Additional Information: This hotel is owned and operated by an independent franchisee, Canadian Niagara Hotels, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Located on the brink of one of the world’s greatest natural wonders, Marriott on the Falls Hotel and Marriott Fallsview Hotel and Spa offer exceptional guest experiences supported by strong meeting and event operations. Across both properties, we deliver a high-volume, dynamic events environment with a commitment to excellence, innovation, and guest satisfaction.
We are seeking a Director of Events & Conference Services to lead our Conference Services and Catering function. This role is responsible for driving revenue performance, operational excellence, and delivering a seamless, high-quality experience for all group and event clients.
Responsibilities and Essential Job Functions Include (but are not limited to):
- Provide strategic leadership and oversight of the Conference Services and Catering teams, including Managers, Coordinators, and Group Housing.
- Lead the department to book, sell, plan, and execute all events while ensuring the highest level of guest satisfaction.
- Direct the planning and execution of complex, high-profile group business across both properties.
- Assist in the development and execution of the annual hotel business plan and departmental budget.
- Collaborate closely with Sales and actively participate in site inspections to support conversion and client experience.
- Maintain strong working relationships with the Director of Food & Beverage, Executive Chef, and Director of Banquets.
- Ensure clear and consistent communication across all departments to support successful event execution.
- Develop and manage catering menu pricing and banquet room minimums using current competitive market data.
- Maintain and update CI menu pricing, including all custom write-ins.
- Maximize meeting space utilization to drive incremental revenue opportunities.
- Oversee Banquet Event Order (BEO) and Resume processes to ensure operational clarity and precision.
- Ensure BEOs are distributed a minimum of 7 days prior to events (target 90% compliance).
- Maintain BEO revision/error rates below 5% of weekly distribution.
- Ensure deposit compliance exceeds 95% on-time in accordance with contractual terms.
- Ensure final invoices are issued within 72 hours post-event with no required Finance corrections.
- Build and maintain strong client relationships, ensuring clear communication and successful event execution.
- Maintain positive relationships with preferred vendors and wedding planners.
- Administer departmental payroll, including Kronos time edits and scheduling accuracy.
- Lead recruitment, hiring, training, and development of Conference Services and Catering associates.
- Provide coaching, counseling, and performance evaluations to drive a high-performance culture.
- Ensure seamless execution and flow of all in-house group events.
- Implement and maintain departmental systems, procedures, and controls.
- Ensure compliance with Marriott service standards, health and safety regulations, and company policies.
- Perform other duties as assigned.
Qualifications:
- Minimum 5 years progressive hotel experience, with at least 3 years in Convention Services within a high-volume environment.
- Large convention hotel experience preferred.
- Post-secondary education in Hospitality Management or related field preferred.
- Proven leadership ability with experience developing and motivating teams.
- Strong business acumen with budgeting, forecasting, and revenue management experience.
- In-depth knowledge of Food & Beverage operations, banquet service, and event execution.
- Working knowledge of health regulations, liquor laws, and operational compliance.
- Strong selling, negotiation, and presentation skills.
- Excellent organizational, time management, and multi-tasking abilities.
- Strong communication skills, both verbal and written.
- Ability to make sound decisions in a fast-paced environment.
- Advanced customer service orientation with strong attention to detail.
- Proficiency in Delphi and hotel systems required.
- Certified Meeting Planner (CMP) designation considered an asset.
- Ability to work flexible hours including evenings, weekends, and holidays.
- Physical ability to stand for extended periods and lift up to 40 lbs.
- Experience in a unionized environment considered an asset.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Benefits We Offer Our Associates: Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits. Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties. Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name. Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario. Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
Annual Compensation: $70,000 - $80,000 plus bonus
This company is an equal opportunity employer.
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