service and product we sell — then transferring that knowledge to every rep.

The role is responsible for driving revenue performance, improving conversion rates, maintaining strong customer experience standards, and ensuring accountability across the call center. We are a technology-forward operation, so we are especially interested in candidates who have used (or experimented with) AI tools inside a CRM, support software, or phone system to coach faster, work smarter, and convert better.

Key Responsibilities

Coaching & Team Development

Provide daily, hands-on coaching through live call monitoring, recorded call reviews, and structured one-on-ones.
Build individual development plans and scorecards tied to conversion, revenue, and quality.
Train, motivate, and hold the team accountable to sales targets, KPIs, and service standards.

Performance Monitoring & Accountability

Track, analyze, and report on call volume, booking rate, close rate, revenue per rep, average ticket, follow-up SLAs, and QA scores.
Run a daily and weekly accountability rhythm (huddles, dashboards, target reviews) that keeps the team focused on results.
Identify performance gaps and implement process improvements, reporting systems, and team structures to lift results.

Product & Service Expertise (Own the Knowledge)

Develop deep working knowledge of our full service line — air duct cleaning, HVAC, mold remediation, and insulation — across residential, commercial, industrial, and governmental segments.
Ensure every rep can accurately explain each service, qualify customer needs, and position the right solution with confidence.
Own and maintain a living knowledge base — scripts, FAQs, objection-handling guides, and service explainers — so product knowledge stays consistent and current across the entire team.

AI, CRM & Tools

Leverage AI-powered tools across our CRM, support software, and phone system to improve coaching, efficiency, and conversion (e.g., call transcription and scoring, conversation intelligence, AI-assisted QA, automated follow-ups, voice/IVR).
Identify, test, and roll out AI and automation opportunities that reduce manual work and surface actionable insights.
Maintain data hygiene and workflow automation in the CRM so reporting and follow-up are reliable.

Sales Process & Revenue Growth

Drive revenue growth by improving scripts, sales processes, objection handling, lead follow-up, and customer communication.
Optimize the full lead-to-booking journey to raise conversion at every stage.

Operations & Coordination

Coordinate scheduling, dispatching, and follow-up processes to maintain a smooth workflow and excellent client experience.
Develop and maintain Standard Operating Procedures, scripts, training materials, and documentation systems.
Work closely with leadership to provide clear reporting on team performance, revenue opportunities, operational issues, and improvement plans.

Qualifications

Minimum 4 years of proven experience in call center management, ideally in a sales-driven or home/field-services environment.
Strong ability to lead a sales-focused team and manage performance based on revenue, conversion rates, KPIs, and customer experience.
Strong sales skills.
Ability to work 24/7, and availability beyond working hours.
Demonstrated coaching ability — you develop people, not just monitor them.
Comfort using data, reports, dashboards, and performance metrics to make decisions.
Hands-on experience with CRM systems and workflow/automation tools; experience using AI tools in a CRM, support platform, or phone system is a strong asset.
Aptitude and appetite for learning technical service offerings and teaching them to others.
Excellent organizational, time management, problem-solving, and multitasking skills.
Excellent communication and interpersonal abilities; Bilingualism in English and French is required.
Proficiency with Microsoft Office.
Ability to lead, adapt, and make decisions in a fast-paced, performance-driven environment.

Why Join Us

Join a reputable, fast-growing company with a strong presence in Ontario and Québec.
Lead a key revenue-generating team with real ownership and impact.
Work in a technology-forward environment where AI and automation are encouraged, not resisted.
Collaborative, supportive, and family-oriented culture.
Opportunity for professional growth and advancement.
Competitive salary and benefits package.

Pay: $50,000.00-$70,000.00 per year

Application question(s):

What was the approximate monthly revenue generated by the call center or sales team you managed?
What KPIs did you track on a daily or weekly basis to improve team performance, conversion rates, and customer experience?
What CRM, support, or phone systems have you managed, and have you used any AI or automation tools within them? Briefly describe how.

Experience:

Call Center Management: 3 years (required)

Language:

French and English (required)

Work Location: Remote

Quick apply

Refine Your Search

customer support & client services managers jobs in new brunswick

Call Center Manager

Senior Manager, Everyday Banking

Customer Service Manager

Manager, Customer Care

Customer Success Manager - Canada

Service Coordinator (Management Development Program)

Client Success Manager- Health & Pharma- Remote New Brunswick

Superviseur, Service à la clientèle / Supervisor, Customer Care

Manager – WFM Routing and Skill Optimization

Director, Implementations and Adoption

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