ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to a Projects Manager, ITS, is responsible for providing customer support, maintenance, repairs, upgrades, system backups and documentation of data centre and networking components, including servers, storage, security, software, virtual desktop, network and disaster recovery, etc; working closely with ITS staff, Senior Analysts and vendors to ensure all data centre and networking components are monitored, maintained, available, reliable and of sufficient capacity and capability to support current and future infrastructure initiatives.
WHAT YOU'LL BE DOING
- Utilizes incident tracking software to manage requests for support from customers and the IT Service Desk, in compliance with corporate and ITS standards, guidelines and policies.
- Maintains customer’s active directory accounts, including the creation, deletion and modification of accounts, groups, distribution lists and network print queues in accordance with appropriate security policies and specifics of customer requests.
- Works with vendors to unpack, move, install, configure, maintain and repair data centre and networking components.
- Maintains core corporate applications including email, instant messaging, video conferencing and virtual desktop infrastructure.
- Works closely with ITS staff, Senior Analysts and vendors to ensure all data centre and networking components are monitored, maintained, available, reliable and of sufficient capacity and capability to support all current and future infrastructure initiatives.
- Creates and maintains documentation and diagrams of data centre and networking components, including locations, serial numbers, revision levels, software licensing and service history.
- Creates, maintains and documents standard operating procedures to ensure system backup, security and daily procedures are effective, documented and followed.
- Performs monitoring and maintenance procedures on data centre and networking components and makes recommendations for improvements in reliability, availability, incident, and problem management procedures.
- Utilizes enterprise backup software to ensure all system backups and restores are performed in compliance with records management policies and customer requests.
- Works with ITS staff, customers and vendors to configure and support data centre and networking components.
- Provides support and guidance to other team members, ensuring effective knowledge transfer.
- Ensures that services provided meet Regional customer service standards.
- Responds to inquiries and resolves concerns, as appropriate.
- Participates on committees, work groups, task forces and special projects, as assigned.
Performs backup duties for the Senior Network Analyst occasionally for the Network Analyst – LAN/WAN, as required.
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WHAT WE'RE LOOKING FOR
- Successful completion of a Community College Diploma in Information Technology or a related discipline or approved equivalent combination of education and experience
- Microsoft Certified Solutions Expert (MCSE or current equivalent) and VMware Certification or equivalent experience
- Minimum three (3) years experience in the Information Technology field maintaining a server and networking infrastructure for a large organization, including enterprise class services, storage area networks, backup devices, Enterprise backup software and email systems, network switches, routers, and management software, Microsoft server operating systems and utilities and TCP/IP network infrastructure.
- Experience with:
- Microsoft Multi-Site Active Directory environments, ADFS and Azure AD/Entra ID
- VMware and Citrix infrastructure support and administration
- Microsoft PowerShell and other scripting languages
- Current Microsoft Exchange Server support and administration
- Enterprise Backup solution support and administration
- Current Microsoft Collaboration tools support and administration
- Enterprise SAN support and administration
- Experience in a Microsoft LAN/WAN environment and voice over IP solutions
- Satisfactory Police Criminal Background Check
- Demonstrated ability in the Region’s core competencies
