Newmarket, On Customer service technician Jobs – 4 Openings This Week

Tech Support Representative
telMAX —Markham, ON
- $40,000–$45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Quality Assurance Specialist
Betz Pools Limited —Stouffville, ON
- $28–$30 an hour
- Customer service
- Microsoft Office
- Business
Quick apply
Auto Body Apprentice
Newmarket Collision —Newmarket, ON
- $21–$24 an hour
- Full-time
- Mechanical knowledge
- Time management
- Dental care
- Life insurance
Quick apply
Senior Financial Advisor - Bayview & High Tech, Richmond Hill, ON
Scotiabank —Richmond Hill, ON
- Sales
7d

More jobs to discover

Find similar jobs that you might be interested in.

Meat Specifications Specialist
Metro —Etobicoke, ON
College diploma or University studies (certificate) in a food/quality assurance related field. This encompasses both Metro’s food safety and procurement…
$62,400–$81,900 a year
Bilingual Quality Assurance Specialist
CWB Group - Industry Services —Toronto, ON
Recommend changes to quality system procedures, work instructions and forms to render certification and registration services more efficient.

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Automotive Apprentice
Northern Roads Auto Group —Lindsay, ON
Work with a Master Technician on all service work orders to complete work efficiently and accurately. Ability to read and interpret technical drawings and/or…
$22–$30 an hour
Quick apply
Tech Support Representative
telMAX —Markham, ON
Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and…
$40,000–$45,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for customer service technician in newmarket, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service technician jobs near newmarket, on

Senior Financial Advisor jobs in Richmond Hill, ON

Technical Support Specialist jobs in Markham, ON

Senior Software Engineer jobs in Vancouver, BC

Senior Financial Advisor jobs in Vancouver, BC

Senior Financial Advisor jobs in Etobicoke, ON

Senior Financial Advisor jobs in Victoria, BC

Senior Financial Advisor jobs in Calgary, AB

Financial Advisor jobs in Vancouver, BC

Neo Financial jobs in Ontario

Senior Management jobs in Winnipeg, MB

Mondelez Quality jobs in Toronto, ON

Quality Assurance Specialist jobs in Kelowna, BC

Quality Manager jobs in Edmonton, AB

Payment Operations Specialist jobs in Toronto, ON

Quality Assurance Specialist jobs in Calgary, AB

Quality Assurance Specialist jobs in Toronto, ON

Remote Payroll Specialist jobs in Ontario

Quality Assurance Specialist jobs in Ottawa, ON

Auto Body Technician jobs in Cornwall, ON

Performance Auto Group jobs in St. Catharines, ON

Tech Support Representative

telMAX -
Markham, ON

Quick apply

Job details

Full-time
$40,000–$45,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center
English
Microsoft Office
High school diploma or GED
First Aid Certification
Computer networking
Telecommunication
Communication skills

Full job description

TECH SUPPORT REPRESENTATIVE

Your Position & How You Will Contribute:

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and services. This role is focused on building and maintaining positive relationships with customers to achieve high levels of customer satisfaction, ultimately enhancing sales potential and customer retention.

Responsibilities & Key Duties:

Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Collaborate with other departments to deliver seamless and high-quality customer support.
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Perform other related duties as required to support the team and business objectives.

What You Bring:

Experience in a call center environment is preferred.
Telecommunications and network experience is an asset but not essential.
First Aid training is an asset.

Experience:

Strong oral and written communication skills in English.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Ability to build relationships and work collaboratively as part of a team.
Accountable, flexible, and able to maintain composure under pressure.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.

Education:

Secondary (high) school graduation certificate or equivalent experience.

Quick apply

Refine Your Search

customer service technician jobs in newmarket, on

Tech Support Representative

Quality Assurance Specialist

Auto Body Apprentice

Senior Financial Advisor - Bayview & High Tech, Richmond Hill, ON

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for customer service technician in newmarket, on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected